Simultaneous Targets
Direct incoming calls to multiple locations all at once
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What are Simultaneous Targets?
Having Simultaneous Targets essentially provides a way to direct incoming business calls to multiple target numbers at the same time. For example, if you had office as well as home workers, incoming calls would ring through to both groups of staff and the first person to pick up the phone will answer the call.
Why choose Simultaneous Targets?
Directing calls to multiple locations can be hugely beneficial when receiving a high volume of calls to your business. The higher number of target numbers allocated, the higher chance there is for a quicker pick-up of the call. This means that there’s more chance of increased calls received and sales conversions made to your business.
Can Simultaneous Targets Boost Sales?
It’s understandable that businesses with high call volumes can often have calls ringing through for longer than they’d like, if not missed entirely due to busy periods. Simultaneous Targets can help to minimise the time it takes to answer each call by directing them to additional members of staff including remote workers and alternative sites. With more people available to answer the call, you’re less likely to miss out on vital sales enquires.
Set target numbers for internal departments
Set target numbers for specific internal departments including billing teams, account management and sales agents. Calls to each of the specified hunt groups will ring through to every member of that group for fast answering.
Set target numbers for remote workers
Ensure that you never miss another business call by assigning target numbers across all staff working remotely, no matter where they are located. Set target numbers for staff working from home, alternative offices or out on the road to increase your call answer rate.
Set target numbers for mixed hunt groups
Calls can be targeted to groups based entirely from home and within the office simultaneously so that calls to specific hunt groups are received by ever member of staff. This is perfect for customers service teams working different shift patterns or members of staff who require to work remotely.
The benefits of choosing our Simultaneous Targets solution
From small to larger organisations, businesses of all sizes can benefit from Simultaneous Targets.
Allocate multiple target numbers for incoming business calls to reach, all at the same time.
Boost sales and enhance your call handling by answering calls from multiple target numbers.
Incoming business calls are answered with a quick turnaround, increasing caller satisfaction.
Target numbers can be applied to office workers, homeworking staff and alternative sites/departments.
Setup Simultaneous Targets quickly and efficiently without any hassle or external hardware.
Our Simultaneous Targets solution is perfect for managing high call volumes to your business.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
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Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG