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Our UK based sales and support teams operate between 8am and 5:30pm Monday to Friday

Call Centre Wallboard

Phone System Wallboard with Live Data

Configure your own view with graphs, charts and reports
Measure agent call handling and KPIs in an instant
Set flags and alerts against queue times and abandoned calls
Complete visibility of office agents and home remote workers
Customise the Wallboard to your exact business requirements
Measure and Improve Staff Call Handling
CONFIGURE YOUR ULTIMATE CALL CENTRE WALLBOARD
Complete your configuration and a member of our team will respond to you shortly (Mon-Fri)
Speak to Telecoms Expert, Aaron Main
"Call Analytics are a fundamental part of measuring and improving business call handling. Our solution can be tailored to meet your requirements and KPI for an instant review and proactive management"
Aaron Main . Senior Account Manager

Example screen captures of our latest Call Centre Wallboards

Wallboard - Dashboard overview with charts and reports to measure KPIs
Wallboard - Dashboard overview with charts and reports to measure KPIs
Wallboard - Dashboard overview with charts and reports to measure KPIs

Award-Winning Call and Contact Centre Analytics

Accurate analytics and flexible reporting on business calls
Omnichannel Analytics

Accurate analytics and flexible reporting on business calls, service channels and agent handling.

Calls, Emails and Message notifications with a call centre wallboard
Agent Notification

Calls, Emails and Message notifications are presented to agents in a single online view.

Configure wallboard views that show call response times, queue lengths
Live Statistics View

Configure wallboard views that show call response times, queue lengths, call durations, plus more, in real-time.

View the wallboard data in a range of custom reports
Build Custom Reports

View the wallboard data in a range of custom reports. Display the data online or export files in excel.

Historic wallboard data. Easily review historic data and filter records by date, time, agents
Historic Contact Data

Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.

Review contact centre agents by name or extension on wallboard views
Agent And Extensions

Review your contact centre agents. Wallboard views give a snapshot of team performance.

Stand out from your competitors and improve business with wallboard statistics
Service Levels

Stand out from your competitors and improve business with valuable data on sales, customer service & support.

Busy Lamp Fields are used to show the availability of agents
BLF Availability

Busy Lamp Fields are used to show the availability of agents, highlighting their activity and performance.

Create a True Contact Centre to Support your Business

Add a further layer of resilience to your business where agents can simply log-in and take calls anywhere.
Boost customer satisfaction with fewer data entry errors and lower-than-average call handling time.
Wallboard stats allow you to review productivity and reduce costs across everything you do.
Review the success of your marketing campaigns and staff call handling at a glance with real-time call data.
Enquire about our Call Centre Wallboard

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - Castore
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Halfords
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - Maldon Salt
18,500+
Accounts
Happy Customers
7,800+
Office Suites
Across the UK
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On Trustpilot
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Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Recent accolades

We are award winners - Comms National Awards

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We are part of the Ariba Network

Client Reviews

We appreciate customer feedback, please click the link above to leave a review on Trustpilot.

CONFIGURE YOUR ULTIMATE CALL CENTRE WALLBOARD

Complete your configuration and a member of our team will respond to you shortly (Mon-Fri)