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Call Queuing is a sophisticated system that allows your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers into queue and project a professional image.
Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. Our call queue service is beneficial for large and small call centres, organisations with a VoIP phone system, as well as smaller businesses taking inbound calls.
Our software can be implemented quickly and customised to suit your specific requirements. Our hosted Call Queuing allows you to queue callers with music or promotional messages, before being transferred through to an agent; with complete control through our easy-to-use online portal.
Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly. Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone; even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service.
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting
Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service
Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Please take a moment to listen to the example recordings using the 'Play' button. For more information call our specialist team on Freephone 0800 774 7711.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG