Call Analytics
Measure and improve your calls with real-time data
- Access graphs, charts and reports from a single portal
- Review incoming business calls at a glance
- Compare multiple numbers for marketing and sales
- Filter call data and export data quickly and easily
- Analyse and identify why calls are missed or engaged
Our business Call Analytics software is used to enhance call handling
Improve sales/customer service experience.
There are a wide range of reports, graphs and charts that offer complete visibility of calls and call outcomes. Access dynamic visualizations from a single portal to quickly understand call patterns, peak times, and customer engagement across all your business numbers.
Track Every Call in Detail
View daily call reports with outcomes, durations, and response times.
Spot Trends at a Glance
Interactive line charts simplify monitoring call patterns and comparing numbers.
View Area Heatmaps
Heatmaps illustrate call volumes by area, showcasing activity levels.
The key benefits of using Call Analytics solution
See why more customers choose Telecoms World
View your incoming calls in an easy to digest format. Our graphs and charts are perfect for a quick glance or to present data on marketing campaigns. Visualize call patterns, peak times, and trends over days, weeks, or months to make informed business decisions and optimize your communication strategy.
Our Call Analytics gathers call information in real-time, allowing you to react to high call volumes or missed calls in an instant. Monitor answered calls, abandoned calls, and missed opportunities as they happen. Make quick staffing decisions and routing adjustments based on live data to ensure every customer call is handled professionally.
Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your call information and marketing campaigns. Download detailed reports for analysis, share with stakeholders, or integrate with other business intelligence tools to gain deeper insights into your telecommunications performance.
Search by date, time and number within a range of reports. Use the data to review marketing campaigns and boost your business processes. Identify which campaigns generate the most calls, track conversion rates, and refine your advertising spend based on quantifiable telecommunications data rather than guesswork.
Call Analytics data is stored for 12 months to help you analyze calls and measure marketing results over the year. Compare seasonal trends, track year-over-year growth, and maintain historical records for compliance or business review purposes. All data is securely stored and accessible whenever you need it.
Use Multiple Local Numbers to Measure Marketing Response
Our team assist businesses with their marketing campaigns using multiple local numbers and our Call Analytics solution.
Up to 520 number ranges can be used for local towns and cities across the UK, assigned to advertising media including local press, billboards, flyers, radio and TV to measure response. The numbers are added to the Call Analytics software to monitor and identify the locations and telephone response rate. Using the insight to incoming calls, campaigns are refined to meet client demand - increasing spend in areas that attract the most calls (which equal sales) and changing tact with the media or brand message.
Call Analytics offers a detailed call data summary, number comparison and a detailed 'heat map' using Google Maps which helps the user to see the type of caller, their location and the duration of the call to see if the caller engaged in the service or offer.
FAQs
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics supply quantifiable data on your numbers through an easy-to-use, online dashboard. Research has suggested that by giving employees access to their information and control of their own data can significantly improve morale; which equals the highest level of productivity in the workplace. Gather information quickly and never miss an opportunity!
Simply log on through My Account to start reviewing your data and learn how to improve call handling, manage marketing spend and increase your brand exposure.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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