Support Services
System updates for Telecoms World
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Openreach and BT Worker Strike Action
11:59 17/08/2022
Following the news that Openreach and BT workers have served notice to strike over pay, we anticipate that businesses could experience lead times for installs and some delays to repairs.
Strike action will occur on Tuesday 30th August 2022 and 31st August 2022. During any industrial action, Openreach will prioritise repairs over the provision of new orders. Therefore it is likely there will be a backlog in activations resulting in longer lead times.
Openreach is a key supplier to the services we provide, and we are liaising closely with them to ensure we are kept informed of any key developments and their plans to mitigate the impact of the industrial action.
Our team continues to be on hand to support you and your business. If you do have any further questions, please do not hesitate to get in touch with your account manager.
Voicemail to Email issue
16:30 16/08/2022
We are currently aware there is a fault with Voicemail to email; this has been raised with the network, who are investigating as a priority. As soon as we have any further details, we will update you.
Update 11.36 17/08/2022
We can confirm the Voicemail to Email issue has now been resolved. The situation is being actively monitored. The Voicemails from the 15/08/2022 should now be in your inbox; thank you for your patience on this issue.
Openreach and BT Worker Strike Action
14:58 27/07/22
Following the news that Openreach and BT workers have served notice to strike over pay, we anticipate that businesses could experience lead times for installs and some delays to repairs.
Strike action is due to take place on 29th July and 1st August. During any industrial action, Openreach will prioritise repairs over the provision of new orders and therefore it is likely there will be a backlog in activations resulting in longer lead times.
Our team continues to be on hand to support you and your business.
Openreach is a key supplier to the services we provide and we are liaising closely with them to ensure we are kept informed of any key developments and their plans to mitigate the impact of the industrial action.
Hosted and SIP - Call issue
12:29 22/07/22
We are currently aware of an issue affecting incoming and outgoing calls for Hosted and SIP services, this has been raised with Network who are investigating as a priority. As soon as we have any further details, we will update you.
--- Update 15:36 22/05/22 --- We are seeing reports that the issues experienced today with hosted voice and SIP are now resolved. The situation is being actively monitored and as soon as we have an official supplier update we will advise accordingly. Thank you for your patience on this issue.
Number Manager and Call Statistics - Server updates 14:00 to 16:00 18/01/2022
ASSIGNED - 10:35 18/01/22
Between 14:00 and 16:00 the access to Number Management will not be available to view or make changes, during this time updates to our internal servers will be taking place. If you require any amendments to call routing, please email our team on customerservices@telecomsworld.com We will send a further update once the update is complete.
Incident impacting BT exchanges in the Midlands and South West
UPDATE - 12:30 15/11/21
Loss of voice services covering multiple regions with point codes linking the network currently down. This can impact calls out to mobiles. Further updates will be provided by BT exchange engineers.
09:30 15/11/21
There is currently a high priority incident impacting lines in the Midlands and South West. A number of BT exchanges are impacted and are being investigated. We will let you know as soon as we have any updates.
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Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG