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Contact Centre

Increase productivity and reduce costs with call centre technology

Connect Multi-Sites, Home Agents And Remote Workers
Call Centre Enquiry

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What would you like to achieve?
How many handsets (users) do you require?
What features do you require?
When would you like to implement your VoIP Phone System?

Call Centre - Create a true Contact Centre to support your business

Call Centre - Create a true Contact Centre to support your business

Whether you have desk-based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. And because the system is cloud-based, it allows agents to be active from any location, which is ideal for a business dealing with multiple locations and businesses in rapid growth or with changing infrastructures.

Key Benefits of our Hosted Contact Centre

Access your Contact Centre service online
Managed Calls 24/7

Access your Contact Centre service online and divert calls during work hours, out of hours and weekends.

Manage IVRs, Call Queues and Hunt Groups for your call centre
Enhanced Cloud Control

Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. Log in, edit and save changes.

The hosted Contact Centre provides real-time monitoring
Wallboard Call Statistics

The hosted Contact Centre provides real-time monitoring of incoming calls from a single platform.

Office based staff and home workers can log in to the Contact Centre
Easy Agent Control

Office-based staff and home workers can log in to the Contact Centre at any time from any device.

Welcome callers with a branded message to guide callers
Perfect First Impression

Welcome callers with a branded message to guide them to the correct department using a keypad.

The Contact Centre is hosted in the cloud to offer complete resilience
Disaster Recovery

The Contact Centre is hosted in the cloud to offer complete resilience and control should your lines fail.

Office based staff and home workers can log in to the Contact Centre
Measure And Improve

Add or remove users, audit calls and review activity to improve processes. Ensure that no calls are missed.

A hosted contact centre is ideal for call centres of all sizes
Any Size Business

Ideal for call centres of all sizes and businesses in rapid growth or with changing infrastructures.

The Award-Winning Solution is Used by Businesses Across the UK

Improve collaboration between sales, marketing and customer service teams.
Increase productivity and profitability across your whole organisation with a hosted Contact Centre.
Boost customer satisfaction, fewer data entry errors and lower average call handling time.
The ultimate service for easy call management and flexible control of multi-site agents and remote workers.

Telecoms World's Platinum Partners

Telecoms World are a Gamma Platinum Partner
VoIP with Eve
Unified Communications with Wildix
VoIP and 3CX
NTA Voice Technology - hosted phone system
Akixi. VoIP phone system
TW Cloud hosted phone system
Mitel. VoIP

Get Your FREE VoIP Phone System Quote

All the features you need with one low monthly rental

Complete Online Control
Cost-effective Call Recording
Conferencing and Screen-share
CRM and System Integration
Voice, Messaging, Video
Flexibility to add/remove users
Get a FREE quote today
Telecoms World
18,500+
Accounts
Happy Customers
7,800+
Office Suites
Across the UK
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Support
Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

Call Centre Enquiry

Please enter your details below and someone will be in touch with you as soon as possible