Call Analytics are a powerful marketing and operational tool for any business.
Do you measure the success of your marketing campaigns and know what calls came from those campaigns? Have you gained return on investment? There’s no point throwing money on cool marketing and are then not able to review if it was worth that money.
One of the best ways to truly get the most out of business activities such as marketing is by examining the results. For instance, understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts. With detailed Call Analytics, you can accurately measure results of when customers called, their geographical location, how long the call lasted and if they called more than once.
Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction. Call Analytics supply quantifiable data on your numbers through an easy-to-use interface readily accessible online; pull information quickly and never miss an opportunity. And research has suggested that by giving employees access to this information and control of their own data can significantly improve morale; which equals the highest level of productivity in the workplace. How can you argue with that!
Now with even more functionality! We have recently launched our latest version of Call Analytics to improve online reporting and user experience.
Better Our refreshed dashboard offers a clearer visual experience fo your call stats, with instant real-time updates on calls.
Faster Along with wallboard and desktop views of your call stats, mobile view is now available to review activity on the go!
Stronger Additional features include highlighting missed call alerts, which can be emailed or sent as SMS notifications.
Get in touch with one of our experts to find out more about adding Call Analyitcs to your phone plan on 0800 774 7772
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG
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