Call Routing
Control where your calls go and when. Route calls to any landline or mobile phone number. Route calls by time of day, when busy and no answer.
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What is Call Routing?
Call Routing enables you to capture all of your business calls from anywhere, on any device, 24/7. Control where calls to your business phone number are diverted to, based on the time of day and to multiple mobiles or landline phones. Also control the number of rings before stepping to the 2nd or 3rd target. Never miss a business call!
Why Should I have Call Routing?
Have you thought about a contingency if you ever need to divert business calls at any point? By investing in a Business Inbound Number, you can set up a Call Routing plan and save time, money and credibility in the future, should anything unforeseen happen. This is also a great service to use during holiday periods.
How do I set up Call Routing?
Using our online control panel, you have complete control over your Call Routing to be customised to best suit you, your business and how you want your customers to be handled. We have developed an intelligent Call Routing service that enables you to capture all of your calls from anywhere, on any device, 24/7.
Capture incoming business calls anywhere, at anytime
Calls made to your business number can be diverted to your target number (landline or mobile number) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated; meaning that calls are always captured.
In Hours Call Routing
Simply open our Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to divert to any UK landline number (01/02) or UK mobile (07). At the click of a button your call forwarding changes are saved and active.
Out of Hours Call Routing
Calls that are received outside of business working hours can also be captured by phone or voicemail. Ensure that you can identify business calls when answering outside of business hours from a mobile or home phone; using the [Call Whisper](/call-whisper) or Dialled Number Presentation upgrades.
The Benefits of Using Call Routing
Set your business number to mirror your business open and closed hours. Call forwarding means you never miss a call again
Be proactive with Call Routing and log online 24/7 to manage your business numbers and divert calls. Make changes from any PC, Tablet or Smartphone
No telecoms or IT expertise is needed to set up call forwarding and manage your business numbers. We offer a simple and intuitive, online interface
From the one-man business in a single city to UK wide organisations. Our Call Routing solution gives instant call forwarding functionality
Call Routing allows instant changes to divert calls to any UK landline or mobile phone, giving you every opportunity to capture all incoming calls
Our Call Routing feature is hosted in the cloud, meaning that any line failures can be avoided with calls diverted to a backup number
Call Routing. Questions and Answers
Configure your business opening hours (for example. 9 am – 5 pm), if calls are made outside of working hours, voicemail to email is activated instantly. This means any voicemail messages are saved as MP3 audio files and automatically sent to you in an email.
You can log online 24/7 to manage your business number and divert calls. So, you can completely relax and enjoy your holiday, knowing that you’re in control with the ability to manage your business number/s from any PC, tablet or smartphone.
Capture incoming business calls on multiple mobiles. This can be completed in your online account under "number management" where you can specify the time of day for forwarding incoming calls and which number/s you want to deliver them. Then as soon as callers dial your business landline number, it will ring on your mobile. If you cannot answer the call, you can either divert to another number or send the call to voicemail, which is then emailed to you.
Divert your business number to any UK landline or mobile phone number, for example, to a colleague to another office for them to capture your calls. You can set up further divert numbers, just in case the first divert number is engaged.
Configure your business opening hours (for example. 9 am – 5 pm), if calls are made outside of working hours, voicemail to email is activated instantly. This means any voicemail messages are saved as MP3 audio files and automatically sent to you in an email.
You can log-in online 24/7 to manage your business number and for forwarding calls. So, you can completely relax and enjoy your holiday, knowing that you’re in control with the ability to manage your business number/s from any PC, tablet or smartphone.
Have you thought about a contingency plan should you need to divert calls at any point? By investing in a cloud-based telecoms solution, you can set up a Call Routing plan and save time, money and credibility in the future should anything unforeseen happen. This is also a great service to use during holiday periods.
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG