A recent report from communications regulator Ofcom revealed that people still consider phone calls to be their most important means of communication. Although instant messaging and social media profiles can be great customer service and marketing tools, nothing can replace a phone call when it comes to establishing a meaningful relationship with a customer or client.
Whether it’s an electrical shop in Orpington or a florist in Blackheath, we all tend to follow up our internet search with a quick call to make sure the product we need is in stock or the service we require is available.
It’s a thing of the past to flick through the Yellow Pages to find a business in your local area. Nowadays,more people are flocking online with many of us using to Google in our quest to find what we need. But social media isn’t always that social and a lot of potential customers still want human interaction.
There are some important reasons that businesses should consider technology to stay at the forefront of their industry.
Start with choosing a memorable phone number for your business; whether it’s a local number or national such as 0800. The sight of an unfamiliar phone number can be the killer detail that leads customers to choose the next company in the list. Questions potential customers could raise include, how much will the call cost to make? Is the company based locally, nationally, or even abroad? These doubts can cause businesses to lose a sale or, even worse, a new client and the ongoing business that comes with them. So, choose a number that prospective clients can immediately recognise and trust and put a customer’s mind at ease and helps them to see your business as familiar and trustworthy.
Additionally, a Virtual Receptionist service can help you focus on the task at hand but, not at the expense of any potential opportunities, as your calls will be received, diverted, or captured by voicemail. All of which can be controlled through the online portal on any internet-enabled device 24/7.
For only £1 a day, a Virtual Receptionist is a brilliant way to introduce your company and allows you to capture calls during and outside of working hours.
First impressions count and a professional greeting is a brilliant way to introduce your company to your callers. Delivering an appropriate message and tone is essential to match your business brand and we have an in-house team of professional recording artists to record your greeting, department options and voicemail scripts to boost customer confidence in your business.
We offer the best audio quality professional recordings for welcome and on hold messages with experienced voice-over artists to give your business the right tone, pace and intonation in various languages. Take a listen to some of the voice artists that are available with examples of how you could create your recorded scripts.
Having a Virtual Receptionist works well even if you’re the sole member of the company. Clients experience a highly professional introduction to your business, giving you the edge over the competition. All phone keypad options can lead to just one phone allowing you to appear bigger than you actually are or divert calls to any relevant staff me.
To find out more about our Virtual Receptionist and how it can benefit your business, call our dedicated sales team on 0800 774 7733
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG