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Call Queuing solutions. Try for FREE, 90 Day FREE Trial. From only £9.99/month thereafter!

Queue callers using our professional cloud service. Play music or promotional information, control messages and make decisions based on real-time data.

Professional Call Management and Call Handling Solutions!
Call Queuing Enquiry

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Do you require music / promotion messages on hold?
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What is Call Queuing?

Call Queuing is a sophisticated system that allows your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers into queue and project a professional image.

Why Should I Queue my business calls?

Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. Our call queue service is beneficial for large and small call centres, organisations with a VoIP phone system, as well as smaller businesses taking inbound calls.

How do I Implement Call Queuing?

Our software can be implemented quickly and customised to suit your specific requirements. Our hosted Call Queuing allows you to queue callers with music or promotional messages, before being transferred through to an agent; with complete control through our easy-to-use online portal.

Speak to Telecoms Expert, Aaron Main
"Answer more incoming calls and efficiently deal with client calls during peak times with our award-winning Call Queuing solution."
Speak with our UK based team to learn how Call Queuing can help your business
Never miss another business call with our call queuing service

Never miss another business call with Call Queuing

Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly. Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone; even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service.

Powerful Call Queuing features for any size business

VoIP and Cloud Call Queuing
VoIP And Cloud Call Queuing
Options are available to support all calls received through a VoIP Phone System
Our Call Queue service ensures that your business can manage increased call volumes
Access the queue options in the online portal and manage at the click of a button
Our call queue service is hosted in the Cloud, for instant recovery and business resilience
Set-up maximum queue times to reduce call abandonment and wait times
Inbound Call Queuing
Inbound Call Queuing
Manage all of your calls in a call queue on any of our Inbound Number ranges
Call Queuing isn’t just for busy call centres; SMEs can take full advantage of the service
Set maximum queue time and queue length to reduce call abandonment and wait times
Introduce callers with a welcome message and guide them through the queue options
Turn the chore of keeping callers on hold in to a valuable marketing opportunity
Contact Centre Call Queuing
Contact Centre Call Queuing
Control 1 - 99+ callers in a queue and route to landlines, mobiles and hunt groups
Operate multiple call queues to manage large inbound call volumes and minimise wait times
Keep callers happy whilst waiting in the queue and play messages or music on hold
24/7 management of where and when calls are answered during specific days and hours
Direct callers to specialised departments or staff members, without needing a receptionist

Some Key Benefits of our In-Cloud Queue Manager

Advanced In-Cloud Call Queuing

The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller.

Manage Queues From Any Device

Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-abled device

Promote Your Company's Services

Play music and promotional messages and special offers to your callers in the call queue to encourage up-selling whilst they are waiting

Enhance Inbound Caller Satisfaction
A Better Customer Service

Setting up an effective call queuing processes with position announcements will allow you to demonstrate your value on customer service

Never Miss Out On New Sales Opportunities
Improve ROI

Review and simplify your call queue handling on high volume calls to increase productivity to show a strong return on investment

Queue Callers To Any Destination

Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office within the call queue system

Telecoms Tip . Call Queuing

Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Please take a moment to listen to the example recordings using the 'Play' button. For more information call our specialist team on Freephone 0800 774 7711.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - Godiva
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Maid2Clean
Telecoms World, proud to work with leading UK businesses - Medgen Healthcare Recruitment
Telecoms World, proud to work with leading UK businesses - Gist
Telecoms World, proud to work with leading UK businesses - DementiaUK

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Call Queuing