Our Values | What Drives Telecoms World

From Humble Beginnings to a National Network

What started as a family business in 2002 has grown into a trusted partner for over 18,500 UK companies. Along the way, we’ve delivered cloud telephony, broadband, and IT services to some of the nation’s most recognised names — earning our place among the UK’s most reliable communications providers through passion, progress, and people-first innovation.

2024

Start of 2024 we are proud to launch our all-new Business Calls App, so our customers have the functionality to control business calls from a single mobile app

2023

Telecoms World becomes an accredited supplier within the exclusive Appointed Partner of the SMB Authorised Network.

2022

A fantastic start to 2022 with business returning to the office and a huge celebration for our 20th anniversary.

2021

Our network integration with Microsoft Teams allowed businesses to take calls into the cloud from the Teams interface

2020

Covid-19 pandemic hit. Our focus is support customers and businesses safely while new online and database systems were introduced for remote working.

A large number of contact centre solutions for the NHS and local councils were deployed and supported throughout the pandemic.

2019

2019We qualified for the G-Cloud framework to become a Crown Commercial Supplier.

A huge growth year for the business as more customers turned to our award-winning cloud VoIP solutions for efficient operations.

Wildix became the flavour of the month in May, with systems delivered to 200+ businesses, making us a GOLD Partner for 2019.

A record set with over 18,500 UK businesses holding an active voice or data account with us.

2018

Our analytics platforms got an amazing upgrade with data feeding from the network switches to our servers within 10 milliseconds. Whoop whoop!

A mobile application, a first for our dev team. The app allows users to present their business number when outdialling from a mobile phone.

2016-2017

From June 2004 we ran over 1 million network minutes in our network per month.

2015

Extra staff also brought extra clients as Nutricia and Race to Portugal came on-board in early July 2011.

After months of design and development, we launched our new look website with a strong brand statement as we look forward to the new chapter of our story.

2014

Our Business Development team secured us a position on the Government’s Super Connected Cities Programme as a leading broadband supplier for business.

March saw us achieving 9 million inbound minutes per month, so we made the move to a bigger office space with more staff.

2013

The Gamma Network ranked us in their Top 5 most trusted providers. We went on to work with Race For Life and DIY SOS.

We began working with GIST Logistics on their call analysis and flows for Marks & Spencer distribution services.

2012

A groundbreaking year with the enhanced VoIP phone system onboarded and installed to an office with 40 staff in Central London.

2011

Followed by launching our Call Management System in February 2011 — we added the IVR solution and call statistics to our easy-to-use online interface.

We moved to a new office space and hired new staff. We reached new 14 team members in June 2011.

Extra staff also brought extra clients as Nutricia and Race to Portugal came on-board in early July 2011.

2010

We kicked off the new year 2010 with a new brand image, website, CRM system, and a smart new way for clients to access numbers.

September 2010 was an exciting month with 3.8 million network minutes passing through our network in one month.

2009

March 2009 was a big month as we activated 2.5 million virtual 01 and 02 numbers available to UK businesses.

We became partners with Openreach, meaning that we can maintain client accounts directly rather than using intermediaries.

2007 - 2008

It was another year for firsts with the installation of our first fibre broadband installation in London.

Talking of London, this was also the year we began supplying the contact numbers for TFL (Transport for London).

2006

We have worked with some amazing businesses over the years — Peugeot UK, Hilton Hotels Group, Adidas, Busy Bees.

2005

We achieved the Totem Network Bronze Partner Award in May 2006 and secured our relationship with Bellway Homes Plc.

2004

We love a bit of live music. After Live 8 with Robbie we ran the ticketline for Party in the Park.

Do you remember those ‘Talk to Frank’ drug awareness campaigns on TV and radio? Well, we provided the numbers.

After performing in Hyde Park for Live 8, Robbie Williams hit the road for his ‘Close Encounters’ world tour, and we provided the number and service for his UK ticketline.

From June 2004 we ran over 1 million network minutes in our network per month.

2003

We began porting numbers into our network for clients and launched an online call management system.

2003 was the first year that set the wheels in motion with 6 staff hired and new clients added each and every week.

We got ’switched on’ add and obtained our first network switch to activate our first batch of number ranges with Ofcom. Clients including Advertising Excellence referred clients such as Loans.co.uk