Call Queuing solutions from only £9.99 per month

If your business receives high call volumes and lacks the necessary resources to answer each call immediately, Call Queuing will ensure customers don’t put down the phone and move onto one of your competitors instead! Call Queuing isn’t just for busy call centres; small businesses can take full advantage of the service.

When customers call your business number they want to have their call answered as quickly and professionally as possible The difference between an engaged tone and Call Queuing is remarkable as consumers are familiar with the system which has become something of the norm for business calls. They almost expect to be automatically answered and placed in a queue, and because you can customise the messages that the caller listens to, it’s a great marketing tool too!

Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. This is especially beneficial for call centres and customer service teams taking high volumes of calls; giving your callers a good impression of your company is paramount to the success of your business.

You can control 1-99+ callers in a queue at one time and route calls to landlines, mobiles, and hunt groups for full call management. The queue manager is given the tools to configure where calls are diverted in the event of a queue duration or number of queued callers being exceeded. An example is that if the queued callers are unanswered by an agent after '6 minutes' in the queue or the caller joins the queue in '21st position', audio can be played, voicemail capture or overflow diversion enabled.

There is no set maximum queue time for callers. However, you can setup your own time limit to reduce call abandonment and wait times. This can be setup with a voicemail to email solution, enabling customers to leave a message which is then converted to an .mp4 file and sent to a designated email address.

Call Queuing can be set up to match your business requirements. We do recommend having a greeting message before queuing music begins such as; "Hello, thank you for calling {Company Name}, all of our agents are busy at the moment, please hold, and we will connect your call as soon as possible."

There are several reports available in real-time on the queue manager dashboard including a number of calls, a number of callers in a queue, engaged and dropped calls, and average answer time. We also offer additional features that can be added to your bespoke service requirements.

Although you are welcome to record your own greeting message, we highly recommend using our in-house team of professional voice recording artists to record your greeting, department options and voicemail scripts.

Yes. Queues can be managed from any internet-enabled device in real-time, allowing you to manage and make changes instantly whilst on the move.