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Recording Business Calls

Call Recording brings many benefits to the majority of organisations of any size

The perfect way to improve your call handling
We have over 1000 5 star reviews on trustpilot
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UK Based
Sales & Support

Happy Customers

Account Management

Why Should You Record Your Business Calls

Businesses today can face many challenges in such a highly competitive market. Customers have many choices when it comes to buying any goods and services so retaining existing customers, controlling costs and seeking a competitive advantage have always been difficult goals.

Technological developments and changes within the communications world have accelerated in recent years; opening up commercial opportunities as well as pressures for a business. Without in-house technical skills and experience or a sound communications provider managing your products and services best suited to your business, the prospect of using technology for commercial advantage can be daunting.

Business recording calls through Telecoms World

Is Recording Business Calls Necessary?

Recording your calls offers an array of benefits to your business and there are many reasons why you may wish to record your calls, such as compliance, market research or simply to monitor staff training and productivity. In the UK, call recording is legal and there is no need to tell a caller they are being recorded although many companies do so out of courtesy.

The FSA (Financial Services Authority) guidelines state that all calls where money is transacted must be recorded. This is required when you are selling any form of product or service and if you are taking customer credit card details.  

"Very fast set-up! Followed up with me to clear up any further questions I may have. Service works perfectly!"

William, Trustpilot Review

Our IP system makes it easy to record calls across multiple users and hunt groups through our online portal. Record all of your calls effortlessly, whether it’s an inbound call, outbound or on business mobiles. Call recording is activated as soon as a call is made and it’s easy to capture all calls and instantly play them back.

This advanced recording of all calls works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques; enabling you to deliver the best possible service to your customers.


  • HD quality recordings
  • Easy integration
  • Manage recordings through hosted database
  • Options for admin & standard user control


  • PCI and FSA compliant
  • Simply works with your current system
  • No need to replace hardware
  • A training tool for quality control
  • Easily log-in to review and listen to calls

To find out how Telecoms World can record, store and manage all of your call recording preferences, call our dedicated team on 0800 774 7772

Contact Us Today
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Just started a new business. We were looking for advice after finding Telecoms World Plc on Google. I used the call back system which was fantastic. Received a call from Sam in approx 20 seconds from inputting our number. He was very knowledgeable and friendly and not pushy in anyway. He delivered a 1st class service! We signed up on a basic package to try it out first. Sam said we would be set up within 24-48. We were working the same evening. The web interface very easy to use and we already love it. Really good company, would recommend!!!