We have over 1000 5 star reviews on Trustpilot

Call Queue Control

Efficiently manage and deliver incoming calls to staff and departments

Professional Call Handling With Call Queue
Call Queuing Enquiry

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What would you like to achieve?
How many handsets (users) do you require?
What features do you require?
When would you like to implement your VoIP Phone System?

Call Queuing - Never miss another call with Call Queue

Call Queuing - Never miss another call with Call Queue

Queuing calls with Call Queue is a cost-effective way of managing incoming calls in a professional way. Providing your callers with department options and messages while waiting in the queue and helping reduce losing valuable business calls.

Key Benefits of Call Queue

Manage call queues online 24/7
Manage Calls 24/7

Manage Call Queues online and choose different music and messages that your callers hear.

Answer inbound calls automatically and hold them in a queue
Enhanced Cloud Control

Answer inbound calls automatically and hold them in a queue until a relevant person is available to assist.

Real-time management allows you to make changes instantly
Manage From Any Device

Real-time management allows you to make changes instantly from any internet-enabled device.

Office based staff and home workers can log in to the Queue at anytime
Easy Agent Control

Office-based staff and home workers can log in to the Queue anytime from any device to take calls.

Welcome callers with a branded message to guide callers
Perfect First Impression

Welcome callers with a branded message to guide them to the correct department using a keypad.

The Call Queue feature is hosted in the cloud to offer complete resilience
Disaster Recovery

The Call Queue feature is hosted in the cloud to offer complete resilience and control of calls should a line fail.

Review your Call Queue handling to increase productivity
Measure and Improve

Review your Call Queue handling to increase productivity to show a strong return on investment.

Call Queuing is ideal for businesses of all sizes
Any Size Business

Ideal for businesses of all sizes, as well as businesses in rapid growth or with changing infrastructures.

Powerful Call Queue Features for any Size of Business

Increased call handling will increase productivity and therefore demonstrates great ROI.
Keep callers happy whilst waiting in the queue and play messages or music on hold.
Our Call Queue service is hosted in the Cloud, for instant recovery and business resilience.
Set maximum queue time and queue length to reduce call abandonment and wait times.

Telecoms World's Platinum Partners

Telecoms World are a Gamma Platinum Partner
VoIP with Eve
Unified Communications with Wildix
VoIP and 3CX
NTA Voice Technology - hosted phone system
Akixi. VoIP phone system
TW Cloud hosted phone system
Mitel. VoIP

Get Your FREE VoIP Phone System Quote

All the features you need with one low monthly rental

Complete Online Control
Cost-effective Call Recording
Conferencing and Screen-share
CRM and System Integration
Voice, Messaging, Video
Flexibility to add/remove users
Get a FREE quote today
Telecoms World
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Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

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We have over 1000 5 star reviews on Trustpilot

Call Queuing Enquiry

Please enter your details below and someone will be in touch with you as soon as possible