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Music On Hold

Keep callers on hold engaged with various music tracks

Keep every caller entertained whilst on hold during busy periods
Minimise caller hang-ups and frustration with engaging hold music
Boost business revenue with increased sales connections
Enhance the caller experience with various music tracks
Create the perfect 'on-hold' environment for callers
KEEP CLIENTS ON THE LINE WITH ENGAGING HOLD MUSIC

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What is Music On Hold?

Music on Hold provides your business with engaging and entertaining music for your callers to listen to when placed in a queue or put on hold. Hold music is commonly used to bridge the gap of silence between the initial call recipient and the department that the caller is being transferred to.

Why do I need Music On Hold?

Providing your callers with music to listen to while they wait is a fantastic way to ensure that callers stay on the line while you connect or transfer their call to the correct department. Replacing the silence with entertaining music keeps customers engaged, reduces the number of frustrated hang-ups and can even result in increased sales conversions.

How does Music On Hold work?

It begins with a caller contacting your business via telephone. If your business is taking a large amount of calls, you may need the caller to be placed in a queue. Alternatively, callers may need to be transferred to another department and placed on hold. Instead of silence, the caller can listen to your choice of music to keep them entertained and on the telephone for longer, improving the caller experience.

Music On Hold
"Don't let your callers lose interest and hang up the phone before you get a chance to make the sale. By adding music to your call queues, callers will be kept entertained and more likely to wait on the line. Music On Hold can increase business sales and improve the caller experience."
Speak with our UK based team to learn how Music On Hold can help your business

Key Features of our Music On Hold solution

Create compilations for every queue type
Create compilations for every queue type

Setup quick and easy music compilations for any type of queue including sales enquiries, customer services, accounts, provisioning and marketing. Compilations can be setup for individual departments with various types of music tracks. Simply create a new compilation using our online portal, add in your music choices and re-order them to suit your requirements.

Stream hold music to your Wildix System
Stream hold music to your Wildix System

Stream your hold music and compilations directly to your VoIP Phone System by quickly and simply copying and pasting a URL link with real-time updates. Wildix is a 100% secure, web-based Unified Communications and Collaboration (UC&C) system provider using WebRTC technology. We are a Gold partner to Wildix, enabling us to provide the most secure telecom solutions for your business.

Schedule times and dates for specific hold music
Schedule times and dates for specific hold music

Music On Hold can be scheduled for various times and dates for increased brand exposure. Create music compilations for specific time periods including holidays such as Easter and Christmas. For example, your business could include festive music across December starting from 6th and ending before the new year to keep callers engaged in the Christmas spirit while they wait.

Choose from various music tracks and genres
Choose from various music tracks and genres

Select the style of music to suit every type of call queue relating to your business. From soft rock for sales transfers to classical for the accounts team. Our simple to use online portal provides a range of music styles and genres perfect for callers waiting in a queue. Choose from classical, soft rock, acoustic, jazz, country, indie and many more for your callers enjoyment while they wait.

The benefits of choosing our Music On Hold solution

Beneficial For Any Business Size
Beneficial Solution For Any Business Size

From small to larger organisations, businesses of all sizes can benefit from Music On Hold.

Maintain Caller Interest When Placed On Hold
Maintain Caller Interest When Placed On Hold

Keep callers on the line by providing engaging hold music before the call connects to the correct department.

Minimise Caller Hang-Ups To Your Business
Minimise Caller Hang-Ups To Your Business

Remove the frustration and reduce the number of caller hang-ups while waiting to be connected.

Increase New Sales Enquiries For Your Business
Increase New Sales Enquiries For Your Business

Boost your sales enquiries with more callers staying on the line for increase conversions.

Enhance The Caller Experience While Placed On Hold
Enhance The Caller Experience While Placed On Hold

Provide callers with a relaxed and professional approach to holding on the line before connecting.

Quick And Easy Feature Setup Without The Hassle
Quick And Easy Feature Setup Without The Hassle

Setup Music On Hold for your business quickly and easily without any hassle or external hardware.

Various Tracks Including Classical, Rock And Jazz
Various Tracks Including Classical, Rock And Jazz

Provide numerous different music tracks and genres including classical, rock, jazz, country, indie and more.

5 Star Service From Our UK-Based Team
5 Star Service From Our Expert UK-Based Team

Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
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Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Recent accolades

We are award winners - Comms National Awards

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We are a Crown Commercial Service Supplier

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KEEP CLIENTS ON THE LINE WITH ENGAGING HOLD MUSIC