Home Mobiles Contact Us
We have over 1000 5 star reviews on Trustpilot

Call Analytics

Measure and improve your calls with real-time data

Access graphs, charts and reports from a single portal
Review incoming business calls at a glance
Compare multiple numbers for marketing and sales
Filter call data and export data quickly and easily
Analyse and identify why calls are missed or engaged
Instant real-time call data from £14.99 per month
IMPROVE CALL HANDLING WITH REAL-TIME CALL ANALYTICS

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)

What are Call Analytics?

Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.

How could I use Business Call Analytics?

With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.

Why Should I have Call Analytics?

Call Analytics supply quantifiable data on your numbers through an easy-to-use, online dashboard. Research has suggested that by giving employees access to their information and control of their own data can significantly improve morale; which equals the highest level of productivity in the workplace. Gather information quickly and never miss an opportunity!

Call Analytics
"Our Call Analytics solution is designed to give your business complete insight to answered, missed calls and abandoned calls. This is the fastest way to improve call handling, manage marketing spend and increase your brand exposure."
Speak with our UK based team to learn how Call Analytics can help your business
Business Call Analytics software

The quick and easy way to view and export business call data

Our business Call Analytics software is used to enhance call handling and improve sales/customer service experience. There are wide range of reports, graphs and charts that offer complete visibility of calls and call outcome.

A snapshot of the Call Analytics online interface

Call Analytics - The Daily Report highlights a summary of the calls made on each day
Call Analytics - The target summary report highlights all of the calls made and the target they called
Call Analytics - Target Summary Report highlights the receiving numbers and audio files played within the selected time range

Use multiple local numbers to measure marketing response

Our team assist businesses with their marketing campaigns using multiple local numbers and our Call Analytics solution. Up to 520 number ranges can be used for local towns and cities across the UK, these are assigned to advertising media including local press, billboards, flyers, radio and TV to measure response.

The numbers are added to the Call Analytics software to monitor and identify the locations and telephone response rate. Using the insight to incoming calls, the campaigns are refined to meet client demand. This includes increasing spend in the areas that attract the most calls (which equal sales) and changing tact with the media or brand message.

Call Analytics offers a detailed call data summary, number comparison and a detailed 'heat map' using Google Maps which helps the user to see the type of caller, their location and the duration of the call to see if the caller engaged in the service or offer.

Telecoms World

The key benefits of using Call Analytics solution

Dynamic Graphs And Charts

View your incoming calls in an easy to digest format. Our graphs and charts are perfect for quick glance or to present data on marketing campaigns

Real-Time Call Reporting

Our Call Analytics gathers call information in real-time, allowing you to react to high call volumes or missed calls in an instant

Quick Data Downloads

Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your call information and marketing campaigns

Increase Sales And Enhance Call Handling
Easily Measure And Improve

Search by date, time and number within a range of reports. Use the data to review marketing campaigns and boost your business processes

Smart Data From The Cloud

Call Analytics is a hosted solution and stored securely in the cloud, which allows you to log in and view calls from any device at anytime

Target Level Call Routing
Valuable Business Insight

Use our Call Analytics to spot trends and gain insight into marketing campaigns, from a single promotion to a UK wide campaign

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
18,500
Accounts
Happy Customers
38,400+
Live Numbers
Across the UK
5
Star Rating
On Trustpilot
24 / 7
Support
Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

IMPROVE CALL HANDLING WITH REAL-TIME CALL ANALYTICS