Music On Hold
Keep callers on hold engaged with various music tracks
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What is Music On Hold?
Music on Hold provides your business with engaging and entertaining music for your callers to listen to when placed in a queue or put on hold. Hold music is commonly used to bridge the gap of silence between the initial call recipient and the department that the caller is being transferred to.
Why do I need Music On Hold?
Providing your callers with music to listen to while they wait is a fantastic way to ensure that callers stay on the line while you connect or transfer their call to the correct department. Replacing the silence with entertaining music keeps customers engaged, reduces the number of frustrated hang-ups and can even result in increased sales conversions.
How does Music On Hold work?
It begins with a caller contacting your business via telephone. If your business is taking a large amount of calls, you may need the caller to be placed in a queue. Alternatively, callers may need to be transferred to another department and placed on hold. Instead of silence, the caller can listen to your choice of music to keep them entertained and on the telephone for longer, improving the caller experience.
Key Features of our Music On Hold solution
Setup quick and easy music compilations for any type of queue including sales enquiries, customer services, accounts, provisioning and marketing. Compilations can be setup for individual departments with various types of music tracks. Simply create a new compilation using our online portal, add in your music choices and re-order them to suit your requirements.
Stream your hold music and compilations directly to your VoIP Phone System by quickly and simply copying and pasting a URL link with real-time updates. Wildix is a 100% secure, web-based Unified Communications and Collaboration (UC&C) system provider using WebRTC technology. We are a Gold partner to Wildix, enabling us to provide the most secure telecom solutions for your business.
Music On Hold can be scheduled for various times and dates for increased brand exposure. Create music compilations for specific time periods including holidays such as Easter and Christmas. For example, your business could include festive music across December starting from 6th and ending before the new year to keep callers engaged in the Christmas spirit while they wait.
Select the style of music to suit every type of call queue relating to your business. From soft rock for sales transfers to classical for the accounts team. Our simple to use online portal provides a range of music styles and genres perfect for callers waiting in a queue. Choose from classical, soft rock, acoustic, jazz, country, indie and many more for your callers enjoyment while they wait.
The benefits of choosing our Music On Hold solution
From small to larger organisations, businesses of all sizes can benefit from Music On Hold.
Keep callers on the line by providing engaging hold music before the call connects to the correct department.
Remove the frustration and reduce the number of caller hang-ups while waiting to be connected.
Boost your sales enquiries with more callers staying on the line for increase conversions.
Provide callers with a relaxed and professional approach to holding on the line before connecting.
Setup Music On Hold for your business quickly and easily without any hassle or external hardware.
Provide numerous different music tracks and genres including classical, rock, jazz, country, indie and more.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Proud to work with leading UK businesses
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG