With many businesses now looking at returning to the office, it may become more apparent that the functionality of traditional phone systems is rapidly becoming unsatisfactory in the current climate. Upgrading to a cloud-based system can not only future-proof your business, but also saves you a significant amount of money along the way. Here are 5 reasons why upgrading to a hosted phone system could save your business in the future.
First things first. There are two types of phone system that connects through the internet (in the Cloud).
Hosted telephony (also referred to as cloud telephony or hosted VoIP) is a business phone system which is hosted in the cloud with online access. Users can make and receive calls using a variety of internet-enabled devices including desk phones, desktop computers, laptops, and smart phones.
Cloud PBX Phone Systems are completely browser-based; meaning real-time updates are automatic and the system has an everlasting lifespan. A Cloud PBX telephone system is the next-generation replacement to traditional phone systems using WebRTC (Web Real-Time Communication) technology. WebRTC is a secure, 2-way communication feature, connecting directly between a web browser and the contact centre agent. This is used for online chat, messaging, calls file sharing, conference call and video.
Read our brief guide to VoIP and Cloud PBX for more information.
1. Cost-effective solution
Phone systems based in the Cloud reduces business costs by not requiring any additional hardware or visits from an engineer. Not only that, but the analytical and reporting features included in hosted telephony allows you to identify why sales may be down, causing you to quickly rectify any issues relating to your sales force.
2. Future-proof your business
The Coronavirus pandemic has changed the way we look at our office setup, with many employees forced to work from home and utilise online software for regular communication with managers and colleagues. Having a hosted phone system enables organisations to quickly respond in unexpected disaster situations, quickly being able to transfer workers to a remote setup with limited or no disruption in day to day operations.
3. Access your office from anywhere
Cloud-based phone systems provide everything you need for employees to work from home or anywhere around the world. Employees are able to answer regular business calls and interact with customers and colleagues through various online applications just as if they were in the office.
4. Feature-rich solution
Many businesses suffer from a lack of functionality in their current phone system which can be extremely frustrating and limits business growth. Phone systems based in the cloud provide a number of enhanced features for businesses of all sizes including (but not limited to) Call Routing, Recording, Analytics, Video Conferencing, and in-depth Reporting. Hosted systems also provide greater security to ensure your business is safe, 24/7.
5. Improved user and customer experience
The latest cloud-based phone systems are developed in a way that focuses on the user experience. This means that the system is extremely easy to navigate and users can contact clients and colleagues without delay and management can view reporting on the progress of sales calls. This results in an improved customer experience as customers are diverted quickly to the correct person and all calls are answered efficiently for improved relationships.
At Telecoms World, our experts discuss your current business setup and review the best possible solution to suit your business requirements. Both VoIP and Cloud PBX solutions provide numerous benefits for businesses of all sizes and we can help develop the perfect system for you.
For more information on how to move into the cloud and reduce business costs, contact our team of experts on 0800 774 7772.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG