Service Status

Channel Partners Affiliate Marketing

Age Concern UK Avanti Travel Insurance Barts and The London NHS Trust Bellway Homes Boston Mayflower Cancer Research UK CANCERactive Choice Helpline Dementia UK East Devon District Council Healthcare RM Homes In Havering Just You Karma Nirvana Oakwood Estate Agent One Vision Housing Paladin Commercial Talk To Frank Tile Master Transport For London Westminster Primary Care Trust Able Care Group Allied Recruitment EMD Mechanical Services Kingfisher House Business Centre Manchester Stop Smoking Service Millmoll Limited National Health Service Tutor Doctor White and Sons

About Us

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Call Recording IOT M2M Call Centre Control SMS Mobile Promotions Real-Time Call Data PCI DSS Disaster Recovery Lone Worker

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Inbound Numbers

Number Overview Number Overview Find the best number for your business

0800 Freephone Numbers 0800 Freephone Numbers Memorable free to call non-geographic numbers

01/02 Virtual Numbers 01/02 Virtual Numbers Choose from 520 area codes across the UK

VoIP Numbers VoIP Numbers VoIP 01 and 02 telephone numbers

0300 Charity Numbers 0300 Charity Numbers Dedicated ranges Not-For-Profit organisations

0845 Rebate Numbers 0845 Rebate Numbers Earn 4 pence per minute with every call

0333 Business Numbers 0333 Business Numbers 03 Numbers free to call from a UK landline

0870 High Rebate Numbers 0870 High Rebate Numbers Earn 8 pence per minute with every call

0370 Business Numbers 0370 Business Numbers 03 Numbers free to call from a UK landline

0871 High Rebate Numbers 0871 High Rebate Numbers Earn 8 pence per minute with every call

0345 Business Numbers 0345 Business Numbers 03 Numbers free to call from a UK landline

0844 Rebate Numbers 0844 Rebate Numbers Earn 4 pence per minute with every call

09 Premium Rate Numbers 09 Premium Rate Numbers Earn up to £3.60 per minute with every call

International Phone Numbers International Numbers calls from hundreds of countries across the world

Number Porting Number Porting Bring your number to our tier-1 business network

Call Solutions

Call Solutions Overview Solutions Overview Easy-to-use and highly reliable call handling solutions

Remote Working Solutions Remote Working Solutions Enable home working using cloud telephony

Virtual Receptionist Virtual Receptionist The perfect introduction to your business...

Dial-Out Application Dial-Out Application Present your business number from your mobile

Call Routing Call Routing Divert calls to any chosen landline or mobile

IVR - Interactive Voice Response IVR Solution Press 1 for Sales, 2 for Customer Service, 3 for...

PCI DSS Compliance PCI DSS Compliance Take compliant payments over the phone

Contact Centre Solutions Contact Centre Solutions Manage calls to telephone agents in any location

Professional Recordings Professional Recordings Create the perfect first impression to all callers

Call Centre Wallboard Call Centre Wallboard Real-time call data viewed on screen

Conference Calls Conference Calls Connect multiple callers using a custom call service

Call Whisper Call Whisper Identify a business call from a personal call

Voicemail to Email Voicemail to Email Respond quickly to missed sales enquiries via email

Call Queuing Call Queuing Manage customer experience in high call volumes

Call Recording Call Recording Capture audios for training and dispute handling

Multi-time Zones Multi-time Zones Direct calls to specific departments for key call times

Queue Messages Queue Messages Professionally recorded phone system messages

Mid-Call Transfer Mid-Call Transfer Transfer calls in the cloud

Simultaneous Targets Simultaneous Targets Direct calls to multiple numbers simultaneously

Music On Hold Music On Hold Keep callers on hold engaged with various music tracks

Call Analytics Call Analytics Use business call data to measure and improve

Fax to Email Fax to Email Capture fax images in your email inbox

Phone Systems

Phone System Instant Quote Phone System Instant Quote Compare the UK's leading phone systems

VoIP Phone Systems VoIP Phone Systems Award-winning voice telephony in the cloud

Hosted PBX Phone Systems Hosted PBX Phone Systems WebRTC based communications platform

Microsoft Teams Phone System MS Teams Phone System Enable voice functionality using MS Teams

PhoneLine+ PhoneLine+ Phone system built for the sole trader

Intelligent Solutions Intelligent Solutions Power up your phone system

SIP Trunks SIP Trunks Call bundles for voice over the internet

Connectivity

Business WiFi Solutions Business WiFi Solutions Intelligent wireless connectivity

Business Broadband Business Broadband Fast, stable business only broadband

Leased Lines Leased Lines Dedicated and uncontended connectivity

Diverse Routing Diverse Routing Disaster recovery with two local exchanges

Ethernet Backup Ethernet Backup An instant 4G or 5G internet connection

Office in a Box Office in a Box 4G and 5G for an instant connection

Mobiles

Business Sim Only Business Sim Only Call and data bundles for business

Data Only Sim Data Only Sim Up to 100GB data only sim cards

IT Services

Dark Web Monitoring Dark Web Monitoring Identity data loss and prevent attacks

IT Support Services IT Support Services Adhoc and Managed support packages

Microsoft 365 Management Microsoft 365 Management Support for your entire 365 suite

Marketing Services

Business Listing Business Listing Get your business found online

Website Development Website Development Site design and publishing

Domains and Hosting Domains and Hosting The perfect domain for your business

Microsoft 365 Microsoft 365 Choose the perfect business email

IT Support Services IT Support Services Ad hoc and Managed support

Affiliate Marketing Affiliate Marketing Create leads with our banners and links

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Our UK based sales and support teams operate between 8am and 5:30pm Monday to Friday

We have over 1000 5 star reviews on Trustpilot

Call Centre Wallboard

Phone System Wallboard with Live Data

Configure your own view with graphs, charts and reports

Measure agent call handling and KPIs in an instant

Set flags and alerts against queue times and abandoned calls

Complete visibility of office agents and home remote workers

Customise the Wallboard to your exact business requirements

Measure and Improve Staff Call Handling

CONFIGURE YOUR ULTIMATE CALL CENTRE WALLBOARD

Complete your configuration and a member of our team will respond to you shortly (Mon-Fri)

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How are Call Centre Wallboards used?

Call Centre Wallboards are used to analyse business call data in a single dashboard view. A range of graphs, charts, reports and alerts are configured within an online portal to help team leaders and management review call flows, agent call handling and ensure that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met at all times.

Are Phone System Wallboards just for calls?

Business data from multiple channels can be brought into the Wallboard interface including email live chat, social media, messenger and other communication media. Calls are only a part of how customers choose to interact with a company and this means that the typical phone system wallboard with a report on calls is a thing of the past.

How does call data show in a Wallboard?

Calls made through a phone system or a traditional PBX with SIP can be seen in real-time using a direct integration to push or pull files which include CDRs (Call Data Records). These call records are captured the moment a call is made or received, with additional tags into the system to highlight the data, time, callers number, called number, time in queue, time to answer and call outcome... to name a few.

Do you want real-time performance visibility?

Wallboards display real-time metrics and key performance indicators (KPIs) such as call volume, average wait time, call duration, agent availability, and service level. This enables agents and managers to have an instant overview of the call center's current status.

"Call Analytics are a fundamental part of measuring and improving business call handling. Our solution can be tailored to meet your requirements and KPI for an instant review and proactive management"

Aaron Main . Senior Account Manager

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Reviews

Example screen captures of our latest Call Centre Wallboards

Wallboard - Dashboard overview with charts and reports to measure KPIs

Award-Winning Call and Contact Centre Analytics

Omnichannel Analytics

Accurate analytics and flexible reporting on business calls, service channels and agent handling.

Calls, Emails and Message notifications with a call centre wallboard

Agent Notification

Calls, Emails and Message notifications are presented to agents in a single online view.

Live Statistics View

Configure wallboard views that show call response times, queue lengths, call durations, plus more, in real-time.

Build Custom Reports

View the wallboard data in a range of custom reports. Display the data online or export files in excel.

Historic wallboard data. Easily review historic data and filter records by date, time, agents

Historic Contact Data

Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.

Review contact centre agents by name or extension on wallboard views

Agent And Extensions

Review your contact centre agents. Wallboard views give a snapshot of team performance.

Stand out from your competitors and improve business with wallboard statistics

Service Levels

Stand out from your competitors and improve business with valuable data on sales, customer service & support.

BLF Availability

Busy Lamp Fields are used to show the availability of agents, highlighting their activity and performance.

Create a True Contact Centre to Support your Business

Add a further layer of resilience to your business where agents can simply log-in and take calls anywhere.

Boost customer satisfaction with fewer data entry errors and lower-than-average call handling time.

Wallboard stats allow you to review productivity and reduce costs across everything you do.

Review the success of your marketing campaigns and staff call handling at a glance with real-time call data.

Enquire about our Call Centre Wallboard

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - Costain

Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC

Telecoms World, proud to work with leading UK businesses - Dementia UK

Telecoms World, proud to work with leading UK businesses - Hays Travel

Telecoms World, proud to work with leading UK businesses - NHS

Telecoms World, proud to work with leading UK businesses - Ladbrokes

Telecoms World, proud to work with leading UK businesses - Castore

Telecoms World, proud to work with leading UK businesses - Kings Ferry

Telecoms World, proud to work with leading UK businesses - Your Body Means Business

Telecoms World, proud to work with leading UK businesses - Lego

Telecoms World, proud to work with leading UK businesses - Megden

Telecoms World, proud to work with leading UK businesses - Maldon Salt

18,500+

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Across the UK

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Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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E enquiries@telecomsworld.com

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