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Horizon Notification for iOS Soft Client Application Users – ‘You have 0 pending voicemail message’

February 16, 2021
Alex Russell

UPDATE: 16/02/2021

Customers that were experiencing this issue, please can we ask that you complete the following steps to resolve:

• Logout and then login to the application. Wait 30-45 minutes. Do you get the same notification?

• If no change, uninstall application and reinstall. Wait a further 30-45 minutes. Do you get the same notification?

If you still receive the same notification after completing the above steps, please email with the following information:

• TW Account Number

• User DDI/Extension

• Confirming the steps you have completed to try and resolve the issue


There is currently a known issue whereby iOS Soft Client users on Horizon are currently receiving the following notification every half hour:


This is a known issue to the network and their 3rd line teams are working on a resolution.

Any updates on this issue will be provided when we have received them from the network.