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As the UK evolves into the ‘new normal’, many businesses are now gradually looking into how they can return to the office safely and successfully. However, with no real confirmation of a Coronavirus vaccine, businesses may have to adopt new plans to ensure operations continue to run successfully. In this article, we will be looking at how to review your current business setup and discuss cost-effective methods in updating your current systems to future-proof your business.

Working in the Cloud

It is becoming increasingly clear that the traditional office setup will soon become a thing of the past, and although offices around the world had already begun to modernise pre-Coronavirus, the outbreak has now forced businesses to become more open-minded about technology and the way people work. Modern offices may include regular working from home opportunities and the updating of office systems into the Cloud – providing scalable, future-proof communication by hosting systems over the internet.

During lockdown, many organisations witnessed positive results with employees working from home, not only financially, but also in enhanced staff performance. Cloud-based systems provide a safe and secure way to continue and even enhance business performance across both office and home-based working.

VoIP and Cloud PBX Phone Systems

Upgrading office telephony systems can significantly benefit your organisation and even reduce costs. Many businesses suffer from outdated phone systems, resulting in poor call management and low functionality, often removing any safeguarding in terms of disaster recovery. Hosted telephony systems have an extremely high level of flexibility and functionality, allowing users to manage incoming calls, queues, diversions, recordings and reporting in an easily configured system. But what is the difference between VoIP and Cloud PBX?

Hosted telephony (also referred to as cloud telephony or hosted VoIP) is a business phone system which is hosted in the cloud with online access. Users can make and receive calls using a variety of internet-enabled devices including desk phones, desktop computers, laptops, and smart phones.

Cloud PBX Phone Systems are completely browser-based; meaning real-time updates are automatic and the system has an everlasting lifespan. A Cloud PBX telephone system is the next-generation replacement to traditional phone systems using WebRTC (Web Real-Time Communication) technology. WebRTC is a secure, 2-way communication feature, connecting directly between a web browser and the contact centre agent. This is used for online chat, messaging, calls file sharing, conference call and video.

Telecoms World Unified Communication and Collaboration (UC&C) tools deliver an improved user experience with smart, flexible, digital applications used wherever an internet connection is available, making it perfect for office and home working. Our Gold partnership with Wildix allows us to provide our customers with a number of fully secure solutions with the best audio and video quality out there.

Hosted Contact Centres

Hosted Contact Centres are ideal for businesses dealing with multiple locations or growing teams, departments, or sites. Contact Centres in the Cloud work in a similar way as traditional call handling systems, with the key difference being they are based through the internet. A traditional contact centre comprises of several call handlers in a central location, each with a direct dial number, all of which are accessed through calling a single number. This process can now be managed seamlessly in the cloud and set up to provide call management with advanced analytics and detailed reporting functionality. If you are looking to reduce your investment in expensive call centre technology, a Telecoms World Hosted Contact Centre may be the answer, allowing you to increase productivity whilst reducing costs.

“Being able to transfer calls without interruption and with the same process as working in an office is one of the key features of a Hosted Contact Centre. The operator hits the * key and a dashboard will show them whether the person they are trying to contact is online and available. If they are, the operator enters that contact’s extension number and transfers the call. The caller would not notice any difference in the process. Furthermore, extension numbers can be assigned to mirror those found in the office.”

‍Samuel Diamond, Projects Director, Telecoms World

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Broadband

Upon returning to the office, you want the assurance that you can be immediately up and running with superfast connectivity. However, have you ever questioned whether you have the most suitable broadband connection for your business size and location? Telecoms World offer a number of different Business Broadband routes, providing professional assistance in identifying which option is best suited for your business.

We also provide superfast 4G connectivity with our ‘Office in a Box’ solution, meaning that if you’re struggling with connectivity at home or require a temporary office solution with immediate effect, we can provide you with instant access through rapid deployment of a 4G enabled router. The router is sent directly to your location and there is no need for a visit from an engineer, simply plug in and connect.

Cyber Security

With many businesses going back to the office and reviewing/restoring internal systems, cybercrime may continue to rise. With countless black-market sites and billions of dollars being exchanged via cryptocurrency on the Dark Web on a daily basis! A product that is making more and more of an appearance is private data, such as credit card information, login credentials, bank details, etc. This personal information is readily available from businesses and organisations, and easily accessible with the right amount of hacking skills.

We offer a comprehensive Data Breach Web Scan and Monitoring service, where we can detect if your company has become compromised. The service is designed to help both public and private sector organisations detect and alleviate cyber threats. Our scan examines botnets, criminal chat rooms, blogs, websites and bulletin boards, Peer to Peer networks, forums, private networks, and other black-market sites 24/7, 365 days a year; identifying stolen credentials and additional personal information. Contact us for your FREE Data Breach Web Scan.

For more information on future-proofing your business or any of our business solutions, please contact our team of experts on 0800 774 7772.

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