Call Queuing
A simple way to queue callers in the cloud
Manage where and when calls are answered 24/7
Play music or promotional information to queued callers
Configure where calls are routed based on queue volumes
Utilise a single online interface for all queue control settings
Make quick decisions based on real-time call queue data
ACTIVATE CALL QUEUING TO YOUR INCOMING CALLS
Complete your details below and a member of our team will respond to you shortly (Mon-Fri)
Never miss another business call with Call Queuing
Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly. Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone; even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service.
Powerful Call Queuing features for any size business
Options are available to support all calls received through a VoIP Phone System
Our Call Queue service ensures that your business can manage increased call volumes
Access the queue options in the online portal and manage at the click of a button
Our call queue service is hosted in the Cloud, for instant recovery and business resilience
Set-up maximum queue times to reduce call abandonment and wait times
Manage all of your calls in a call queue on any of our Inbound Number ranges
Call Queuing isn’t just for busy call centres; SMEs can take full advantage of the service
Set maximum queue time and queue length to reduce call abandonment and wait times
Introduce callers with a welcome message and guide them through the queue options
Turn the chore of keeping callers on hold in to a valuable marketing opportunity
Control 1 - 99+ callers in a queue and route to landlines, mobiles and hunt groups
Operate multiple call queues to manage large inbound call volumes and minimise wait times
Keep callers happy whilst waiting in the queue and play messages or music on hold
24/7 management of where and when calls are answered during specific days and hours
Direct callers to specialised departments or staff members, without needing a receptionist
Powerful Call Queuing features for any size business
VoIP and Cloud Call Queuing
Options are available to support all calls received through a VoIP Phone System.
Our Call Queue service ensures that your business can manage increased call volumes.
Access the queue options in the online portal and manage at the click of a button.
Our call queue service is hosted in the Cloud, for instant recovery and business resilience.
Set-up maximum queue times to reduce call abandonment and wait times.
Inbound Call Queuing
Manage all of your calls in a call queue on any of our Inbound Number ranges.
Call Queuing isn’t just for busy call centres; SMEs can take full advantage of the service.
Set maximum queue time and queue length to reduce call abandonment and wait times.
Introduce callers with a welcome message and guide them through the queue options.
Turn the chore of keeping callers on hold in to a valuable marketing opportunity.
Contact Centre Call Queuing
Control 1 - 99+ callers in a queue and route to landlines, mobiles and hunt groups.
Operate multiple call queues to manage large inbound call volumes and minimise wait times.
Keep callers happy whilst waiting in the queue and play messages or music on hold.
24/7 management of where and when calls are answered during specific days and hours.
Direct callers to specialised departments or staff members, without needing a receptionist.
What is Business Call Queuing?
Business call queuing is a telecommunication solution that organises incoming calls into a virtual queue when all agents are busy. Instead of receiving a busy tone, callers wait on hold until the next available representative can assist them.
On-Hold Messaging & Music
Customisable messages can provide important business updates or promotional content. Background music options improve the waiting experience for callers.
Real-Time Monitoring & Analytics
Businesses can track call volume, average wait times, and agent performance. Helps optimise staffing and improve overall service levels.
Scalability & Integration
Compatible with VoIP, cloud telephony, and CRM systems. Easily scales to handle fluctuating call volumes during peak business hours.
Telecoms Tip . Call Queuing
Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Please take a moment to listen to the example recordings using the 'Play' button. For more information call our specialist team on Freephone 0800 774 7711.
Upgrade with our Professional voice artists
Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Please take a moment to listen to the example recordings using the 'Play' button. For more information call our specialist team on Freephone 0800 774 7711.
Some Key Benefits of our In-Cloud Queue Manager
Choose a voice that echos your brand ethos and creates a professional image of your company to anyone that calls your phone number.
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.
Regardless of the time of day or your availability to answer incoming business calls, the Virtual Receptionist handles each call with care.
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device
Using the Virtual Receptionist, if you are unable to answer the phone call, a greeting message will play and capture the calls for your to call back.
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
An effective call queuing processes with position announcements will allow you to demonstrate your value on customer service
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
Analytics help optimise operations and improve response times.
Some Key Benefits of our In-Cloud Queue Manager
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting
An effective call queuing processes with position announcements will allow you to demonstrate your value on customer service
Analytics help optimize operations and improve response times
Some Key Benefits of our In-Cloud Queue Manager
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device.
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device.
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting.
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting.
Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service.
Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service.
Some Key Benefits of our In-Cloud Queue Manager
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting
Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting
Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service
Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service
Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment
Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system
See what voice is right for you?
Call Queuing is a simple system that allows your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers into a queue and create a professional image with comfort messages and music on hold. Call Queuing is the perfect solution to handle client calls at peak times.
Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. Queuing business calls with comfort messages and music on hold is an excellent way to keep callers on the line and either market your business services or ease their waiting time.
Queuing functionality is typically placed onto an inbound business number, this can be activated by either the port of an existing number or a new build queue attached to any given geographic or non-geographic number. Our software can be implemented quickly and customised to suit your specific requirements through our easy-to-use online portal.
Call queuing is a telecommunication system used in call centers and customer support centers to manage incoming calls when all agents are busy. It operates by placing incoming callers in a virtual waiting line or queue until an agent becomes available to handle their call.
.webp)
"We have introduced a number of businesses to cloud-based call queuing solutions and helped to improve service levels, sales and support lines. When calls arrive at peak times or busy periods, call queuing helps to enhance the callers experience"
A Guide to Call Queuing
Download PDF Guide
A Guide to Call Queuing
Customer testimonials
James May
Heywood Waterproofing
Harriet Wilmore
OMIST Skin & Beauty
Ester Thompson
Greenway Solicitors
Declan Smith
Amis Shutters & Blinds
The key benefits of Telecoms World as your communications provider
UK Based
Monitored Service
Dedicated Support
Increased Security
Rated Excellent
Est. 2002
Proud to work with leading UK businesses
