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Multi-time Zones

Direct calls to specific departments for key call times

Manage inbound calls effectively throughout the day
Increase sales by extending call hours to sales teams
Allocate specific call times for specific members of staff
Never miss another business call with quick call directing
Set specific call times for specific staff groups
ENSURE THE RIGHT CALLS GET TO THE RIGHT STAFF IN AN INSTANT

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What are Multi-time Zones?

Our Multi-time Zone solution allows businesses to allocate inbound calls to specific departments or staff by setting time of day call routing. Many businesses have multiple departments including sales - Multi-time Zones ensures that every call reaches the department most likely to be available during the time of the call.

How do Multi-time Zones work?

As an example, Multi-time Zones can be set so that calls only filter through to your sales team between 8am-9am (just before your business officially opens), after which, the rest of your staff will be added to the hunt group for inbound calls. When the office then closes at 5pm, calls can then be reset only to be received by the sales team once again. This increases the chance of early morning, evening and weekend sales calls getting answered.

What are the benefits of Multi-time Zones?

Creating multiple time zones for your organisation allows you to broaden the hours you’re open to receive sales calls. This means that any callers wanting to call through during out of office hours can still get through to the sales team. Having dedicated times to receive calls throughout the business also enhances your call handling, ensuring that every inbound call is handled effectively by office staff and weekend call centres.

Multi-time Zones
"Sometimes it's a good idea to allocate calls to specific times of the day to ensure more calls are answered. Our Multi-time Zone solution can boost your sales and enhance call handling. Talk to me today about how our Multi-time Zone solution can help your business."
Speak with our UK based team to learn how Multi-time Zones can help your business
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Configure where calls are routed by time of day

Up to four time zones can be activated on any given day, with the option to choose a separate landline number, mobile number, phone system or hunt group target for each of the time periods. Configure where calls are answered early morning, midday, afternoon and evening at the click of a button.

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Distribute calls to the target of your choice

Configure each of the daily time zones to route incoming calls to a dedicated target number or call group. Morning calls, midday calls, afternoon calls and calls received during the evening can take different call paths based on the staff rotation or changes to the department shift patterns.

Telecoms World

Key Features of Multi-time Zones

Set time zones for increased sales
Set time zones for increased sales

Extend the hours your sales team can receive inbound sales calls and never miss another business opportunity. Your business may be missing important inbound calls due to the office officially being closed, however, enabling your sales team to receive calls an hour or two outside of regular hours can boost business sales.

Set time zones for enhanced customer service
Set time zones for enhanced customer service

Adapt to sudden and unexpected employee changes to your daily operations such as sickness, annual leave and maternity leave. Set specific time zones for individual staff members or groups of staff to ensure that every incoming call is answered promptly for enhanced customer satisfaction.

Set time zones for weekend calls
Set time zones for weekend calls

It’s important to ensure that weekend calls are received and responded to appropriately. Setting a time zone over the weekend via call centres or staff working overtime is a great way to ensure every business call is captured and responded to for increased sales and customer satisfaction.

Set time zones for varying shift patterns
Set time zones for varying shift patterns

It’s possible that your business may have staff with varying shift patterns and situations that require specific time zones for their calls such as part-time staff. Setup time zones to facilitate the needs of every type of worker throughout your business. Whether they are part-time or full time employed.

The benefits of choosing our Multi-time Zones solution

Beneficial For Any Business Size
Beneficial Solution For Any Business Size

From small to larger organisations, businesses of all sizes can benefit from Multi-time Zones.

Increase Inbound Business Sales Enquiries
Increase Inbound Business Sales Enquiries

Extend your sales team's call hours for additional enquiries received outside of regular office times.

Allocate Specific Call Times For Specific Staff
Allocate Specific Call Times For Specific Staff

Set specific times to route calls to office workers, sales teams and weekend contact centres.

Enhance Call Handling Across Your Business
Enhance Call Handling Across Your Business

Effectively manage calls throughout the day for increased productivity and call control.

Capture Every Inbound Business Call
Capture Every Inbound Business Call

Ensure that all inbound business calls are answered by covering every possible time customers may call.

Quick & Easy Feature Setup
Quick & Easy Feature Setup For Your Business

Setup Multi-time Zones quickly and efficiently without any hassle or external hardware.

Enhance Inbound Caller Satisfaction
Enhance Inbound Caller Satisfaction

Boost customer satisfaction by ensuring that every phone call to your business is answered quickly.

5 Star Service From Our UK-Based Team
5 Star Service From Our Expert UK-Based Team

Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
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Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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ENSURE THE RIGHT CALLS GET TO THE RIGHT STAFF IN AN INSTANT