Business Call Recording Solutions

Recording phone calls from clients can improve your customer's experience. There are various benefits of call recording for business, such as compliance, market monitoring, or promoting staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques. Also, use Call Recording to improve team call-handling processes and resolve disputes quickly to ensure a positive outcome.

Our hosted call recording services are the perfect complement to any hosted phone system. We offer reliable and innovative call recording products which are designed to improve business performance in all areas. The monitoring of telephone calls can result in fewer errors, complaints, and misunderstandings and improve customer retention and manage staff training.

There’s no hardware to worry about so it’s easy to implement a brand new hosted phone system into your business which is cost-effective, flexible and reliable. Telecoms World are hosted experts with more than a decade of experience and we look after and maintain everything ourselves.

Recording outbound calls gives your business a clearer picture of staff performance and enhances customers' communication and service. Does your business need to record outbound calls? Ideal for telemarketing companies, credit control departments or an organisation dealing with sensitive and confidential data, recording your outbound calls as well as inbound calls can help you stay legally protected at all times.

Call recording is an essential part of business life for thousands of companies. In fact, it is a regulatory requirement for many in the finance, security and insurance sectors where written notes or hearsay are not reliable forms of evidence in court. You need to refer to a specific call recording to have a factual and accurate record of what was said.

Call Recording brings many benefits to the majority of organisations. Our services are delivered over any IP connection. If you already have a VoIP phone system, Telecoms World can provide your business with state-of-the-art VoIP call recording services. Our call recording solutions come with access to an online web portal to monitor the recordings and listen to live calls.

Call statistics also displays necessary reporting information such as the number of calls, call times, and most popular time of day. If you don’t already have a VoIP phone system, Telecoms World can supply your business with a brand new phone system which can drastically reduce call costs, improve communication and increase productivity.  Recorded calls can be downloaded and stored off-site and even sent as an email attachment if required.

A mobile call recording solution is the most powerful means of capturing employee calls made away from business premises. Telecoms World mobile call recording allows businesses to record and store all inbound and outbound mobile calls and comply with all FSA regulations imposed in November 2011. This is a must for those in the financial industry. All FSA regulated businesses in the UK are required by law to record all relevant telephone conversations to deter and detect market abuse.

Record and store all inbound and outbound calls made from employees’ mobile phones so staff on the move can further be assessed. Our mobile call recording service offers a completely scalable and flexible platform which can integrate with any physical or hosted PBX phone system.

PCI compliance is mandatory for any business taking calls over the internet or on the phone to minimise the risk of fraud. The Financial Services Authority (FSA) requires all financial companies to record and store their telephone conversations. However, it is a violation of PCI DSS requirement 3.2 for any business to store any sensitive authentication data, including card security codes after authorisation, even if encrypted.

Telecoms World can offer your business fully compliant PCI call recording that satisfies all criteria outlined in the PCI DSS as well as regulations from the Financial Services Authority. Should you be found to violate any of the requirements, the penalties and fines could potentially be enough to put you out of business.

Call recording can be automatically activated and can capture all incoming and outgoing calls for particular extensions. Record any incoming and outgoing business calls, regardless of when it arrives - during or outside working hours, all saved in the call log. There is NO LIMIT to the volume of business calls stored with our call recording system, which are available for playback and download for 6 months. Alternatively, all recorded calls can be emailed to a designated email address.

Businesses often take advantage of the On-Demand feature, which allows you to choose when to start recording the phone calls, even if that's a few minutes into the call - but still captures the whole call from the start! The pause and resume feature also provide the functionality to start and stop call recording at any point of the call. This is especially useful if you process payments over the phone for PCI compliance.

We don’t just provide you with our Call Recording system; we support you with implementation. To record your phone calls is cost-effective, flexible and reliable, and often, there’s no additional hardware or IT expertise required!