Virtual Receptionist
The perfect telephone introduction to your business
- Professionally recorded welcome message
- Professionally recorded busy and out of hours messages
- Whisper message to help you identify business calls
- Voicemail to email audio capture for busy and out of hours calls
- Includes male or female voice artist recordings
Turn your mobile into a powerful sales tool
A higher number of calls are answered on a mobile phone than ever before. With remote and home working, the mobile phone is the perfect way to answer calls on the move. Using the Virtual Receptionist in conjunction with the mobile phone gives users peace of mind knowing that calls have a professional introduction at all times. In addition, the whisper message played as a call notifier to help identify a business call from a personal call.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional hearing "You are through to the Giff Gaff mobile voicemail" compared to "Thank you for calling Prime Roofing, please leave a message after the tone and a member of our team will call you back within 24 hours." This helps with your brand image, which gives the impression of a large, reputable and well-established business.
Professionally recorded messages from introduction to busy and out of hours
The Virtual Receptionist solution gives you comfort in knowing that all callers are handled with care, no matter the time of day or your availability to answer the phone. Choose from male or female voice artists for your recordings. These can be customised to suit your business, for example:-
"Thank you for calling Prime Roofing, London and Kent's leading specialists in grp, fibreglass, felt, tiled roofs or pitched roofs. Your call will be answered shortly by a member of our team."
For calls received whilst you are busy or if the call is made outside of working hours, a script is created to enhance your professional image.
Key Virtual Receptionist Features
See why more customers choose Telecoms World
Choose a voice that echoes your brand ethos and creates a professional image of your company to anyone that calls your phone number. Select from male or female voice artists to perfectly represent your business.
Regardless of the time of day or your availability to answer incoming business calls, the Virtual Receptionist handles each call with care. Create a professional first impression that reassures customers and reflects your brand values.
Using the Virtual Receptionist, if you are unable to answer the phone call, a greeting message will play and capture the call details for you to call back. Never miss an important business opportunity even during your busiest periods.
If a call is made to your business outside of working hours, a greeting message will play and the caller's details are captured for you to call back. Maintain professionalism 24/7 without answering calls at midnight.
When the call arrives at your chosen mobile or landline, the solution answers the call and notifies you that it's a business call. The whisper message helps distinguish business from personal calls instantly.
FAQs
Virtual Receptionist is a call feature added to geographic and non-geographic inbound business numbers. The call feature is designed to create the perfect first impression of the company over the phone. Once the call connects, a recorded message plays an introduction audio "Thank you for calling Flex IT Services, a leading provider of technical support across London. Your call is important to us and will be answered by a member of the team". The script is bespoke to your business, recorded by a male or female voice artist.
The perfect introduction to your company is created using voice artist recorded messages to handle your incoming calls at all times. A welcome message, busy and out-of-hours (voicemail) message is applied to the business number.
The Virtual Receptionist can be assigned to any business number including geographic numbers that start 01 or 02 or non-geographic ranges starting 08 and 03. A number will need to be placed into the cloud, with online call control and upgrades in order to access the features of Virtual Receptionist including Bespoke Announcements, Call Whisper and the easy-to-use Call Routing number management plan.
Yes, a Virtual Receptionist greets callers with a polished and consistent script, creating a professional impression and enhancing your brand image.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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