Phone System with Speech Recognition
Better customer service with saved time and errors
- Guide callers using speech recognition
- Capture audios with speech-to-text
- Improved customer experience with automation
- Handle fault resolutions with ease
- For an instant quotation, contact us on 0800 043 4383
What is speech recognition?
Speech recognition uses automated voice recognition technology to understand and interpret the speech of callers.
Phone systems with speech recognition can improve the efficiency of managing incoming calls by automatically routing calls and transcribing caller speech. This helps businesses save time, reduce errors, and provide better customer service.
Speech Recognition Key Features
Why businesses choose our speech recognition solutions
Route calls to the right department automatically using spoken instructions instead of keypad selection.
Automatically transcribe call recordings and voicemails into searchable, readable text.
Provide faster, more natural self-service with intelligent voice-driven menus and automated responses.
Automate routine enquiries so agents can focus on complex issues that need human attention.
Handle fault reports, bookings and account queries around the clock without agent involvement.
How does speech recognition work?
The caller dials the business phone number and the system greets them, providing instructions on how to proceed.
The caller speaks into their phone, providing their name, the reason for calling, and any relevant information. The phone system uses speech recognition technology to analyse the caller’s speech, transcribing it into text and routing the call to the appropriate agent or department based on what was spoken.
The steps of a voice call being transcribed using speech to text
The audio recording is fed into a speech recognition system that converts spoken words into written text using sophisticated algorithms.
These algorithms analyse the audio signal to identify the words being spoken and convert them into text. Once processed, the transcription output is presented in a readable format such as a text file or document, ready to use for call logging, analysis, or CRM integration.
Why is speech recognition used?
Speech recognition is used for automated customer service, enhancing productivity, and personalising caller experiences.
In the context of phone systems, speech-to-text technology can transcribe recorded calls, voicemail messages, and other audio input. This improves call centre efficiency by automating transcription of call logs and notes, enabling agents to focus more on interacting with customers rather than administrative tasks.
FAQs
Speech recognition uses automated voice recognition technology to understand and interpret the speech of callers. Phone systems with speech recognition technology can improve the efficiency of managing incoming calls and customer interactions.
The caller dials the phone number of the business. The phone system greets the caller and provides instructions on how to proceed. The caller speaks into their phone, providing their request or selecting options using voice commands rather than keypad inputs.
Speech recognition is used for a variety of purposes, including automated customer service, enhancing productivity and personalising experiences. In the context of phone systems, speech recognition automates call routing and improves the customer journey.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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