Call Centre Control

Turn Your Call Centres Into True Contact Centres

Call centres are a valuable way for companies to provide a platform for their customers to contact them. Typically, a call centre can handle a considerable volume of calls at the same time, screen calls, and forward them to someone qualified to handle them.

The traditional set-up might be a group of staff in one office answering calls during office hours, but there are so many more functions that can make a call centre truly beneficial to a business.

If you have multiple staff required to answer business calls, do you have the ability to connect them wherever they are – at the office, out on-site or home-based? Imagine a call centre online where agents can simply log-in and take calls anywhere!

Flexible Control of Multi-Site Agents & Remote Workers

Whether you have desk-based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, Telecoms World Hosted Contact Centre offers everything expected of a leading-edge platform.

By merging email, webchat and customer callbacks with intelligent call routing, you can create a hosted contact centre at minimum expense.

As the system is cloud-based, it allows agents to be active from any location, which is ideal for a business dealing with multiple locations and businesses in rapid growth or with changing infrastructures.

Other products that can also be incorporated into your Contact Centre solution include:

• Interactive Voice Response (IVR)
• Inbound Automated Call Distribution (ACD)
• Predictive Dialling
• Payment Gateways
• PCI Compliant Call Recording
• Comprehensive Call Centre Reporting

Features

• Online management
• Wallboard call statistics
• Manage inbound calls 24/7
• Seamless employee integration

Benefits

• Easy agent control
• Increase productivity and profitability
• Greater call control at an affordable price
• Improve collaboration between departments