IVR - Interactive Voice Response
Press 1 for Sales, 2 for Customer Services.....
- Award-Winning IVR Solution with custom recorded scripts
- Professional Welcome Message and Department Options
- Configure up to 10 Keypad Options for Company Departments
- Create a Professional Image and Never Miss Another Business Call
Create the perfect first impression to callers with an IVR solution
Typically larger organisations with multiple departments or branches use an IVR solution, allowing callers to select the option they require to connect to the correct team.
A professional welcome creates the perfect first impression. But start-ups and growing SME businesses are also taking advantage of an IVR solution because a professional introduction message creates the ideal impression of a business. The experience of listening to a professional voice-artist introduction gives your business an edge over the competition!
The benefits of using a Virtual Receptionist
See why more customers choose Telecoms World
Callers interact with the IVR and listen to pre-recorded voice prompts to navigate to the correct department using their telephone keypad. Control up to 10 department options with the ability to select landline or mobile targets to divert your calls to, all managed online through an intuitive dashboard interface.
Set the right tone for your IVR solution with professional welcome greeting, department options and busy messages. Choose from AI voice recording or upgrade to our professional voice artists to record your perfect scripts. The recordings can also be used for promotional announcements, creating a polished and professional image for anyone calling your business.
An IVR Auto-Attendant allows you to handle higher call volumes efficiently. Calls are immediately directed to the correct department to improve customer service without requiring additional staff. Perfect for growing businesses or seasonal peaks, an IVR ensures every caller gets prompt attention even during busy periods.
Make a great first impression with your customers. An IVR will always greet your callers professionally and present your company as well-established and organized. Customers decide a lot about your business by how they're greeted over the phone - make the best impression possible with a professional auto-attendant system.
Your company can become more efficient with an Auto-Attendant. Callers reach the correct member of staff or department much quicker, reducing wasted time and improving productivity. Eliminate the need for a full-time receptionist while maintaining professional call handling 24/7, demonstrating excellent ROI on your telecommunications investment.
Configure the perfect IVR Auto-Attendant
Our online dashboard allows you to take complete control of your incoming calls at the click of a button.
Simply design your professional IVR scripts and then choose the number of options to divert callers to different departments or employees in your business. From the SMEs looking for the corporate edge to the blue-chip receiving high call volume, an Auto-Attendant can be tailored to meet your needs.
Manage Business Calls
You can script what your clients hear on your IVR, allowing you to control how clients interact and engage with your brand 24/7.
Complete Online Control
Our online dashboard allows you to amend your call forwarding settings for your IVR from any device. Changes are live instantly.
Divert Callers with up to 10 Options
Control up to 10 department options with the ability to select landline or mobile targets to divert your calls to, all managed online.
See what voice is right for you?
Interactive Voice Response comes with an AI voice recording however you can upgrade to our Professional Voice artists.
Choose a voice that echoes your brand ethos and creates a professional image of your company to anyone that calls your phone number. Professional voice artists are also available to record your greetings and messages, allowing you to set a professional tone for your business telephony.
FAQs
Interactive Voice Response (IVR) enables your customers to connect with the right person or department of your business by pressing the number buttons on their telephone keypad. Allowing you to route business calls based on what your customers choose.
An IVR Solution is an effective call management tool that eliminates the need of multiple diverts, extended wait times or just no answer. Callers can select a choice of up to 10 telephone keypad options to route them to the correct person or department. You could even divert all options to the same number and help your business appear larger.
Customers decide a lot about your business by the way they are greeted and handled over the phone; make the best first impression you can with our auto-attendant. Professional voice artists are also available to record your greetings and messages, allowing you to set a professional tone for your business telephony.
Whether it's Christmas or someone has the day off, make changes to the routing of your number instantly by logging into the My Account section of our website.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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