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IVR - Interactive Voice Response
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What is an IVR Solution?
Interactive Voice Response (IVR), enables your customers to connect with the right person or department of your business by pressing the number buttons on their telephone keypad. Allowing you to route business calls based on what your customers choose.
How does an IVR Solution work?
An IVR Solution is an effective call management tool that eliminates the need of multiple diverts, extended wait times or just no answer. Callers can select a choice of up to 10 telephone keypad options to route them to the correct person or department. You could even divert all options to the same number and help your business appear larger.
Why Should I get an IVR Solution for my Business?
Customers decide a lot about your business by the way they are greeted and handled over the phone; make the best first impression you can with our auto-attendant. Professional voice artists are also available to record your greetings and messages; allowing you to set a professional tone for your business telephony.
Create the perfect first impression to callers with an IVR solution
Typically larger organisations, with multiple departments or branches, would use an IVR solution; allowing callers to select the option that they require to connect them to the correct team. A professional welcome creates the perfect first impression. But start-ups and growing SME businesses are also taking advantage of an IVR solution because a professional introduction message creates the perfect impression of a business. The experience of listening to a professional voice-artist introduction gives your business an edge over the competition!
Manage Business Calls
You can script what your clients hear on your IVR, allowing you to control how clients interact and engage with your brand 24/7.
Complete Online Control
Our online dashboard (shown) allows you to amend your call forwarding settings for your IVR, from any device. Changes are live instantly.
Divert Callers with up to 10 Options
Control up to 10 department options with the ability to select landline or mobile targets to divert your calls to, all managed online.
Configure the perfect IVR Auto-Attendant
Our online dashboard allows you to take complete control of your incoming calls at the click of a button. Simply design your professional IVR scripts and then choose the number of options to divert callers to different departments or employees in your business. From the SMEs looking for the corporate edge to the blue-chip receiving high call volume, an Auto-Attendant can be tailored to meet your needs.
The benefits of using an IVR Auto-Attendant
Callers interact with the IVR and listen to the pre-recorded voice prompts to navigate to the correct department using their telephone keypad
Set the right tone for your IVR solution. Welcome greeting with department options and busy messages are recorded by professional voice artists
An IVR Auto-Attendant allows you to handle higher call volumes. Calls are immediately directed to the correct department to improve customer service
Make a great first impression with your customers. An IVR will always greet your callers and present your company as professional and well established
An IVR with keypad options is easy to use and your customers will always be diverted to the correct staff member or department at the click of a button
Your company can become more efficient with an Auto-Attendant. Callers are talking to the correct member of staff or department much quicker
A Guide to Interactive Voice Response
Customers decide a lot about your business by the way they are greeted and handled over the phone; make the best first impression you can with our auto-attendant. Professional voice artists are also available to record your greetings and messages, allowing you to set a professional tone for your business telephony. Download our guide to learn more.
Proud to work with leading UK businesses
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG