Multi-time Zones
Direct calls to specific departments for key call times
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What are Multi-time Zones?
Our Multi-time Zone solution allows businesses to allocate inbound calls to specific departments or staff by setting time of day call routing. Many businesses have multiple departments including sales - Multi-time Zones ensures that every call reaches the department most likely to be available during the time of the call.
How do Multi-time Zones work?
As an example, Multi-time Zones can be set so that calls only filter through to your sales team between 8am-9am (just before your business officially opens), after which, the rest of your staff will be added to the hunt group for inbound calls. When the office then closes at 5pm, calls can then be reset only to be received by the sales team once again. This increases the chance of early morning, evening and weekend sales calls getting answered.
What are the benefits of Multi-time Zones?
Creating multiple time zones for your organisation allows you to broaden the hours you’re open to receive sales calls. This means that any callers wanting to call through during out of office hours can still get through to the sales team. Having dedicated times to receive calls throughout the business also enhances your call handling, ensuring that every inbound call is handled effectively by office staff and weekend call centres.
Configure where calls are routed by time of day
Up to four time zones can be activated on any given day, with the option to choose a separate landline number, mobile number, phone system or hunt group target for each of the time periods. Configure where calls are answered early morning, midday, afternoon and evening at the click of a button.
Distribute calls to the target of your choice
Configure each of the daily time zones to route incoming calls to a dedicated target number or call group. Morning calls, midday calls, afternoon calls and calls received during the evening can take different call paths based on the staff rotation or changes to the department shift patterns.
Key Features of Multi-time Zones
Extend the hours your sales team can receive inbound sales calls and never miss another business opportunity. Your business may be missing important inbound calls due to the office officially being closed, however, enabling your sales team to receive calls an hour or two outside of regular hours can boost business sales.
Adapt to sudden and unexpected employee changes to your daily operations such as sickness, annual leave and maternity leave. Set specific time zones for individual staff members or groups of staff to ensure that every incoming call is answered promptly for enhanced customer satisfaction.
It’s important to ensure that weekend calls are received and responded to appropriately. Setting a time zone over the weekend via call centres or staff working overtime is a great way to ensure every business call is captured and responded to for increased sales and customer satisfaction.
It’s possible that your business may have staff with varying shift patterns and situations that require specific time zones for their calls such as part-time staff. Setup time zones to facilitate the needs of every type of worker throughout your business. Whether they are part-time or full time employed.
The benefits of choosing our Multi-time Zones solution
From small to larger organisations, businesses of all sizes can benefit from Multi-time Zones.
Extend your sales team's call hours for additional enquiries received outside of regular office times.
Set specific times to route calls to office workers, sales teams and weekend contact centres.
Effectively manage calls throughout the day for increased productivity and call control.
Ensure that all inbound business calls are answered by covering every possible time customers may call.
Setup Multi-time Zones quickly and efficiently without any hassle or external hardware.
Boost customer satisfaction by ensuring that every phone call to your business is answered quickly.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Proud to work with leading UK businesses
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG