Virgin Media launches broadband plan for vulnerable customers

On 26th August 2020, Virgin Media announced the Autumn launch of a new ‘Virgin Media Essential Broadband’ service available to customers receiving Universal Credit. These customers will be offered 15 Mbps broadband at a fixed price of £15 per month with no fixed contract length. This is the latest addition to the industry-wide initiative to help vulnerable customers overcome the effects of COVID-19.Collective effort to support the Ofcom initiative.


Collective effort to support the Ofcom initiative

Following Ofcom’s plans to ensure all vulnerable customers are treated fairly, numerous providers have now committed to reduce prices for those suffering and ensure customer services are highly rated across the board. Already having commitments from Virgin Media, BT, TalkTalk, EE, Plusnet and Sky, Ofcom estimate that all out of contract customers could benefit from savings of £270m per year with numerous protection plans now in place. Read more about the Ofcom initiative.

“The role of broadband in helping people to stay connected has never been clearer. Whether it’s keeping in touch with friends and family, finding advice and support or searching for jobs and working remotely – broadband underpins it all.”

Jeff Dodds, Chief Operating Officer, Virgin Media

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