Service Status

Channel Partners Affiliate Marketing

Age Concern UK Avanti Travel Insurance Barts and The London NHS Trust Bellway Homes Boston Mayflower Cancer Research UK CANCERactive Choice Helpline Dementia UK East Devon District Council Healthcare RM Homes In Havering Just You Karma Nirvana Oakwood Estate Agent One Vision Housing Paladin Commercial Talk To Frank Tile Master Transport For London Westminster Primary Care Trust Able Care Group Allied Recruitment EMD Mechanical Services Kingfisher House Business Centre Manchester Stop Smoking Service Millmoll Limited National Health Service Tutor Doctor White and Sons

About Us

Innovation Lab

Call Recording IOT M2M Call Centre Control SMS Mobile Promotions Real-Time Call Data PCI DSS Disaster Recovery Lone Worker

Better Futures

Corporate Social Responsibility Our Values Awards and Nominations Environmental Policy Accreditations Our Services

0800 043 4380 0800 043 4380

My Account

0800 043 4380 0800 043 4380

Home

Inbound Numbers

Number Overview Number Overview Find the best number for your business

0800 Freephone Numbers 0800 Freephone Numbers Memorable free to call non-geographic numbers

01/02 Virtual Numbers 01/02 Virtual Numbers Choose from 520 area codes across the UK

0333 Business Numbers 0333 Business Numbers 03 Numbers free to call from a UK landline

VoIP Numbers VoIP Numbers VoIP 01 and 02 telephone numbers

0345 Business Numbers 0345 Business Numbers 03 Numbers free to call from a UK landline

0845 Rebate Numbers 0845 Rebate Numbers Earn 4 pence per minute with every call

0300 Charity Numbers 0300 Charity Numbers Dedicated ranges Not-For-Profit organisations

0870 High Rebate Numbers 0870 High Rebate Numbers Earn 8 pence per minute with every call

0370 Business Numbers 0370 Business Numbers 03 Numbers free to call from a UK landline

0844 Rebate Numbers 0844 Rebate Numbers Earn 4 pence per minute with every call

09 Premium Rate Numbers 09 Premium Rate Numbers Earn up to £3.60 per minute with every call

Number Porting Number Porting Bring your number to our tier-1 business network

International Phone Numbers International Numbers calls from hundreds of countries across the world

Call Solutions

Call Solutions Overview Solutions Overview Easy-to-use and highly reliable call handling solutions

Remote Working Solutions Remote Working Solutions Enable home working using cloud telephony

Virtual Receptionist Virtual Receptionist The perfect introduction to your business...

Business Calls App Business Calls App Present your business number for outbound calls

Call Routing Call Routing Divert calls to any chosen landline or mobile

IVR - Interactive Voice Response IVR Solution Press 1 for Sales, 2 for Customer Service, 3 for...

PCI DSS Compliance PCI DSS Compliance Take compliant payments over the phone

Contact Centre Solutions Contact Centre Solutions Manage calls to telephone agents in any location

Professional Recordings Professional Recordings Create the perfect first impression to all callers

Call Centre Wallboard Call Centre Wallboard Real-time call data viewed on screen

Conference Calls Conference Calls Connect multiple callers using a custom call service

Call Whisper Call Whisper Identify a business call from a personal call

Voicemail to Email Voicemail to Email Respond quickly to missed sales enquiries via email

Call Queuing Call Queuing Manage customer experience in high call volumes

Call Recording Call Recording Capture audios for training and dispute handling

Multi-time Zones Multi-time Zones Direct calls to specific departments for key call times

Queue Messages Queue Messages Professionally recorded phone system messages

Mid-Call Transfer Mid-Call Transfer Transfer calls in the cloud

Simultaneous Targets Simultaneous Targets Direct calls to multiple numbers simultaneously

Music On Hold Music On Hold Keep callers on hold engaged with various music tracks

Call Analytics Call Analytics Use business call data to measure and improve

Call Answering Service Call Answering Service Business calls answered by professionals

Phone Systems

Phone System Instant Quote Phone System Instant Quote Compare the UK's leading phone systems

VoIP Phone Systems VoIP Phone Systems Award-winning voice telephony in the cloud

Hosted PBX Phone Systems Hosted PBX Phone Systems WebRTC based communications platform

Microsoft Teams Phone System MS Teams Phone System Enable voice functionality using MS Teams

PhoneLine+ PhoneLine+ Phone system built for the sole trader

Phone System Bolt Ons Phone System Bolt Ons Power-up your phone system

SIP Trunks SIP Trunks Call bundles for voice over the internet

Connectivity

Business WiFi Solutions Business WiFi Solutions Intelligent wireless connectivity

Business Broadband Business Broadband Fast, stable business only broadband

Leased Lines Leased Lines Dedicated and uncontended connectivity

Diverse Routing Diverse Routing Disaster recovery with two local exchanges

Ethernet Backup Ethernet Backup An instant 4G or 5G internet connection

Office in a Box Office in a Box 4G and 5G for an instant connection

Mobiles

Business Sim Only Business Sim Only Call and data bundles for business

Data Only Sim Data Only Sim Up to 100GB data only sim cards

IT Services

Dark Web Monitoring Dark Web Monitoring Identity data loss and prevent attacks

IT Support Services IT Support Services Adhoc and Managed support packages

Microsoft 365 Management Microsoft 365 Management Support for your entire 365 suite

Marketing Services

Website Development Website Development Site design and publishing

Affiliate Marketing Affiliate Marketing Create leads with our banners and links

WhatsApp Business WhatsApp Business Instant chat application for business

0800 043 4380 0800 043 4380

Call Queuing

A simple way to queue callers in the cloud

Manage where and when calls are answered 24/7

Play music or promotional information to queued callers

Configure where calls are routed based on queue volumes

Utilise a single online interface for all queue control settings

Make quick decisions based on real-time call queue data

30-day trial and Only £39.99 per month thereafter!

ACTIVATE CALL QUEUING TO YOUR INCOMING CALLS

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)

First Name

Last Name

Company

Telephone

Email Address

Book A Demo Contact Me Download PDF Send Me A Quote

DESIGN MY CALL QUEUE

Submitting...

What is Call Queuing?

Call Queuing is a simple system that allows your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers into a queue and create a professional image with comfort messages and music on hold. Call Queuing is the perfect solution to handle client calls at peak times.

Why Should I Queue my business calls?

Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. Queuing business calls with comfort messages and music on hold is an excellent way to keep callers on the line and either market your business services or ease their waiting time.

How do I Implement Call Queuing?

Queuing functionality is typically placed onto an inbound business number, this can be activated by either the port of an existing number or a new build queue attached to any given geographic or non-geographic number. Our software can be implemented quickly and customised to suit your specific requirements through our easy-to-use online portal.

What is call queuing, and how does it work?

Call queuing is a telecommunication system used in call centers and customer support centers to manage incoming calls when all agents are busy. It operates by placing incoming callers in a virtual waiting line or queue until an agent becomes available to handle their call.

"We have introduced a number of businesses to cloud-based call queuing solutions and helped to improve service levels, sales and support lines. When calls arrive at peak times or busy periods, call queuing helps to enhance the callers experience"

Keith Bird . Head of UK Sales

Contact our service specialist

Live Chat

Instant Call

Reviews

Never miss another business call with our call queuing service

Never miss another business call with Call Queuing

Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly. Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone; even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service.

Powerful Call Queuing features for any size business

VoIP And Cloud Call Queuing

Options are available to support all calls received through a VoIP Phone System

Our Call Queue service ensures that your business can manage increased call volumes

Access the queue options in the online portal and manage at the click of a button

Our call queue service is hosted in the Cloud, for instant recovery and business resilience

Set-up maximum queue times to reduce call abandonment and wait times

Inbound Call Queuing

Manage all of your calls in a call queue on any of our Inbound Number ranges

Call Queuing isn’t just for busy call centres; SMEs can take full advantage of the service

Set maximum queue time and queue length to reduce call abandonment and wait times

Introduce callers with a welcome message and guide them through the queue options

Turn the chore of keeping callers on hold in to a valuable marketing opportunity

Contact Centre Call Queuing

Control 1 - 99+ callers in a queue and route to landlines, mobiles and hunt groups

Operate multiple call queues to manage large inbound call volumes and minimise wait times

Keep callers happy whilst waiting in the queue and play messages or music on hold

24/7 management of where and when calls are answered during specific days and hours

Direct callers to specialised departments or staff members, without needing a receptionist

Some Key Benefits of our In-Cloud Queue Manager

Advanced In-Cloud Call Queuing

The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.

Manage Queues From Any Device

Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device

Text-To-Speech Options For Immediate Release

Promote Your Company's Services

Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting

A Better Customer Service

Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service

Increase sales by monitoring every missed call

Improve ROI

Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment

Queue Callers To Any Destination

Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system

Telecoms Tip . Call Queuing

Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Please take a moment to listen to the example recordings using the 'Play' button. For more information call our specialist team on Freephone 0800 774 7711.

A simple way to queue callers in the cloud

A Guide to Call Queuing

Our Call Queuing solutions allow your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers into a queue and create a professional image with comfort messages and music on hold. Download our guide to learn more.