Many businesses are accepting payments over the phone or through a PDQ machine. If any company intends to accept card payment, and store, process and transmit cardholder data, you need to host your data securely.
Is this you? - What is PCI and what does it mean to be compliant? - Does it affect your business?
(PCI) is the Payment Card Industry and the Payment Card Industry Data Security Standard (PCI DSS) was launched in 2006 to manage the ongoing evolution of security standards, focusing on improving payment account security throughout the transaction process. Essentially any merchant that has a Merchant ID that processes, stores or transmits credit card information must maintain a secure environment.
Card fraud and payment card breaches are an ongoing battle for the banks so PCI compliance is a top priority for merchants and businesses that process electronic payments. The process and potential costs can be daunting to an organisation, but research suggests that that consumers are growing ever more concerned about payment card security when paying over the phone.
60% of consumers say that the risk of call centre fraud has prevented them from making payments over the phone. So what are the options available to your business?
DTMF (Dual Tone Multi Frequency) masking technology can provide you with a secure way of handling payments by phone. It integrates with the call flow and, once a payment transaction commences, intercepts any keypad tones that are entered by the customer. This means the agent doesn’t hear or see the card data, they are only presented with asterisks on their screen.
IVR Payments Solution allows your customers to make payments 24/7 without speaking to an agent or having to access your website. Payments are handled within a secure, encrypted environment which can be integrated with your IVR platform.
Legacy Data can take many forms, with voice recordings being the most common. Many businesses are required to store information for a number of years but there are legacy data solutions to ensure that any archived call recordings and electronic documents are encrypted and are just as secure as the real-time data.
Contact our team for more information on 0800 774 7772
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New Mill Road
Kent BR5 3QG