Multi-time Zones
Divert calls to staff or departments based on the time of day
Manage incoming calls effectively at all times of the day
Increase sales by extending call hours to sales teams
Allocate specific call times for specific members of staff
Never miss another business call with quick call directing
ENSURE THE RIGHT CALLS GET TO THE RIGHT STAFF
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Configure where calls are routed by time of day
Up to four time zones can be activated on any given day, with the option to choose a separate landline number, mobile number, phone system or hunt group target for each of the time periods. Configure where calls are answered early morning, midday, afternoon and evening at the click of a button.
Distribute calls to the target of your choice
Configure each of the daily time zones to route incoming calls to a dedicated target number or call group. Morning calls, midday calls, afternoon calls and calls received during the evening can take different call paths based on the staff rotation or changes to the department shift patterns.
Key Features of Multi-time Zones
Set time zones for increased sales
Extend the hours your sales team can receive inbound sales calls and never miss another business opportunity. Your business may be missing important inbound calls due to the office officially being closed, however, enabling your sales team to receive calls an hour or two outside of regular hours can boost business sales.
Set time zones for enhanced customer service
Adapt to sudden and unexpected employee changes to your daily operations such as sickness, annual leave and maternity leave. Set specific time zones for individual staff members or groups of staff to ensure that every incoming call is answered promptly for enhanced customer satisfaction.
Set time zones for weekend calls
It’s important to ensure that weekend calls are received and responded to appropriately. Setting a time zone over the weekend via call centres or staff working overtime is a great way to ensure every business call is captured and responded to for increased sales and customer satisfaction.
Set time zones for varying shift patterns
It’s possible that your business may have staff with varying shift patterns and situations that require specific time zones for their calls such as part-time staff. Setup time zones to facilitate the needs of every type of worker throughout your business. Whether they are part-time or full time employed.
The benefits of choosing our Multi-time Zones solution
Choose a voice that echos your brand ethos and creates a professional image of your company to anyone that calls your phone number.
From small to larger organisations, businesses of all sizes can benefit from Multi-time Zones.
Regardless of the time of day or your availability to answer incoming business calls, the Virtual Receptionist handles each call with care.
300+ voice artists available with a quick 2 day turnaround time for all types of messaging.
Using the Virtual Receptionist, if you are unable to answer the phone call, a greeting message will play and capture the calls for your to call back.
Set specific times to route calls to office workers, sales teams and weekend contact centres.
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
Effectively manage calls throughout the day for increased productivity and call control.
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
Boost customer satisfaction by ensuring that every phone call to your business is answered quickly.
The benefits of choosing our Multi-time Zones solution
From small to larger organisations, businesses of all sizes can benefit from Multi-time Zones.
300+ voice artists available with a quick 2 day turnaround time for all types of messaging.
Set specific times to route calls to office workers, sales teams and weekend contact centres.
Effectively manage calls throughout the day for increased productivity and call control.
Boost customer satisfaction by ensuring that every phone call to your business is answered quickly.
Key Features of Multi-time Zones
Extend the hours your sales team can receive inbound sales calls and never miss another business opportunity. Your business may be missing important inbound calls due to the office officially being closed, however, enabling your sales team to receive calls an hour or two outside of regular hours can boost business sales.
Extend the hours your sales team can receive inbound sales calls and never miss another business opportunity. Your business may be missing important inbound calls due to the office officially being closed, however, enabling your sales team to receive calls an hour or two outside of regular hours can boost business sales.
Adapt to sudden and unexpected employee changes to your daily operations such as sickness, annual leave and maternity leave. Set specific time zones for individual staff members or groups of staff to ensure that every incoming call is answered promptly for enhanced customer satisfaction.
Adapt to sudden and unexpected employee changes to your daily operations such as sickness, annual leave and maternity leave. Set specific time zones for individual staff members or groups of staff to ensure that every incoming call is answered promptly for enhanced customer satisfaction.
It’s important to ensure that weekend calls are received and responded to appropriately. Setting a time zone over the weekend via call centres or staff working overtime is a great way to ensure every business call is captured and responded to for increased sales and customer satisfaction.
It’s important to ensure that weekend calls are received and responded to appropriately. Setting a time zone over the weekend via call centres or staff working overtime is a great way to ensure every business call is captured and responded to for increased sales and customer satisfaction.
It’s possible that your business may have staff with varying shift patterns and situations that require specific time zones for their calls such as part-time staff. Setup time zones to facilitate the needs of every type of worker throughout your business. Whether they are part-time or full time employed.
It’s possible that your business may have staff with varying shift patterns and situations that require specific time zones for their calls such as part-time staff. Setup time zones to facilitate the needs of every type of worker throughout your business. Whether they are part-time or full time employed.
The benefits of choosing our Multi-time Zones solution
From small to larger organisations, businesses of all sizes can benefit from Multi-time Zones.
From small to larger organisations, businesses of all sizes can benefit from Multi-time Zones.
300+ voice artists available with a quick 2 day turnaround time for all types of messaging.
300+ voice artists available with a quick 2 day turnaround time for all types of messaging.
Set specific times to route calls to office workers, sales teams and weekend contact centres.
Set specific times to route calls to office workers, sales teams and weekend contact centres.
Effectively manage calls throughout the day for increased productivity and call control.
Effectively manage calls throughout the day for increased productivity and call control.
Ensure that all inbound business calls are answered by covering every possible time customers may call.
Ensure that all inbound business calls are answered by covering every possible time customers may call.
Setup Multi-time Zones quickly and efficiently without any hassle or external hardware.
Setup Multi-time Zones quickly and efficiently without any hassle or external hardware.
Boost customer satisfaction by ensuring that every phone call to your business is answered quickly.
Boost customer satisfaction by ensuring that every phone call to your business is answered quickly.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Our Multi-time Zone solution allows businesses to allocate inbound calls to specific departments or staff by setting time of day call routing. Many businesses have multiple departments including sales - Multi-time Zones ensures that every call reaches the department most likely to be available during the time of the call.
As an example, Multi-time Zones can be set so that calls only filter through to your sales team between 8am-9am (just before your business officially opens), after which, the rest of your staff will be added to the hunt group for inbound calls. When the office then closes at 5pm, calls can then be reset only to be received by the sales team once again. This increases the chance of early morning, evening and weekend sales calls getting answered.
Creating multiple time zones for your organisation allows you to broaden the hours you’re open to receive sales calls. This means that any callers wanting to call through during out of office hours can still get through to the sales team. Having dedicated times to receive calls throughout the business also enhances your call handling, ensuring that every inbound call is handled effectively by office staff and weekend call centres.
Very easy! Log in through our website and make instant changes with the click of a button. It's easy to do but our dedicated customer service team are on hand to help.
"Sometimes it's a good idea to allocate calls to specific times of the day to ensure more calls are answered. Our Multi-time Zone solution can boost your sales and enhance call handling. Talk to me today about how our Multi-time Zone solution can help your business."
The key benefits of Telecoms World as your communications provider
UK Based
Monitored Service
Dedicated Support
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Est. 2002
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