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VoIP Phone Systems have been in high demand over the past few years, and will soon be the only available solution to connecting your calls post-2025 when BT switch off the Public Switch Telephone Network. But what is VoIP exactly? We wanted to address some of your frequently asked questions and advise on how Voice Over Internet Protocol (VoIP) can slingshot your business into the future.

Hosted telephony, which can also be referred to as cloud telephony or hosted VoIP, is where a business phone system is hosted in the cloud with online access. With hosted telephony, it doesn’t matter where a phone actually is – a VoIP telephone can be used on any device where there is an internet connection including desk phones, computers or laptops and smartphones. This geographical independence means that achieving business continuity and having a disaster recovery solution is possible – without additional cost.

What are the benefits of a VoIP Phone System?

The main advantage of VoIP is that it's the cheaper option for phone calls. But another key advantage is being able to combine phone calls with business data. Synchronise offices, mobile phones and home workers on to one simple, easy-to-use system. Opting for a Hosted Phone System also allows you to handle calls with a professional greeting, a range of options to direct callers to the correct department and a queuing system to handle high call volumes.

There are numerous key call features available through VoIP including intelligent Call Routing, Call Recording, Call Queuing, Call Analytics, Professional Recordings and Interactive Voice Response (IVR) keypad options for callers.

Is VoIP cost-effective?

Absolutely. Cloud-based technology is cheaper and more accessible, allowing users to work efficiently from any location, on any device. The evolution of broadband over the past 10 years has become fast and stable enough to carry telephone services into the future.

Can I use VoIP from my mobile?

The short answer is yes! Whether you’re in the office or out on the road, a VoIP Phone System can be accessible from any device including smartphones, desktops and tablets. This supports you and your staff to work from anywhere, at any time so that you never miss another business call.

Do I need a handset to make and receive calls with VoIP?

No. With a VoIP Phone System there’s no need to have a traditional office handset in one particular place. As the technology is entirely internet-based, you can use a VoIP Phone System from your desktop, mobile or tablet from any location. However, if you would like to keep an office handset to use with VoIP, this is also easily achieved.

Can I transfer my existing number to a VoIP Phone System?

Yes. It’s quick and simple to transfer your existing phone number over to Telecoms World saving you time and money without the need to update your marketing, signage or stationary. Alternatively, Telecoms World can set your business up a new local area number to suit your business requirements.

Are there any reporting features with a VoIP Phone System?

Yes. Call Analytics reporting can be included to view when customers have called, their geographical location, how long the call lasted and if they called more than once. You can also monitor and report on the best performing marketing numbers and campaigns from various locations using local marketing numbers. All of the reports found in the Telecoms World Call Analytics software are available for download and exporting, from call outcome, total calls and peak times, to location, longest call and more.

What’s the difference between VoIP and Cloud PBX?

Hosted telephony (also referred to as cloud telephony or hosted VoIP) is a business phone system which is hosted in the cloud with online access. Users can make and receive calls using a variety of internet-enabled devices including desk phones, desktop computers, laptops, and smart phones.

Cloud PBX Phone Systems are completely browser-based; meaning real-time updates are automatic and the system has an everlasting lifespan. A Cloud PBX telephone system is the next-generation replacement to traditional phone systems using WebRTC (Web Real-Time Communication) technology.

For more information on our VoIP Phone Systems or any of our other business services, please contact our team of experts on 0800 774 7772.