Phone System with CRM Integration
Connect your communications with your CRM platform
- Simple and effective CRM integrations
- Pre-configured connections and APIs available
- Click to call and screen popping as standard
- APIs to custom CRM integration *now available*
- For an instant quotation, contact us on 0800 043 4383
Connect your clients with your business phone system
Improve customer service levels and empower staff by connecting your business phone system with the records in your CRM platform.
Our team has connected with over 100 leading customer retention management systems to support business growth and unite your communication methods. In addition, if you have a bespoke CRM, our API can connect your phone system to enhance your workflow.
CRM Integration Key Features
See why more customers choose Telecoms World
Founded in 2002 we are extremely proud to support UK businesses with cost-effective and easy-to-manage hosted voice and data solutions. Over two decades of experience means we've seen every telecommunications challenge and developed best-practice solutions. Our longevity demonstrates reliability and customer satisfaction - businesses trust us with their communications because we consistently deliver quality service year after year.
Client feedback is key to the growth of our product portfolio and sales to customer service processes. Our aim is to make telecoms simple and fuss-free! Consistently rated 5 stars on Trustpilot, we maintain excellence through responsive support, clear communication, and genuine care for customer success. Every interaction is an opportunity to exceed expectations and demonstrate why businesses choose and stay with Telecoms World.
Our operations team review and test a wide range of award-winning networks and services to ensure that you receive the gold standard at all times. We partner exclusively with industry-leading providers recognized for innovation, reliability, and performance. These partnerships allow us to offer enterprise-grade solutions at competitive prices, backed by multiple layers of support and guaranteed service levels.
Our specialists are on-hand to support with sales enquiries, support queries, and discuss any telecoms challenges experienced at your business. UK-based team means no language barriers, understanding of local business needs, and support during your business hours. Dedicated account managers provide personalized service, proactive monitoring, and strategic guidance to optimize your telecommunications investment.
We work with 18,500 businesses across the UK. From sole traders to global organisations with a wide range of workers in an office and working remotely. Time and money are the most important factors when running a business. We ensure that the rates are extremely competitive and entirely fuss-free, allowing you to focus on your core business while we handle your telecommunications needs.
Time and money are the most important factors when running a business. We ensure that the rates are extremely competitive and our team save you time with hassle-free management.
Past Case Study of the HubSpot Integration
Integrating a CRM
Connecting the HubSpot embedded integration to your telephony environment is hugely important for improving customer satisfaction and working more efficiently.
With integration tool Bubble, during an incoming or outgoing phone call, you no longer have to look for customer details manually — they appear directly in a HubSpot pop-up notification. From there you can immediately open a customer card, create a new deal, link an existing one, add a note, create a task, or schedule a meeting.
Embedded pop-up notification
Bubble has a number of unique features. This integration ensures that you immediately get all relevant customer data on a phone call. From the overview that appears — which can also be fully customised by user, department or company — you can immediately perform the desired action. When transferring a call to a colleague, the customer information moves with it. By default, the pop-up notification in HubSpot is visible from the moment your softphone, desk phone or other device rings until the call ends.
Functionalities
In addition to the pop-up notification capabilities, Bubble is equipped with many more functionalities.
If you also use other applications, you can show the CRM information or buttons from those applications in the HubSpot integration. Below are some of the most important functions:
- Bubble is a HubSpot calling provider — allowing you to use the official calling icons within HubSpot.
- With Call Control, you control your desk phone, softphone or other device directly from HubSpot (provided your telephony platform supports it).
- Easily search CRM contact data in the Search bar and perform the desired action — call, WhatsApp, Teams chat, email, and more.
- The Call Waiting function lets you easily switch between pop-up notifications of incoming phone calls.
- If several relations are known under one number, browse through the results with the Multi result function.
- The Call History function shows all contact moments with a phone number over the last 90 days — so you can immediately see which colleague had last contact.
- At the end of every call, a Call Log is pushed to the CRM so that every call is logged under the relation card.
- Make a call note immediately with the Call Note function — logged together with the Call Log and visible to all colleagues in Call History.
- Determine Theme Modes yourself by setting colours to day or dark mode.
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Connect your clients with your business phone system
We help businesses work smarter by integrating their phone systems directly with their CRM.
This means no more switching between systems, no more manual data entry, and no more missed opportunities. Your team gets instant access to customer information during every call — improving response times, personalising conversations, and closing deals faster.
FAQs
Many businesses miss valuable business information when it comes to phone calls. The ability to click on a client record, with a call log captured, or screen-pop a client’s records when they call your business is a game changer for productivity and customer service.
With the CRM and phone system integrated, any calls made or received are tagged with the unique ID — in this case, a client’s telephone number. As soon as the number is recognised against a client record, the CRM screen-pops the relevant information to the agent.
Click-to-call and screen popping are the most common integration features. Click-to-call allows the CRM user to access a client’s records and click on their telephone number without needing to dial the number manually.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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