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Turn your call centres into true contact centres with our hosted contact services. By merging email, webchat and customer callbacks with intelligent call routing, you can create a hosted contact centre at minimum expense. Our simple-to-use online portal gives you additional management level control and real-time wallboard analytics to manage your Call Centre from any internet-abled device.
Accurate analytics and flexible reporting on business calls, service channels and agent handling.
Calls, Emails and Message notifications are presented to agents in a single online view.
Configure wallboard views that show call response times, queue lengths, call durations, plus more, in real-time.
View the wallboard data in a range of custom reports. Display the data online or export files in excel.
Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.
Review your contact centre agents. Wallboard views give a snapshot of team performance.
Stand out from your competitors and improve business with valuable data on sales, customer service & support.
Busy Lamp Fields are used to show the availability of agents, highlighting their activity and performance.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG