Call Solutions

Complete the form below and we will contact you

Our UK based sales and support teams operate between 8am and 5:30pm Monday to Friday


A not-for-profit organisation to prevent alcohol abuse through information and education offered in around Essex

Case Study

alcoHELP work in partnership with schools, the local police, councils and youth groups, providing children and young people with the facts about alcohol; its impact on the brain and the resulting effects on judgement, emotions, memory, balance, speech and anger levels. They are currently only active in Essex. However, the long term plan is to take their highly-successful programme into the neighbouring counties and ultimately to see it available across the UK.

The Challenge

alcoHELP required a number to support their credibility and encourage greater trust in their not-for-profit organisation. They wanted a cost-effective call solution with callers charged either a low call rate or free; hoping that people are more inclined to call, especially if people could only call from a mobile telephone. As their target audience is teenagers and young adults, alcoHELP wanted to give these young people no barriers in calling the charity for help and advice.

Telecoms World Solution

Telecoms World provide alcoHELP with a low cost, memorable 0300 number, reserved exclusively for public sectors, charities and not-for-profit organisations. Calls made to an 0300 number are free and the number is not tied to a particular location, meaning that alcoHELP can have it for life, even if they relocate or just expand their organisation. Their 0300 number can be re-directed instantly to other landlines or mobiles through our online portal should anything unforeseen happen - keeping their lines open.


alcoHELP have been extremely pleased with the results of their 0300 number and online Call Management. They have seen an increase in call volume and are able to evaluate the effectiveness of their number with access to up-to-date In-depth Call Analytics including length of call, number of calls, call patterns and call locations which help them manage staffing levels and understand if particular locations appear more vulnerable to alcohol problems.

Customer Requirements
  • Memorable number
  • Online call control
  • Real-time call statistics
Solution Components
  • Memorable 0300 number
  • Call Analytics
  • Online Call Management

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Find us on

We are part of the Ariba Network

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

General Enquiry

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)