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Wildix ‘Kite’ adds an efficient sales and marketing tool to your website by allowing visitors to communicate with your company agents via a simple widget that can sit on all or specific pages of your website. The latest Browser Calling (WebRTC) technology allows web visitors to chat, video call, activate screen and file sharing with your company agents to improve customer service and sales.
Online chat makes it is easy to support your customers who require information instantly.
Speak with your customers online through their computer, just like making a call, but without a phone.
There's also the option to switch to a video call with your online visitors for a superior customer experience.
Share screens with web visitors to offer enhanced support, secure a sale or offer after-sales assistance.
Transfer and share files and documents with web visitors to improve customer service efficiency.
Choose if an external user must provide their contact details or can skip this step for Browser Calling.
Decide which information to display on Kite, i.e. an agent’s personal image, availability or location.
Option to show the widget on all web-pages along with instant call buttons for particular departments.
Unified Communications and Collaboration (UC&C) is the architecture that allows you to call, email, chat, share your screen, send documents, make video calls and more…all from a single interface.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG