Phone System with Live Chat
Automated live chat gets the conversation started
- Increased customer satisfaction with instant engagement
- A quick and convenient way to get questions answered
- Higher conversion rates by addressing concerns in real-time
- Customer support can handle multiple chat sessions at once
- For an instant quotation, contact us on 0800 043 4383
Get the conversation started with intelligent live chat
Live chat is a customer support tool that allows businesses to communicate with customers in real-time through a chat interface.
Live chat typically involves a chat box on your website or mobile app where customers ask questions and receive immediate responses from a support representative. It provides businesses with an opportunity to engage with customers in a more personal and immediate way, increasing satisfaction and driving conversions.
Live Chat Key Features
Why businesses choose our intelligent live chat solutions
Capture leads and resolve queries the moment visitors land on your website with real-time chat.
Agents manage several simultaneous conversations, dramatically increasing team capacity without extra headcount.
Pre-configured bots handle routine enquiries around the clock, freeing your team for complex customer needs.
Escalate any chat to a voice call instantly, giving customers their preferred method of contact.
Address buying concerns in real-time to reduce abandonment and convert more website visitors into customers.
Connect live chat with your business phone system
Live chat integration with a phone system can improve the customer experience by offering a seamless and convenient way for customers to communicate.
Live chat can be set up with a phone system using API credentials or via a third-party integration. Businesses can customise the chat settings to route requests to the appropriate agents or departments based on the customer's enquiry. You can also set up automated responses and canned messages to help agents respond more quickly.
It also provides businesses with valuable insights into customer behaviour and preferences by tracking customer interactions across channels.
How automated live chat works
Automated live chat saves time and resources by automating routine customer enquiries and providing quick, efficient service.
The customer initiates a chat through a window on your website, mobile app, or messaging platform. The chatbot or virtual assistant greets the customer and asks for the reason for their enquiry — this initial interaction is pre-scripted to ensure consistency.
Where the enquiry exceeds the chatbot's capability, the conversation is seamlessly transferred to a live agent with full context preserved, ensuring a smooth customer experience.
Enhance productivity with multi-session live chat
Allowing agents to handle multiple enquiries simultaneously dramatically increases your team's capacity without additional headcount.
Unlike telephone calls which are one-to-one, live chat agents can manage multiple concurrent conversations, reducing wait times and operating costs. Combined with your phone system, live chat gives customers the flexibility to choose how they contact you — driving higher satisfaction and more efficient resolution.
FAQs
Live chat is a customer support tool that allows businesses to communicate with their customers in real-time through a chat interface. Live chat typically involves a chat box that appears on a business website allowing visitors to ask questions and get instant responses.
Live chat can be set up with a phone system using API credentials or connecting it via a third-party integration. Businesses can customise the live chat settings to route chat requests to the appropriate agents and departments.
Automated live chat can save time and resources for companies by automating routine customer inquiries and providing customers with quick and efficient service. The customer initiates a chat with your business and a chatbot handles the initial interaction.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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