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Our UK based sales and support teams operate between 8am and 5:30pm Monday to Friday

Call Answering Service

We can answer your calls when you are busy or away

Personalised and professional call answering 24/7
Calls answered whilst your line is busy or you are away
Call answered, notes taken and sent to you instantly
Call transfers, order taking, appointment booking & more...
Fully bespoke service with calls answered with your script
Award-winning telephone answering from £19.99
CHOOSE HOW AND WHEN YOUR BUSINESS CALLS ARE ANSWERED

Enter your business details and a member of our team will respond (8:00 to 17:30)

Speak to Telecoms Expert, Aaron Main
"Running a business can often mean you are on the move, away from a phone or on a job task unable to answer the phone. We provide a solution to ensure that calls are handled by an expert team, ensuring that callers are handled with care."
Aaron Main . Senior Account Manager

Customised call answering service designed to suit the requirements of your business.

Select a package with skilled call handlers available to capture calls around the clock, every day of the year

Special Offer - Recommended
BUSINESS CALL ANSWERING
£29.99 Per
Month
£20.00 SETUP FEE
£1.65 PER MINUTE
UK BASED CALL HANDLERS
3 RINGS AVERAGE RING TIME TO ANSWER
24/7 CALL ANSWERING
BESPOKE SCRIPT TAILORED TO YOUR BUSINESS
MESSAGE TAKING CLEARLY RELAYED BACK TO YOU
CALL TRANSFERS WITHOUT FURTHER CHARGE
Special Offer - Recommended
BUSINESS GROW CALL ANSWERING
£34.99 Per
Month
£20.00 SETUP FEE
£1.45 PER MINUTE
UK BASED CALL HANDLERS
3 RINGS AVERAGE RING TIME TO ANSWER
24/7 CALL ANSWERING
BESPOKE SCRIPT TAILORED TO YOUR BUSINESS
MESSAGE TAKING CLEARLY RELAYED BACK TO YOU
CALL TRANSFERS WITHOUT FURTHER CHARGE

Special Offer - Recommended
BUSINESS PRO CALL ANSWERING
£49.99 Per
Month
£20.00 SETUP FEE
£1.25 PER MINUTE
UK BASED CALL HANDLERS
3 RINGS AVERAGE RING TIME TO ANSWER
24/7 CALL ANSWERING
BESPOKE SCRIPT TAILORED TO YOUR BUSINESS
MESSAGE TAKING CLEARLY RELAYED BACK TO YOU
CALL TRANSFERS WITHOUT FURTHER CHARGE

The key benefits of our professional call answering service

Enhanced Professionalism
Enhanced Professionalism

Our call answering service adds a professional touch to your business, creating a positive first impression for callers and clients at all times

24/7 Availability
24/7 Availability

Ensure round-the-clock accessibility for clients, even beyond regular business hours, enhancing caller customer satisfaction

Improved Customer Service
Improved Customer Service

Skilled call handlers provide efficient and courteous assistance, enhancing overall customer service, brand perception and loyalty

Time and Resource Savings
Time and Resource Savings

Outsourcing call handling allows your team to focus on core tasks, boosting productivity and saving valuable time and staff resource

Instant Scalability
Instant Scalability

Easily scale your call answering service to accommodate fluctuations in call volume, ensuring flexibility as your business staff level grows

Cost-Effectiveness
Cost-Effectiveness

Eliminate the need for a full-time, in-house receptionist, reducing labor costs while still maintaining professional call management

Message Management
Message Management

Efficient message-taking and forwarding services ensure you receive important information promptly, facilitating timely responses

Business Continuity
Business Continuity

Reduce the impact of unexpected events or emergencies by maintaining uninterrupted communication with clients and staff

Telecoms World

Are you missing client calls and losing £££?

Take advantage of our call answering service with experts handling your business calls at all times

A live agent answering your business calls involves a human operator who is responsible for responding to incoming phone calls on behalf of your company. Our agents play a crucial role in providing sales enquiry, support, customer service requests ensuring an overall positive customer experience. Personalised Script The live agent answers the call with a professional greeting, identifies themselves, and provides the company name.

Seamless Solutions, Every Call Handled with Care

With a commitment to excellence, our agents ensure each call is handled with the utmost care, employing effective communication and problem-solving skills. Whether addressing inquiries, managing appointments, or offering support, our call-handlers deliver a seamless and positive experience for your clients, reflecting the hallmark of our service quality.

SPEAK WITH OUR EXPERT >

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - Castore
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Halfords
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - Maldon Salt
15,048
Accounts
Happy Customers
760,289
Live Services
To UK Business
5
Star Rating
Independent Reviews
20+
Years Trading
2002 - 2023

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

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We are part of the Ariba Network

Client Reviews

We appreciate customer feedback, please click the link above to leave a review on Trustpilot.

CHOOSE HOW AND WHEN YOUR BUSINESS CALLS ARE ANSWERED

Enter your business details and a member of our team will respond (8:00 to 17:30)