Receiving inbound sales calls and customer enquiries is at the heart of most business ventures. It’s therefore, vital to ensure that every caller receives the highest level of professionalism and satisfaction to ensure they call again in the future. From getting through to the correct person quickly, to feeling valued and supported with professional messaging and voicemail. In this article, we look at 3 recording solutions that can help your business stand out from competitors and streamline your call management and professionalism. Interactive Voice Response (IVR), Professional Voice Recordings and Call Recording.

Virtual Receptionist (IVR)

A Virtual Receptionist, or Interactive Voice Response (IVR), gives the customer a quick and simple solution to connect to the correct person or department, without the hassle of being transferred from person to person.

Typically, larger organisations with multiple departments or branches, would use a Virtual Receptionist; allowing callers to select the option that they require to connect them to right team. However, start-ups and growing SME businesses are now taking advantage of this, primarily due to the professional introduction message it provides. The experience of listening to a professional voice-artist introduction gives your business an edge over the competition!

Example message:

“To help us direct you to the correct person, please choose from the following options. For sales, please press 1. For customer support, press 2. For finance, press 3.”

How can messages be recorded for a Virtual Receptionist?

You could record and upload your own personal greetings should you wish, however, at Telecoms World we have professional voice recording artists available to record your messages and prompts so that when your customers call your company, they have more of a personalised experience. Simply provide us with your script and voice style and we do the rest.

Can a Virtual Receptionist handle high call volumes?

Virtual Receptionist and Interactive Voice Response systems allow your business to easily handle high call volumes and divert your callers to the most appropriate department or agent most qualified to handle the call. All receptionist settings can be quickly and conveniently modified within the account dashboard from any device.

How much is a Virtual Receptionist?

Our award-winning Virtual Receptionist auto-attendant service starts at just £19.99 per month with a FREE 90-day trial included. Our full Interactive Voice Response service includes up to 10 department keypad options so you can create a professional image for every caller - press 1 for more sales!

Professional Voice Recordings

When calling a business, its safe to say that we would all prefer to be greeted by a clear and friendly voice informing you of opening hours, department options and other information. Attempting to listen to a mumbling voice with bad quality can not only be frustrating to the caller, but can also steer them towards your competitors.

Various businesses use voice recording artists for radio, television, and promotional messages to enhance their brand and promote a clear message to their target audience. Professional Recordings provide the perfect first impression to callers, using male and female artists to create bespoke voice messaging to suit your specific needs.

Often partnered with an IVR service, there are 6 key voice recordings that can streamline your business including welcome message, department options, out of hours, voicemail, queue messages and position announcements.

Will a Professional Recording improve my sales?

Bespoke voice recordings will support your brand and help your company convey a professional image to attract new business and stand out from competitors. Adopting professional phone messages ensures that the perfect first impression is maintained with every call.

How do I start using Professional Voice Recordings?

Simply send us your script in text format with an outline of the type of voice required (female, bubbly, friendly etc.). The recorded messages can be tailored to your needs including music, tone & length of audio. Welcome messages, keypad options, on-hold messages, various languages, and level of enthusiasm can all be discussed with your submitted script.

Call Recording

Recording business calls has two primary benefits – developing employees and increasing customer satisfaction (therefore increasing sales calls). Employees are often considered to be the most important aspect to your business. Your colleagues are the driving force in increasing sales, maintaining customer satisfaction, and developing business growth. By recording and listening back through business calls, you can see exactly how your employees operate and respond to customers, allowing you to focus on the exact area of training required to improve your sales and customer service teams.

Once you have identified and responded to these areas of development, you can build enhanced engagement with your customers. This not only benefits your organisation through exiting sales and customer communication, but also boosts cross-selling opportunities for increased sales. Customers will feel they are benefitting from additional products and services while your business revenue increases.

How do I capture and export recorded calls?

Once a call is connected, Call Recording is automatically activated and can be configured to capture all incoming and outgoing calls. Securely record any business call regardless of when the call arrives - during or outside of working hours. Calls can be exported from the call log with just a few clicks and then easily download and sent to your designated email address via .mp3 or .wav file.

Is there a maximum time length for a recording?

No. There is no maximum time length when recording business calls. This means that every call will be recorded in it's entirety and readily available for future reference. Telecoms World Call Recording uses a secure and easy-to-use online management portal to search recordings by a range of parameters including dialled number, callers' number, date, and time. There is no limit to the volume of business calls you can save.

Telecoms World provide several recording services available for all business types and sizes. For more information on how we can help your business grow with our Inbound Solutions, contact our team of experts on 0800 774 7772.