Call Recording
Simple and cost-effective call recording solutions
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What is Call Recording?
Our secure business Call Recording services offer flexibility, reliability, easy implementation and are extremely cost-effective. At Telecoms World we offer reliable and innovative software and services which are designed to improve your business performance; record an unlimited amount of inbound and outbound calls with ease.
Why Should I Record Business Calls?
There are various benefits to recording business calls such as compliance, market monitoring or simply to promote staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques.
How are Calls Recorded?
Once a call is connected, our business Call Recording is automatically activated and can be configured to capture all incoming and outgoing calls. Securely Record any business call, regardless of when the call arrives - during or outside of working hours; There is NO LIMIT to the volume of business calls you can save.
Recording options to suit your needs
Our secure and easy-to-use online management portal allows recordings to be searched by a range of parameters including dialled number, callers number, date and time. Recordings can be stored for up to six years and downloaded or played from within the system, emailed to a designated address or sent via FTP (File Transfer Protocol) to an external server.
Powerful call recording features for any size business
Key Benefits of Recording Business Calls
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome
Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
A Guide to Call Recording
There are various benefits to recording business calls such as compliance, market monitoring or simply to promote staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques. Download our guide to learn more.
Proud to work with leading UK businesses
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG