When the snow came, many people suffered issues that affected the daily functioning of their business, did you?
Either yourself and / or staff were unable to get in to the office which meant less people available to answer calls. This probably lead to calls being on hold for too long and then probably potential customers giving up and taking their business elsewhere!
We are all too familiar when freak, severe weather hits where, typically, Britain is unprepared and chaos ensues on the roads and public transport. It may even be down to a power-cut at the office or another unexpected situation that affects you running your business as normal. Have you thought about a plan B or plan C should you encounter any issues?
If you have business premise that customers visit, rely on your phone lines to make a purchase or need to speak to customer services or make account payments; a drop in service could damage your business. Research has shown that reputational damage, loss of capital and customer detriment issues were major concerns. Therefore, Call Routing your business number to any active phone line; landlines or mobile phones is easy with our online portal control. And providing yourself and staff with remote access to computer systems, allows you to log-in, divert your calls and work from anywhere!
A common concern is the reliability and security of the Cloud. If something goes wrong, who will fix it? Is your data safe? At Telecoms World we utilise Disaster Recovery to ensure your business peace of mind. This service is available to all of our non-geographic and Virtual Numbers. However, the level of service provided depends on the solutions selected. Data is hosted in multiple locations to prevent any information being lost and to give your business the best possible service (and peace of mind). Our Cloud service is installed by professionals and used by thousands of UK businesses.
Working from Home
Can any of your employees work from home? Cloud hosted telephony means your staff can run calls over a VoIP mobile app and, with a stable internet connection, they can keep in touch with clients and continue with day to day business as if nothing has changed. Making business calls over a mobile phone or VoIP app are common practice, with the functionality to divert office/shop calls to a single or multiple chosen landline and mobile numbers.
If you want to learn more about keeping your business operational, take a look our Connect Mobile product.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG