Contact Centre
Increase productivity and reduce costs with call centre technology
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Call Centre - Create a true Contact Centre to support your business
Whether you have desk-based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. And because the system is cloud-based, it allows agents to be active from any location, which is ideal for a business dealing with multiple locations and businesses in rapid growth or with changing infrastructures.
Key Benefits of our Hosted Contact Centre
Access your Contact Centre service online and divert calls during work hours, out of hours and weekends.
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. Log in, edit and save changes.
The hosted Contact Centre provides real-time monitoring of incoming calls from a single platform.
Office-based staff and home workers can log in to the Contact Centre at any time from any device.
Welcome callers with a branded message to guide them to the correct department using a keypad.
The Contact Centre is hosted in the cloud to offer complete resilience and control should your lines fail.
Add or remove users, audit calls and review activity to improve processes. Ensure that no calls are missed.
Ideal for call centres of all sizes and businesses in rapid growth or with changing infrastructures.
The Award-Winning Solution is Used by Businesses Across the UK
Telecoms World's Platinum Partners
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All the features you need with one low monthly rental
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG