Call Analytics - Real-Time Business Data
We capture data from your incoming business calls to help you analyse and grow your business
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What is Call Analytics?
Our latest online Call Analytics platform gives you complete insight to your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
How do I use Business Call Analytics?
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Why Should I have Call Analytics?
Call Analytics supply quantifiable data on your numbers through an easy-to-use, online dashboard. Research has suggested that by giving employees access to their information and control of their own data can significantly improve morale; which equals the highest level of productivity in the workplace. Gather information quickly and never miss an opportunity!
The quick and easy way to view and export business call data
Our business Call Analytics software is used to enhance call handling and improve sales/customer service experience. There are wide range of reports, graphs and charts that offer complete visibility of calls and call outcome.
Proud to work with leading UK businesses
Use multiple local numbers to measure marketing response
Our team assist businesses with their marketing campaigns using multiple local numbers and our Call Analytics solution. Up to 520 number ranges can be used for local towns and cities across the UK, these are assigned to advertising media including local press, billboards, flyers, radio and TV to measure response.
The numbers are added to the Call Analytics software to monitor and identify the locations and telephone response rate. Using the insight to incoming calls, the campaigns are refined to meet client demand. This includes increasing spend in the areas that attract the most calls (which equal sales) and changing tact with the media or brand message.
Call Analytics offers a detailed call data summary, number comparison and a detailed 'heat map' using Google Maps which helps the user to see the type of caller, their location and the duration of the call to see if the caller engaged in the service or offer.
The key benefits of using Call Analytics solution
View your incoming calls in an easy to digest format. Our graphs and charts are perfect for quick glance or to present data on marketing campaigns
Our Call Analytics gathers call information in real-time, allowing you to react to high call volumes or missed calls in an instant
Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your call information and marketing campaigns
Search by date, time and number within a range of reports. Use the data to review marketing campaigns and boost your business processes
Call Analytics is a hosted solution and stored securely in the cloud, which allows you to log in and view calls from any device at anytime
Use our Call Analytics to spot trends and gain insight into marketing campaigns, from a single promotion to a UK wide campaign
Call Analytics. Questions and Answers
Do you measure the success of your marketing campaigns and know what calls came from those campaigns? Have you gained a return on investment? There’s no point throwing money on marketing and are then not able to review if it was worth that money. Analysing the details of your telecommunication activities allows you to gain valuable market insight.
Call Analytics supply quantifiable data on your business phone numbers through an easy-to-use interface, readily accessible online to pull information quickly and never miss an opportunity.
Understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once.
Call Analytics is best used to track and report marketing campaigns and inbound calls to view how effectively you are bringing in new business. If you are interested in monitoring ROI and staff performance, our Hosted Contact Centre solution may benefit you.
Yes. Call Analytics is a hosted solution and stored securely in the cloud, which allows you to log in and view calls from any device at any time.
Yes. All the reports found in our Call Analytics software are available for download and exporting. From call outcome, total calls, and peak times, to location, longest call and more.
Yes. You can filter your report to focus on each individual element you require. This enables you to mix and match and bulk reports together to suit your business requirements.
Yes. Call Analytics can be viewed and filtered by day, week, month, or year, allowing you to manage and view comparison reports for business growth.
Yes. Our Call Analytics solution was created to do just that! Monitor and report on marketing numbers from various marketing campaigns to learn which has been the most effective
Telecoms World offers bespoke packages to which we can integrate with your internal CRM with our Call Analytics solution to help identify conversion rates. Contact our team of experts on Freephone 0800 043 0800 for more information.
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG