What is Call Recording?

Our secure business Call Recording services offer flexibility, reliability, easy implementation and are extremely cost-effective. At Telecoms World we offer reliable and innovative software and services which are designed to improve your business performance; record an unlimited amount of inbound and outbound calls with ease.

Why Should I Record Business Calls?

There are various benefits to recording business calls such as compliance, market monitoring or simply to promote staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques.

How are Calls Recorded?

Once a call is connected, our business Call Recording is automatically activated and can be configured to capture all incoming and outgoing calls. Securely Record any business call, regardless of when the call arrives - during or outside of working hours; There is NO LIMIT to the volume of business calls you can save.

"Our customers love our Call Recording service because of the flexibility and reliability that comes with it. Recordings are completely secure and provides the perfect solution for staff and business enhancement. Contact me today to learn more about the additional benefits."

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Recording options to suit your needs

Our secure and easy-to-use online management portal allows recordings to be searched by a range of parameters including dialled number, callers number, date and time. Recordings can be stored for up to six years and downloaded or played from within the system, emailed to a designated address or sent via FTP (File Transfer Protocol) to an external server.

Powerful call recording features for any size business

Hosted Cloud Recording - The key benefits of Hosted Call Record:

Easy and quick set up compared to traditional call recording systems

Monitor your staff and ensure your customer service is excellent

Have a record of what was said and when with instant retrieval

Comply with important regulations i.e. FSA and PCI-DSS compliance

Review and establish why some leads are successful and others aren’t

Inbound Recording - The key benefits of Inbound Call Record:

PCI-DSS compliant giving you invaluable safe-guarding and secure recordings

Recording available to remote, mobile and multiple offices/sites calls

Establish trends, areas for improvement and quality control

Improve call handling of employees when used as a training tool

Outbound Recording - The key benefits of Outbound Call Record:

Calls are captured 24/7 in real-time and available to playback instantly

Manage difficult customers easily by recording their calls

Discover the true ROI of telemarketing by analysing staff calls

Use an outbound call recording service to comply with regulations

Activate / deactivate call recording online, at the touch of a button

VoIP Recording - The key benefits of VoIP Call Record:

Record calls from start to finish and even choose to record half-way through

Give your staff access to pause or stop recording during an active call

Record calls across multiple users and hunt groups with online access

Monitor staff performance and gain valuable insight into business calls

HD quality recordings in the best digital format are captures 24/7 in real-time

Mobile Recording - The key benefits of Mobile Call Record:

Simple to capture employee calls made away from the business premises

Mobile call recording allows you to record calls away from the office

Improve customer service and staff training when recording all business calls

Helping financial organisations to abide by FSA legislation with secure recording

Capture important details of any conversation vital to your organisation

PCI-DSS Compliancy Recording - The key benefits of PCI-DSS Call Record:

PCI-DSS compliant to ensure you don’t store or archive any sensitive information

Instil trust in your customers about your methods of operation

Callers input card details via their keypad, keeping details hidden from the recording

Sensitive information omitted from stored or archived call recordings

Protect your business from fraud, fines and loss of credibility

Key Benefits of Recording Business Calls

Multi-Site Management

Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered

Resolve Disputes Quickly

Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email

Demonstrate Compliance

Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality

Enhance Customer Satisfaction

Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome

Improve Agent Performance

Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to

Multiple Numbers

Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted

Call Recording

Simple and cost-effective call recording solutions

What is Call Recording?

Why Should I Record Business Calls?

How are Calls Recorded?

Recording options to suit your needs

Powerful call recording features for any size business

Key Benefits of Recording Business Calls

A Guide to Call Recording

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START RECORDING YOUR BUSINESS CALLS TODAY