Innovation Lab

Call Recording

The perfect way to improve your call handling

Call recording is a useful feature that helps preserve call data. It is influential in employee training and development within various work environments such as call centres and inbound sales departments. Coaching employees will improve their performance, allow a business to implement stringent controls, improve quality of service and/or stay legally protected. The monitoring of telephone calls can result in fewer errors, complaints, and misunderstandings and improve customer retention and manage staff training. There’s no additional hardware to worry about, and easy to implement a brand new hosted phone system into a cost-effective, flexible, and reliable business.

Businesses today can face many challenges in such a highly competitive market. Recording your calls offers an array of benefits to a business. There are many reasons to record calls, such as compliance, market monitoring, or to promote staff training and productivity. Customers have many choices regarding buying any goods and services, so retaining existing customers, controlling costs and seeking competitive advantage have always been difficult goals.

Call Recording brings many benefits to the majority of organisations

Recording your business calls is a great way to help make sure you are offering a great service. Whether your business relies heavily on sales or needs to work on client retention, you will undoubtedly benefit from a call record. Telecoms World recording software can either be activated automatically as soon as a call is received or started manually mid-way through a call. Callers can be welcomed with a message informing them that calls may be recorded, then the call carries on as normal, with both sides of the conversation being recorded until the call is terminated.

We offer reliable and innovative call recording products which are designed to improve your business performance. Monitoring telephone calls can result in fewer errors, complaints, and misunderstandings and improve customer retention and manage staff training. There’s no additional hardware for our effective, flexible and reliable product, making it easy to implement call recording into your business.

Features

HD quality recordings
Easy integration
Manage recordings through hosted database
Options for admin & standard user control

Benefits

PCI compliant
Simply works with your current system
No need to replace hardware
A training tool for quality control

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

General Enquiry Enquiry

Please enter your details below and someone will be in touch with you as soon as possible