Our secure and easy-to-use online management portal allows recordings to be searched by a range of parameters including dialled number, callers number, date and time. Recordings can be stored for up to six years and downloaded or played from within the system, emailed to a designated address or sent via FTP (File Transfer Protocol) to an external server.
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome
Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
There are various benefits to recording business calls such as compliance, market monitoring or simply to promote staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques. Download our guide to learn more.