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Call Routing

Manage where and when calls are answered

Route calls to any landline or mobile phone
Divert calls by time of day, when busy and no answer
Capture out of hours calls using voicemail to email
Access call routing at any time using a web enabled device
Never miss another important business phone call
Manage inbound business calls for just £9.99 per month
ACTIVATE INSTANT CALL ROUTING TO MY BUSINESS NUMBER

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Which type of business number will you require?
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If you are transferring an existing number, confirm the current provider

What is Call Routing?

Call Routing enables you to capture all of your business calls from anywhere, on any device, 24/7. Control where calls to your business phone number are diverted to, based on the time of day and to multiple mobiles or landline phones. Also control the number of rings before stepping to the 2nd or 3rd target. Never miss a business call!

Why Should I have Call Routing?

Have you thought about a contingency if you ever need to divert business calls at any point? By investing in a Business Inbound Number, you can set up a Call Routing plan and save time, money and credibility in the future, should anything unforeseen happen. This is also a great service to use during holiday periods.

How do I set up Call Routing?

Using our online control panel, you have complete control over your Call Routing to be customised to best suit you, your business and how you want your customers to be handled. We have developed an intelligent Call Routing service that enables you to capture all of your calls from anywhere, on any device, 24/7.

Call Routing
"Our exclusive Call Routing Solutions offer great benefits to your business including the ability to divert calls by time of day or during busy periods. This helps you to capture every inbound business call effortlessly."
Speak with our UK based team to learn how Call Routing can help your business

Capture incoming business calls anywhere, at anytime

Calls made to your business number can be diverted to your target number (landline or mobile number) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated; meaning that calls are always captured.

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In Hours Call Routing

Simply open our Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to divert to any UK landline number (01/02) or UK mobile (07). At the click of a button your call forwarding changes are saved and active.

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Out of Hours Call Routing

Calls that are received outside of business working hours can also be captured by phone or voicemail. Ensure that you can identify business calls when answering outside of business hours from a mobile or home phone; using the [Call Whisper](/call-whisper) or Dialled Number Presentation upgrades.

Telecoms World

The Benefits of Using Call Routing

Schedule times and dates for specific hold music
Manage Calls At All Times

Set your business number to mirror your business open and closed hours. Call forwarding means you never miss a call again

Call Divert From Any Device

Be proactive with Call Routing and log online 24/7 to manage your business numbers and divert calls. Make changes from any PC, Tablet or Smartphone

Simple To Operate

No telecoms or IT expertise is needed to set up call forwarding and manage your business numbers. We offer a simple and intuitive, online interface

Perfect Start-up Package
Great For Any Business

From the one-man business in a single city to UK wide organisations. Our Call Routing solution gives instant call forwarding functionality

Transfer Calls To Any Landline Or Mobile
Forward Calls To Landline / Mobile

Call Routing allows instant changes to divert calls to any UK landline or mobile phone, giving you every opportunity to capture all incoming calls

Emergency Back-Up Number For Calls
Great For Disaster Recovery

Our Call Routing feature is hosted in the cloud, meaning that any line failures can be avoided with calls diverted to a backup number

Call Routing - Call Management online control
Single Interface to Manage Business Calls

A Guide to Call Routing

The Call Routing online call management solution provides the user with the tools to control where and when business calls are answered. Within the easy-to-use interface, a few simple changes can define which landline or mobile calls are diverted to. In addition, the interface offers time-of-day control, this allows the user to define where calls are delivered each day of the week and morning, midday, afternoon and evening

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
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Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Recent accolades

We are award winners - Comms National Awards

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We are a Crown Commercial Service Supplier

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We have over 1000 5 star reviews on Trustpilot

ACTIVATE INSTANT CALL ROUTING TO MY BUSINESS NUMBER