Call Centre - Create a true Contact Centre to support your business
Whether you have desk based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. And because the system is cloud based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations as well as businesses in rapid growth or with changing infrastructures.
Key Benefits of our Hosted Contact Centre
Managed Calls 24/7
Access your Contact Centre service online and divert calls during work hours, out of hours and weekends
Enhanced Cloud Control
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. Login, edit and save changes
Wallboard Call Statistics
The hosted Contact Centre provides real-time monitoring of incoming calls from a single platform.
Easy Agent Control
Office based staff and home workers can log in to the Contact Centre at anytime from any device
Perfect First Impression
Welcome callers with a branded message to guide callers to the correct department using the keypad
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail.
Measure and Improve
Add or remove users, audit calls and review activity to improve processes. Ensure that no calls are missed
Any Size Business
Ideal for call centres of all sizes, as well as businesses in rapid growth or with changing infrastructures