Phone System with WhatsApp
Agents can interact with clients from one platform
- Connect with your customers in real-time
- Help customers to connect your business more easily
- Improve customer service and increase engagement
- Allow multiple staff to respond to chats or transfer questions
- For an instant quotation, contact us on 0800 043 4383
A powerful communication tool for businesses to connect with their customers
WhatsApp Business provides businesses with a dedicated profile that includes information such as the business address, contact details, and operating hours.
This helps customers to find and connect with the business more easily. Using the WhatsApp Business API we enable businesses to integrate WhatsApp into their phone systems, providing even more automation and customisation options. Manage all customer conversations from a unified platform where agents can respond to WhatsApp messages alongside voice calls and emails.
The key benefits of using WhatsApp with a phone system
See why more customers choose Telecoms World
Connect with your customers in real-time using WhatsApp integration with your phone system. Respond to messages instantly from the same interface where you handle voice calls and emails. Multiple agents can manage WhatsApp conversations simultaneously through a shared inbox, ensuring fast response times and eliminating the need for staff to juggle multiple devices or applications.
Help customers to connect with your business more easily by offering WhatsApp as a communication channel. With over 2 billion users worldwide, WhatsApp provides a familiar, convenient way for customers to reach you. Dedicated business profile includes your address, contact details, and operating hours, making it simple for customers to find and engage with your company through their preferred messaging platform.
Improve customer service and increase engagement by integrating WhatsApp with your phone system. Track conversation history, measure response times, and maintain context across all customer touchpoints. Customers appreciate the convenience of messaging over calling, leading to higher satisfaction scores and increased engagement rates, particularly with younger demographics who prefer text-based communication.
Allow multiple staff to respond to chats or transfer questions between departments seamlessly. WhatsApp Business API enables team collaboration through shared inboxes where any available agent can respond. Route messages to appropriate departments based on customer inquiry type, ensuring questions reach the right specialist. Transfer conversations between agents without losing context or customer information.
Agents can interact with clients from one unified platform that combines voice calls, WhatsApp messages, SMS, and email. Eliminate app switching and improve productivity by managing all customer communications from a single interface. Complete customer interaction history visible in one view, regardless of communication channel used, enabling personalized service and faster resolution times.
FAQs
WhatsApp is a mobile messaging application that allows users to send and receive text messages, voice messages, images, videos, documents, and location data over the internet. WhatsApp is available on both iOS and Android platforms, and it has over 2 billion active users worldwide using various features such as group chats, voice and video calling, status updates, and integration with other applications.
Using WhatsApp Business API, a business will choose a WhatsApp Business Solution Provider that provides access to the API and helps integrate WhatsApp with the business's phone system. The WhatsApp Business Solution Provider integrates the WhatsApp Business API with the cloud-based phone system. Connecting a phone system to WhatsApp allows businesses to use WhatsApp as a communication channel with their customers, alongside other channels such as phone, email, and chat.
Yes, multiple people can respond to WhatsApp for Business using the WhatsApp Business API. Multiple agents can respond to customer enquiries through a shared inbox. When a customer sends a message to a business's WhatsApp number, the message can be automatically routed to the most appropriate agent or department based on the customer's inquiry. If multiple agents are assigned to handle customer inquiries, they can access a shared inbox that displays all customer conversations, allowing them to respond to customer inquiries in real-time.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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