Recording calls is an essential part of business life for thousands of companies. It is a regulatory requirement for many in the finance, security and insurance sectors need to be able to refer to a specific call recording to have a factual and accurate record of what was said.
We offer fully compliant PCI call recording that satisfies all criteria outlined by the FSA (Financial Services Authority). Violating any of the requirements could mean penalties and fines that would potentially put an organisation out of business.
For any other organisation, there’s no hardware to worry about so it’s easy to implement a process to record business calls, which is cost effective, flexible and reliable. Our innovative call recording products are designed to improve business performance in all areas. The monitoring of telephone calls can result in less errors, complaints and misunderstandings as well as improve customer retention and manage staff training.
Recordings are also possible on all inbound and outbound calls made from employees’ mobile phones. Staff that are on the move can still work as if they are in the office with a completely scalable and flexible platform, which can integrate with any phone system.
Key feature and benefits Call Recording:
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG