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Call Centre Wallboard

Phone System Wallboard with Live Data

Configure your own view with graphs, charts and reports
Measure agent call handling and KPIs in an instant
Set flags and alerts against queue times and abandoned calls
Complete visibility of office agents and home remote workers
Customise the Wallboard to your exact business requirements
Measure and Improve Staff Call Handling
CONFIGURE YOUR ULTIMATE CALL CENTRE WALLBOARD

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How are Call Centre Wallboards used?

Call Centre Wallboards are used to analyse business call data in a single dashboard view. A range of graphs, charts, reports and alerts are configured within an online portal to help team leaders and management review call flows, agent call handling and ensure that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met at all times.

Are Phone System Wallboards just for calls?

Business data from multiple channels can be brought into the Wallboard interface including email live chat, social media, messenger and other communication media. Calls are only a part of how customers choose to interact with a company and this means that the typical phone system wallboard with a report on calls is a thing of the past.

How does call data show in a Wallboard?

Calls made through a phone system or a traditional PBX with SIP can be seen in real-time using a direct integration to push or pull files which include CDRs (Call Data Records). These call records are captured the moment a call is made or received, with additional tags into the system to highlight the data, time, callers number, called number, time in queue, time to answer and call outcome... to name a few.

Call Centre Wallbaord
"Call Analytics are a fundamental part of measuring and improving business call handling. Our solution can be tailored to meet your requirements and KPI for an instant review and proactive management"
Speak with our UK based team to learn how Call Centre Wallboard can help your business

Example screen captures of our latest Call Centre Wallboards

Wallboard - Dashboard overview with charts and reports to measure KPIs
Wallboard - Dashboard overview with charts and reports to measure KPIs
Wallboard - Dashboard overview with charts and reports to measure KPIs

Award-Winning Call and Contact Centre Analytics

Accurate analytics and flexible reporting on business calls
Omnichannel Analytics

Accurate analytics and flexible reporting on business calls, service channels and agent handling.

Calls, Emails and Message notifications with a call centre wallboard
Agent Notification

Calls, Emails and Message notifications are presented to agents in a single online view.

Configure wallboard views that show call response times, queue lengths
Live Statistics View

Configure wallboard views that show call response times, queue lengths, call durations, plus more, in real-time.

View the wallboard data in a range of custom reports
Build Custom Reports

View the wallboard data in a range of custom reports. Display the data online or export files in excel.

Historic wallboard data. Easily review historic data and filter records by date, time, agents
Historic Contact Data

Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.

Review contact centre agents by name or extension on wallboard views
Agent And Extensions

Review your contact centre agents. Wallboard views give a snapshot of team performance.

Stand out from your competitors and improve business with wallboard statistics
Service Levels

Stand out from your competitors and improve business with valuable data on sales, customer service & support.

Busy Lamp Fields are used to show the availability of agents
BLF Availability

Busy Lamp Fields are used to show the availability of agents, highlighting their activity and performance.

Create a True Contact Centre to Support your Business

Add a further layer of resilience to your business where agents can simply log-in and take calls anywhere.
Boost customer satisfaction with fewer data entry errors and lower-than-average call handling time.
Wallboard stats allow you to review productivity and reduce costs across everything you do.
Review the success of your marketing campaigns and staff call handling at a glance with real-time call data.
Enquire about our Call Centre Wallboard

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
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Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

CONFIGURE YOUR ULTIMATE CALL CENTRE WALLBOARD