PhoneLine+
Low cost alternative or replacement to the traditional phone line with phone system functionality
Make and receive calls from a mobile, desktop or handset
Web-based application to control calls at all times
01 and 02 numbers for all locations across the UK
Perfect phone line alternative to the 2027 PSTN switch-off
No line installation or physical landline needed
ACTIVATE INSTANT CALL ROUTING
TO MY BUSINESS NUMBER
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ACTIVATE YOUR BUSINESS NUMBER ON PHONELINE+
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Introducing PhoneLine+
PhoneLine+ takes a traditional 01 or 02 number and places it in the cloud. This removes the connection to the copper PSTN network with calls are made and received using internet data, similar to VoIP (Voice Over Internet Protocol). PhoneLine+ calls are managed using an internet portal with incoming and outgoing calls made through a mobile application, desktop softphone or traditional handset with an ATA device.
Packaging and Pricing to suit your business needs...
MONTH
✅ Enhanced Presence
✅ Call Waiting
✅ Call Transfer
✅ Call Notes
✅ Account Suspension
✅ Speed Dials
✅ Directory Download/Upload
✅ LDAP
✅ Withhold Number (full)
✅ Activity Feed
MONTH
✅ As per Standard with:
✅ Basic Hunt Groups
✅ IVR Menus
✅ Presentation Number
✅ Call Pull
✅ Alpha Tagging
✅ N-Way Calling
MONTH
✅ As per Office with:
✅ Virtual Mobile Numbers
✅ 2-Way SMS
✅ eSIMs
✅ WhatsApp Integration
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£3.99
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*PhoneLine+ PREMIUM - £0.99p for 3 months, £12.99 per month thereafter. 12 months contract.
Make and Receive calls anywhere
Take and manage calls on the device of your choice. No more running around to answer the phone, choose to pick up incoming calls on a mobile device, desktop softphone or a traditional handset.
Manage multiple numbers
Choose the number that you would like to present when dialling out to customers. As your numbers are hosted in the cloud, you can select which number to present when making calls from the cloud.
Handle out of hours calls
You can choose where out of working hours calls are delivered for every day of the week. Professional audio can play for Out-of-Hours calls and callers are asked to leave a voicemail message with you when you are not unable to speak.
Perfect replacement to the phone line
Configure where and when incoming business calls are answered using a range of smart call routing solutions. The quality of your call handling is often a client's first impression of your business. Our VoIP system allows the administrator to set up call plans, re-route calls and add failover numbers at the click of a button. Remove the need for technical expertise with our easy to manage online service.
Network Accredited
The PhoneLine+ solution is an accredited service and our sales, engineers and support team are trained and certified to port number, set up services and manage the PhoneLine+ solution from onboarding through to aftercare.
Solution for the PSTN Switch Off
2027 is fast approaching and the movement from the traditional PSTN phone line to a Cloud-based phone solution is becoming a key requirement for businesses that operate using a single landline number.
The benefits of choosing PhoneLine+
Choose a voice that echos your brand ethos and creates a professional image of your company to anyone that calls your phone number.
PhoneLine+ has been designed with usability in mind, the simple interface is quick and hassle-free.
Regardless of the time of day or your availability to answer incoming business calls, the Virtual Receptionist handles each call with care.
Configure your out of hours profile to manage calls 24/7 call forwarding and voicemail capture options.
Using the Virtual Receptionist, if you are unable to answer the phone call, a greeting message will play and capture the calls for your to call back.
Voicemail audios are captured within the PhoneLine+ system with tools to playback and download.
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
A range of graphs, charts and reports to review and measure calls from a simple, easy-to-use interface.
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
PhoneLine+ is a web based application which means that users can manage calls from any device with an internet connection.
The benefits of choosing PhoneLine+
PhoneLine+ has been designed with usability in mind, the simple interface is quick and hassle-free.
Configure your out of hours profile to manage calls 24/7 call forwarding and voicemail capture options.
Voicemail audios are captured within the PhoneLine+ system with tools to playback and download.
A range of graphs, charts and reports to review and measure calls from a simple, easy-to-use interface.
PhoneLine+ is a web based application which means that users can manage calls from any device with an internet connection.
PhoneLine+ - Features
PhoneLine+ has been designed with usability in mind, the simple interface is quick and hassle-free.
PhoneLine+ has been designed with usability in mind, the simple interface is quick and hassle-free.
Configure your out of hours profile to manage calls 24/7 call forwarding and voicemail capture options.
Configure your out of hours profile to manage calls 24/7 call forwarding and voicemail capture options.
Voicemail audios are captured within the PhoneLine+ system with tools to playback and download.
Voicemail audios are captured within the PhoneLine+ system with tools to playback and download.
A range of graphs, charts and reports to review and measure calls from a simple, easy-to-use interface.
A range of graphs, charts and reports to review and measure calls from a simple, easy-to-use interface.
PhoneLine+ is a web based application which means that users can manage calls from any device with an internet connection.
PhoneLine+ is a web based application which means that users can manage calls from any device with an internet connection.
Fully integrated into Number Manager so Teams destinations benefit from the range of instant call control features.
Fully integrated into Number Manager so Teams destinations benefit from the range of instant call control features.
Microsoft Teams is an ever-evolving software application. Services are updated continually without the need for hardware or maintenance.
Microsoft Teams is an ever-evolving software application. Services are updated continually without the need for hardware or maintenance.
Control your business contact directory within the PhoneLine+ online application for instant search and quick dialling.
Control your business contact directory within the PhoneLine+ online application for instant search and quick dialling.
Call Analytics with PhoneLine+
customer service levels. With easy-to-read insights, you can track how calls are
being answered, analyse wait times, and allocate resources more effectively. With
customisable reports, PhoneLine+ gives you the tools to optimise customer service,
ensuring a better experience for both your team and your customers
In addition to real-time insights, PhoneLine+ offers fully customisable reports that allow you to focus on the metrics that matter most to your business. Whether it’s managing peak times, balancing workloads, or planning staffing levels, these tools make it easier to allocate resources effectively and improve efficiency. By optimising call handling processes, PhoneLine+ not only supports your team’s productivity but also ensures customers enjoy a smoother, more positive experience. This combination of clarity, control, and adaptability makes it an invaluable solution for delivering outstanding customer service.
Activity Feed
voicemails, SMS messages, and WhatsApp interactions. Filter by activity type
or contacts to easily find what you need and gain a holistic view of your
customer interactions
With powerful filtering options, you can refine your view by activity type or individual contacts, making it simple to locate specific conversations or track ongoing customer journeys. This holistic perspective allows you to better understand customer needs, spot trends in communication, and ensure timely responses across all channels. By keeping every interaction visible and accessible, your business gains a clearer understanding of how customers are engaging with you, ultimately strengthening relationships and enhancing the overall customer experience.
Hunt Groups
based on your preferred routing method. With the option to choose from linear
or simultaneous and add custom schedules to fit your business needs
In addition, hunt groups can be customised with schedules tailored to your business hours and staffing patterns. For example, you can create different routing rules for peak periods, after-hours support, or specific departments, ensuring that calls are always directed to the right people at the right time. This level of adaptability not only helps manage workloads more effectively but also enhances customer satisfaction by making sure their calls are handled promptly and professionally, no matter the circumstances.
Number Presentation
from multiple numbers to match your branding, support campaigns, and
maintain a consistent, professional presence in every customer interaction
This flexibility also allows you to maintain consistency across every customer interaction, ensuring your brand is instantly recognisable, no matter who is making the call. Whether you’re running a promotional campaign, supporting a dedicated service line, or simply reinforcing your brand identity, using the right outbound number helps you stand out and build stronger connections with customers. With PhoneLine+, you can enhance professionalism, improve campaign effectiveness, and create a seamless communication experience that reflects the values of your business.
SMS Messaging
Ideal for appointment confirmations, quick updates, and staying in touch with
customers in real-time
SMS messaging through PhoneLine+ is perfect for appointment confirmations, quick reminders, or providing timely updates that customers can access instantly. It’s also a powerful way to stay connected in real-time, ensuring customers feel supported and informed without delays. By using SMS as a fast, reliable, and convenient touchpoint, your business can strengthen relationships, reduce missed appointments, and improve overall customer satisfaction. Whether for routine updates or urgent notifications, PhoneLine+ helps you communicate with clarity and efficiency.
Call Notes
saved alongside call records, making it simple to refer back or share with
your team for streamlined follow-ups
All notes are automatically saved alongside the corresponding call records, making it easy to review them at any time or share with colleagues for smooth handovers and follow-ups. This centralised approach ensures that your team always has the context they need to provide consistent, informed service, even if a customer’s query spans multiple calls. By combining call history with detailed notes, PhoneLine+ helps streamline collaboration, reduce errors, and improve the overall quality of customer support.
IVR/Auto Attendant
Use customisable keypress options, welcome messages, and time-based routing
to deliver a professional caller experience
The system gives you full flexibility with customisable keypress options, tailored welcome messages, and intelligent time-based routing. Whether you want to greet callers with a branded introduction, route calls differently during business hours and after-hours, or create dedicated options for specific services, PhoneLine+ allows you to design a caller journey that suits your unique business needs. By combining professionalism with convenience, you deliver a smoother, more reliable communication experience that leaves a lasting positive impression on every customer.
WhatsApp Integration
Business integration. You can view all interactions in your activity feed and
ensure prompt responses without switching platforms
All WhatsApp interactions appear in your activity feed alongside calls, SMS messages, and voicemails, giving you a complete overview of customer communication. This holistic view makes it simple to track conversations, ensure no message goes unanswered, and maintain a consistent tone across every interaction. With prompt responses and better visibility, your business can build stronger customer relationships while maintaining a professional, organised approach to communication.
eSIM Support
your smartphone’s native dialler for seamless mobile connectivity, with no
extra apps or mobile data needed
Because eSIM-enabled calling works without relying on additional mobile data or third-party applications, you can enjoy reliable connectivity with fewer interruptions. Whether you’re working remotely, travelling, or simply away from your desk, you can maintain the same professional presence and consistent caller experience. With this flexibility, PhoneLine+ makes it easier for you and your team to stay productive and responsive, no matter where business takes you.
Telecoms World's Platinum Partners
PhoneLine+ takes a traditional 01 or 02 number and places it in the cloud. This removes the connection to the copper PSTN network with calls are made and received using internet data, similar to VoIP (Voice Over Internet Protocol). PhoneLine+ calls are managed using an internet portal with incoming and outgoing calls made through a mobile application, desktop softphone or traditional handset with an ATA.
Our porting team transfer your telephone number from the PSTN network to the cloud using a quick 3 step process. We require documentation on your existing provider using a recent bill, a porting confirmation document and a letter of authority. This information is used to submit the port and once agreed our engineers handle the process to activate your number in the hosted network and ensure it remains with your business.
VoIP stands for Voice Over Internet Protocol where voice is transferred to data and carried over the internet. PhoneLine+ is a cloud-hosted service which works using the same methods as VoIP, however this solution is based around individual numbers and call routing rather than complete PBX functionality and agents as seen in a VoIP platform.
"PhoneLine+ is a fantastic solution to the 2027 PSTN switch off and truly future-proof single phone line with enhancements that make it easier to communicate with your clients anywhere and at any time."
A Guide to PhoneLine+
Download PDF Guide
A Guide to PhoneLine+
The key benefits of Telecoms World as your communications provider
UK Based
Monitored Service
Dedicated Support
Increased Security
Rated Excellent
Est. 2002
Customer testimonials
James May
Heywood Waterproofing
Harriet Wilmore
OMIST Skin & Beauty
Ester Thompson
Greenway Solicitors
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Amis Shutters & Blinds
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