Summary: The Cloud PBX Unified Communication system revolutionises access to the office from any location and changes staff statuses accordingly.
These days, customers discover an organisation via its website after a related web search. Besides valuable content for users to read, the site should offer real-time communication features to new and returning visitors, to get in touch with the team should they require further support.
The easier and faster it is for your website visitors to get in touch means, the quicker it will be for you to convert them into leads and finally, customers.
Contact features should include as many of the following as possible:
With Cloud PBX unified communications, it doesn’t stop at just talking to customers. Often a simple chat session or call isn’t sufficient enough to help them with things like using or installing an app or product, using a website or requesting a demo, for example. It would be more efficient to activate a remote desktop sharing session compared to providing information over the phone.
Having the functionality of staff simply logging-in online and becoming an active agent within an inbound group, whether they are in the office, home-based or working remotely, allows agents to work proactively whilst managing and exceeding inbound service levels. Imagine those agents being distributed around different offices, the country or the world, allowing them to help customers as if they were in the office.
Boost customer satisfaction, reduce call handling time and empower your workforce to connect seamlessly into the business.
Adopting a Cloud PBX Contact Centre approach will:
If you have multiple staff that are required to answer business calls, then merging email, webchat and customer callbacks with intelligent call routing, allows you to create a hosted contact centre at minimal expense — ideal for businesses of any size as well as businesses in rapid growth or with changing infrastructures.
Telecoms World Cloud PBX Contact Centre offers a pioneering platform including; Interactive Voice Response (IVR), Inbound Automated Call Distribution (ACD), Predictive Dialling, PCI Compliant Payment Gateways, Call Recording and comprehensive Call Centre reporting.
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