Call Analytics
Measure and improve your calls with real-time data
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What are Call Analytics?
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
How could I use Business Call Analytics?
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Why Should I have Call Analytics?
Call Analytics supply quantifiable data on your numbers through an easy-to-use, online dashboard. Research has suggested that by giving employees access to their information and control of their own data can significantly improve morale; which equals the highest level of productivity in the workplace. Gather information quickly and never miss an opportunity!
The quick and easy way to view and export business call data
Our business Call Analytics software is used to enhance call handling and improve sales/customer service experience. There are wide range of reports, graphs and charts that offer complete visibility of calls and call outcome.
A snapshot of the Call Analytics online interface
Use multiple local numbers to measure marketing response
Our team assist businesses with their marketing campaigns using multiple local numbers and our Call Analytics solution. Up to 520 number ranges can be used for local towns and cities across the UK, these are assigned to advertising media including local press, billboards, flyers, radio and TV to measure response.
The numbers are added to the Call Analytics software to monitor and identify the locations and telephone response rate. Using the insight to incoming calls, the campaigns are refined to meet client demand. This includes increasing spend in the areas that attract the most calls (which equal sales) and changing tact with the media or brand message.
Call Analytics offers a detailed call data summary, number comparison and a detailed 'heat map' using Google Maps which helps the user to see the type of caller, their location and the duration of the call to see if the caller engaged in the service or offer.
The key benefits of using Call Analytics solution
View your incoming calls in an easy to digest format. Our graphs and charts are perfect for quick glance or to present data on marketing campaigns
Our Call Analytics gathers call information in real-time, allowing you to react to high call volumes or missed calls in an instant
Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your call information and marketing campaigns
Search by date, time and number within a range of reports. Use the data to review marketing campaigns and boost your business processes
Call Analytics data is stored for 12 months to help you analyse calls and measure marketing results over the year
Use our Call Analytics to spot trends and gain insight into marketing campaigns, from a single promotion to a UK wide campaign
A Guide to Call Analytics
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Proud to work with leading UK businesses
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG