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One Vision Housing

A not-for-profit organisation providing Social Housing across Sefton, Liverpool, Wirral, Cheshire and West Lancashire

One Vision Housing
Case Study

One Vision Housing (OVH) is a Registered Provider of Social Housing formed in October 2006, with approximately 13,000 homes across Sefton, Liverpool, Wirral, and more recently Cheshire and West Lancashire. They are fully committed to Equality, Diversity and Inclusion; aiming to make all of their services accessible to all. OVH offer a range of rental options, to make their homes accessible to as many people as possible. As a not-for-profit organisation, the rent paid is reinvested in local communities, to provide quality services and to build new homes for those in need.

The Challenge

One Vision Housing rely on many of their tenants paying their rent by phone but were finding more and more falling in to arrears. They had a payment line set-up with an 0845 number which tenants complained about as being too expensive to call and not possible to use with any mobile call plans. The increasing rent arrears were hindering OVH in funding other projects and services in the community.

Telecoms World Solution

Telecoms World implemented an 03 number to replace the existing 0845 number that One Vision Housing were using. An 03 number allows tenants to use the number within any call plans as well as much cheaper to call if outside of any plans.


One Vision Housing immediately noticed a difference in call volumes to their new 03 number. More tenants than ever before are calling the payment line to pay their rent on time which has saved OVH a considerable amount of money. This has allowed OVH to spend the funds more productively on projects and services to support their tenants and the local community in different ways.

Customer Requirements
  • Encourage more tenants to call
  • Needed to save money

Solution Components

  • Local 03 number
  • Online call management

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG

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