The PSTN switch-off is the planned phase-out of the Public Switched Telephone Network (PSTN) in the UK, which has been in use for over a century. The switch-off means that traditional landline phone services will be replaced by Voice over Internet Protocol (VoIP) technology.

Britain’s appetite for data shows no sign of slowing. UK consumers are now using more than 1.2 billion gigabytes of mobile data every month, prompting mobile operators to accelerate the rollout of ‘full 5G’ to keep pace with demand, according to Ofcom’s latest Connected Nations report.

The UK’s 5G coverage and mobile data consumption continue to grow at pace, strengthening the nation’s mobile connectivity landscape. Ofcom’s July 2025 findings show that 5G coverage outside premises now reaches between 94% and 97% of the UK from at least one mobile network operator (MNO), highlighting strong progress in nationwide 5G rollout.

Virgin Media O2 has announced plans to become the first UK mobile network operator to provide customers with automatic satellite connectivity, ensuring they can stay online even in areas with no phone signal. Launching in the first half of 2026, O2 Satellite will be an optional add-on service developed in partnership with Elon Musk’s Starlink.

A major change is coming for millions of Windows users around the world.Microsoft has confirmed that support for Windows 10 will officially end on Tuesday, 14 October 2025 and that means devices still running it could soon be at risk. Once support ends, Microsoft will no longer provide security updates, leaving systems increasingly vulnerable to cyberattacks, malware, and compatibility issues.

In an era defined by digital acceleration and heightened customer expectations, organisations face a dual imperative: to deliver seamless, high-quality interactions while driving operational efficiency. Traditional automation tools have offered incremental improvements, but the advent of agentic AI voice agents marks a transformative shift. These systems are not simply responsive technologies; they are autonomous, adaptive, and strategically aligned to organisational goals.

It’s such a big number it’s hard to imagine: $3 trillion (£2.2 trillion). That’s the estimated global spend on data centres to support artificial intelligence between now and 2029, according to investment bank Morgan Stanley.Roughly half of that will go on construction, and half on the high-powered hardware that fuels the AI revolution. To put it in perspective, that’s about the size of the entire French economy in 2024.

The UK is set to see a near 20% increase in data centres, according to figures shared with BBC News. These vast facilities, which power everything from movie streaming to online banking, currently number around 477 nationwide.

WhatsApp has removed 6.8 million accounts linked to global scam operations in the first half of this year, parent company Meta announced. Many of the accounts were connected to organised scam centres based in Southeast Asia, where criminal groups often use forced labour to run large-scale fraud operations.

In this blog post, we will be looking at the benefits of freephone 0800 numbers and why these should be considered for your business. These non-geographic numbers can boost sales and create a professional brand image when applied to company marketing or promotional campaigns...

Ofcom is proposing new measures to enhance guidelines for telecoms companies in safeguarding UK residents from fraudulent international calls that mimic UK mobile numbers.

With the summer holiday season kicking off, many of us will be packing our bags and heading overseas. But before you jet off, it’s important to check how using your mobile phone abroad could affect your bill — especially as roaming charges may have changed since your last trip.

YouTube's influence on home viewing habits, especially among younger audiences, is undeniable. According to Ofcom's report, it's become the go-to destination as soon as people switch on their TV sets. Despite broadcast TV still holding the majority share, YouTube has secured its place as the second most-watched service in the UK, surpassing ITV and trailing closely behind the BBC.

Ofcom is today proposing new measures to better protect people in the UK from international scam calls that falsely display UK mobile numbers. Criminal gangs often impersonate trusted numbers, a practice known as ‘spoofing’, to increase the chances that their calls are answered. Fraudsters based overseas frequently spoof UK mobile numbers, knowing recipients are more likely to trust them than unfamiliar international numbers.

A major network outage that disrupted services for thousands of EE and BT customers has been resolved, according to a company spokesperson.Customers across the UK had reported being unable to make or receive calls on both mobile and landline networks. Some also faced difficulties contacting emergency services via 999. The government later confirmed that access to 999 had been fully restored.

A new report from BT Group reveals that building a robust, high-capacity mobile network across the UK could generate up to £230 billion in economic benefits by 2035, alongside wide-ranging social and environmental advantages.

In an age where connectivity is crucial, whether for work, leisure, or staying in touch with loved ones, the quality of mobile network coverage plays a pivotal role. Enter OFCOM's Mobile Coverage Checker, a tool designed to empower consumers with essential information about the strength of 4G and 5G signals across the United Kingdom.

Numerous small businesses across the UK are facing exorbitant charges for renting phone equipment under lengthy finance agreements, according to a BBC investigation. Experts have criticised these practices as unethical, highlighting how businesses are being pushed to the brink of collapse due to these costly contracts.

We're all seeing it - "AI integration" appearing in nearly every project specification that lands on our desks. Yet when we explore these requirements with clients, there's often a fundamental lack of clarity about what they need or expect AI to do for them.

Beneath the icy surface of the North Sea, a diver spotted a fibre optic cable stretched out along the seabed — one of the many arteries powering our connected world. As he drew closer and reached out a hand to touch it, he had no idea he was already being monitored.

Microsoft has announced that Skype, once a leading video-calling platform with hundreds of millions of users, will officially shut down in May. Known for revolutionising online communication, Skype enabled people worldwide to make free voice and video calls via their computers.

Ofcom has proposed concrete measures today aimed at combating online harms against women and girls, setting a high standard for their safety on digital platforms. Developed with input from victims, survivors, women’s advocacy groups, and safety experts, their draft guidance outlines practical and ambitious steps tech firms can take to enhance online safety. These measures focus on key issues such as online misogyny, pile-ons and harassment, online domestic abuse, and intimate image abuse.

Until now, Ofcom and the PSA worked together to oversee the PRS market, with the PSA handling day-to-day regulation and Ofcom ensuring the sector was effectively managed.

Call queuing software helps manage high call volumes in contact centres by placing incoming calls in virtual queues. When multiple agents receive calls to a single phone number simultaneously, a centre with 50 agents can handle up to 50 calls at once. However, when call volume exceeds the number of available agents, call drops occur.

Meta stated that the new cable system will provide "industry-leading connectivity" across five continents, supporting its AI initiatives and advancing global digital inclusion. "This project will enable greater economic cooperation, facilitate digital inclusion, and create opportunities for technological advancement in these regions," Meta wrote in a blog post.

Vodafone claims to have conducted the UK's inaugural satellite-enabled smartphone video call, originating from a mountain in Ceredigion, west Wales. This milestone is part of Vodafone's plan to integrate satellite connectivity into its UK network by year-end, extending across Europe by 2026.

A leased line is a dedicated, fixed-bandwidth data connection. It allows data-hungry businesses to have a reliable, high-quality internet connection with guarantees of upload and download speed, uptime and resilience. With a dedicated leased line, the bandwidth you require has been given to you and only you have access to it. This means that your connection won’t be hampered by peak times throughout the day.

VoIP Phone Systems have been in demand over the past few years, and will soon be the only available solution to connecting your calls post-2025. We wanted to address some of your frequently asked questions and advise on how Voice Over Internet Protocol (VoIP) can slingshot your business into the future.

Ofcom’s latest annual report on the UK’s digital habits reveals striking contrasts in how men and women engage with the online world. Across all adult age groups, women in the UK are spending significantly more time online than men

Many businesses are now moving away from the traditional office environment and using their mobiles for business calls. You may have come across the term 'Business Only SIM' but what does this actually mean for your business? Read more about how this can benefit your business.

Finding the right type of number for your business is so easy with over 2 million geographic phone numbers to choose from

Enhance your sales in areas local to your business

There are many numbers available to businesses large and small, and it's important to identify which number would be most beneficial for your type of business. In this blog post, we will be looking at the benefits of 01/02 Virtual Numbers and why these should be considered for your business.

Improved Customer Perception: Having an 0800 number can create a positive image of a business and can help to convey that the business is established and trustworthy. Customers are more likely to call an 0800 number as it is free for them to call, which can also improve customer satisfaction.

With more and more people doing away with the traditional landline, potential new customers will appreciate you providing them with a mobile friendly number to contact; enabling you to appeal to a wider audience, not just your local area. Find out why an 03 number prefix could be a great choice for your business number.

Our Mobile SIM Only service not only cuts business expenditure, but also offers increased value

0800 Numbers from 99p per month with 2000 inclusive minutes. Attract callers from outside your geographic area.

The end of the PSTN has many businesses raising similar questions and concerns on the future of their phone calls. The switch-off is the biggest change in telecoms for centuries and our experts address any preconceptions and look at the alternative 'internet-based' solutions...

Interim service being developed to protect customers that rely on copper connections

There are many things to consider when starting a new business, but what happens when everything is ready but your broadband line connection is delayed? The Telecoms World 'Office in a Box' solution allows your business to continue with your business launch date by providing a quick and simple plug and play internet solution.

Search engine giant, Google, helps millions of businesses increase their online presence through their ‘Google My Business’ tool.

Increase donations with an exclusive Charity 0300 Number. The ethical 0300 Number range allows not-for-profit, charities and public bodies to offer consumers a cheap to call, exclusive single point of contact across the UK. Read how an 0300 Number can help your charity or not-for-profit organisation.

Have you ever wondered what you would do if your internet connection were to fail? If so, it probably means that you need a disaster recovery solution to fully protect yourselves should the worse happen. Almost every business requires some kind of internet connection to successfully run, and this means that if your connection suddenly stops, then so does your business and its income.

Turn your website visitors into customers by starting the conversation quicker

Your business number can have a dramatic impact in driving new business and gaining additional revenue. We want to dive deeper into the business types that can benefit from rebate numbers, and look at the different types of 084, 087 and 09 Premium Rate Service Numbers that could benefit you.

Are you aware that you could earn fantastic rebates on 084 and 087 Numbers?

Earn fantastic rebates on these numbers and add an additional revenue stream to your business!

We wanted to provide a brief guide on how VoIP and Cloud PBX phone systems can help your business thrive.

When it comes to maintaining a professional business presence, there’s nothing better than using your new business number when making outbound calls to customers. But what happens when you’re making the call from your personal mobile? Many businesses often find themselves losing out on new sales simply because the receiver doesn’t recognise the mobile number to be genuine. Here’s how you can combat this problem!

Upgrading to a cloud-based system can not only future-proof your business, but also saves you a significant amount of money along the way.

VoIP telephony is the an advanced form communication utilising internet technology and cloud-based management platforms to build a robust, reliable and affordable voice option for business. Thousands of business across the UK have switched to VoIP for the key reasons outlined in our article...

Here are 10 top tips to help you save your business money and increase sales.

When it comes to business success, one of the most important aspects is to ensure that inbound callers receive a courteous experience over the phone. Call Queuing can be one of the most essential tools in your business arsenal. Here's everything you need to know about queuing your business calls.

According to recent figures from network provider Openreach, 2020 delivered more than double the amount of broadband usage across the UK, including a record-breaking Boxing Day. This was driven by an increased use of home working technology, video conferencing, online gaming, and streaming services such as live sport, Netflix and Amazon Prime Video.

We’re always looking to help businesses find new ways to enhance their performance, increase sales and boost communication. With the year now coming to an end, we wanted to explore some of the upcoming industry changes and how to overcome some of the potential roadblocks with opportunities to slingshot your business into 2022!

Fax Machines were a fundamental piece of technology for businesses to communicate in the 80s and 90s. In recent years the Fax has become something of the past due to web-based software applications. Fax to Email is designed to remove clunky hardware and deliver messages to the required recipients whilst removing costs and management.

Founded in 2002, we are extremely proud to celebrate our 20th anniversary with our fantastic staff. An afternoon of delicious food, an amazing cake, a challenging quiz game and some light drinks were thoroughly enjoyed by all.

As broadband services have evolved in reliability and speed over the past 10 years, we wanted to answer some frequently asked questions on broadband connectivity and how the UK is set to becoming fully digital using fibre connectivity by 2025...

A fantastic way to introduce calls to your business with professionally recorded welcome messages, department options, busy and out of hours messages. Using the Interactive Voice Response solution is the ideal way to configure a virtual receptionist for call handling 24/7

There's a lot to think about when starting a new business, and it's often difficult to manage everything at once. At Telecoms World, our IT experts offer a simple solution to managing all of your online requirements to kickstart your business and get you noticed online.

Never want to miss an important business call again? We’ve got you covered. How Simultaneous Targets can help your business thrive. These days the fight for business is real. With the economy now bouncing back and businesses clamouring for new custom, you need to make sure your business is at the top of its game and easily accessible to all.

Accepting card payments over the telephone is a simple way of taking funds from your clients and securing an instant transaction to your account. But, it takes a few steps to set up a compliant payment gateway to avoid fines and penalties. Make secure payments over the phone using a PCI Compliancy level-1 solution to avoid fines and ensure that sensitive client card payment data is kept safe with cryptography.

There are some essential communication products and services out there, but some stand out from the rest. Strategic Account Manager at Telecoms World, Derek Read appeared on the popular Business Bunker show to discuss the cloud-based, unified communications system Wildix.

Attracting a new business partner can be difficult and frustrating at times. Although you’re offering a fantastic opportunity and essentially a win/win situation, people may not always be in a position to accept your proposal. We’ve put together 7 useful tips in how to attract new business partners and grow your business.

Social media companies will face penalties if they fail to protect children on their platforms, the UK communications regulator Ofcom has warned.

UK mobile customers will now have better protection against unexpected roaming charges, both at home and abroad, thanks to new Ofcom rules that come into effect today.

The UK's mobile services currently operate across four generations of technology: 2G, 3G, 4G, and 5G. Since 2003, 3G networks have been used for calls, texts, and slower data services. However, mobile providers are now phasing out 3G networks, which may impact customers using older devices. If you have a 4G or 5G device, you likely won’t be affected, though some updates may be needed.

World Technologies (World Tech) is the sister company of Telecoms World, specialising in IT services and support for SMEs and Corporate businesses across the UK.

Answers to typical questions being asked regarding our home working telephony solutions

This article may help sway your decision in choosing a telecoms phone system in the VoIP or PBX arena.

Call Analytics are a powerful marketing and operational tool for any business.

Telecoms World are honoured to have won the Best SME Contact Centre Solution

With many people now starting up their own business, it's crucial to know which telecom products are best suited. We look specifically at each of the Inbound Business Numbers available and help you to identify which type would benefit your business the most.

Whether you're planning a getaway, office closures or simply wanting to enhance business continuity - Call Routing is essential for modern day working. Having a contingency plan in place when plans change can make all the difference for callers trying to get hold of your business. Learn the key rules in how to ensure you never miss another business call.

There are many phone systems that are suitable for small businesses, and the best one for your business will depend on your specific needs and budget. Here are some popular options outlined in our blog...

Call Recording brings many benefits to the majority of organisations

The best way to promote a business online will depend on several factors, including the nature of the business, the target audience, and the budget. However, here are some effective online marketing strategies that businesses can consider.

Purchasing the right number could be a great marketing strategy for your business.

FTTC (Fibre to the Cabinet) and FTTP (Fibre to the Premises) are two different types of broadband connections that use fibre optic cables. The main differences between them include delivery distance, speed and cost.

SoGEA (Single Order Generic Ethernet Access) is a new type of broadband that allows businesses to access high-speed internet services without the need for a traditional phone line. With SoGEA, businesses can get a dedicated internet connection that delivers fast and reliable internet speeds.

Unified Communications provides a seamless user experience to help people work together more successfully, anywhere, on any device

If a secure internet connection is the foundation of your business, then you need a Leased Line.

Read how Telecoms World will participate in this year’s Wear It Pink day

The West Midlands has been chosen as the innovative home to the UK’s first multi-city 5G test bed as a part of a multi-million trial.

TWcloud offers a complete cloud-based communications system for your business, for easy control of your fixed and mobile telephony, with a number benefits

According to The Guardian, the recent surge in the number of people working from home has increased Vodafone internet usage by up to 50%.

The event was raising money for Sparks Charity who fund pioneering children’s medical research.

Unified Communication and Collaboration (UC&C) provides users with a secure connection for all devices, linking them together in one, easy-to-use system.

Virgin Media has announced the Autumn launch of a new ‘Essential Broadband’ service available to customers receiving Universal Credit.

Charity Event for London to Surrey 46 mile Prudential Ride London.

Jenna competed in her first White Collar Boxing match on 16th September

Ofcom has released an article on how UK internet use has increased to record levels following the Coronavirus outbreak.

The Cloud PBX Unified Communication system revolutionises access to the office from any location and changes staff statuses accordingly.

As lockdown restrictions vary across the UK, it will take the country a long time to recover, in all manner of ways. There are glimmers of a �new normal� and an array of new business opportunities have emerged as people learn to adapt to new ways of living. Here's a few tips on starting a new business in 2021.

We have looked at key advantages of working remotely, and how it can benefit businesses and staff. Here are our top 5 for employees and top 5 for employers.

Microsoft Teams has been instrumental in the way we have communicated with others over the last 2 years, with businesses across the UK utilising the platform to stay in contact with customers, colleagues and suppliers. There has now been a fantastic new development in how Microsoft Teams can be utilised as a fully-functional telephone system for your business.

In the ever-changing business environment, transferring customer calls quickly and efficiently to all members of staff is essential for increased sales and customer satisfaction. It is vital to understand the perks of providing a seamless mid-call transfer process for businesses. Read about the benefits of transferring customer calls quickly.

An insightful Forbes article featuring Salesforce CEO Clara Shih discusses the remarkable impact AI co-pilots are making in customer service and sales. One of our clients has already experienced a 30% reduction in call volume by leveraging AI automation to handle repetitive customer inquiries. This has allowed their staff to redirect their focus towards revenue-generating tasks.

Telecoms World are happy to announce that we have now officially joined the G-Cloud 12 framework, enabling us to continue to provide cloud-based services to business across the UK.