Call Recording
Simple and cost-effective call recording solutions
Capture audio files to store in the cloud or download when required
Record incoming calls, outgoing calls and calls from all devices
Filter through audio files using search and export data features
PCI Data Security Standard to remove the callers information
Recording solutions from £19.99 per month with free setup
START RECORDING YOUR BUSINESS CALLS TODAY
Complete your details below and a member of our team will respond to you shortly (Mon-Fri)
Powerful call recording features for any size business
Easy and quick set up compared to traditional call recording systems
Monitor your staff and ensure your customer service is excellent
Have a record of what was said and when with instant retrieval
Comply with important regulations i.e. FSA and PCI-DSS compliance
Review and establish why some leads are successful and others aren’t
Log in to our web portal to review and listen to the differing calls
PCI-DSS compliant giving you invaluable safe-guarding and secure recordings
Recording available to remote, mobile and multiple offices/sites calls
Establish trends, areas for improvement and quality control
Improve call handling of employees when used as a training tool
Calls are captured 24/7 in real-time and available to playback instantly
Manage difficult customers easily by recording their calls
Discover the true ROI of telemarketing by analysing staff calls
Use an outbound call recording service to comply with regulations
Activate / deactivate call recording online, at the touch of a button
Record calls from start to finish and even choose to record half-way through
Give your staff access to pause or stop recording during an active call
Record calls across multiple users and hunt groups with online access
Monitor staff performance and gain valuable insight into business calls
HD quality recordings in the best digital format are captures 24/7 in real-time
Simple to capture employee calls made away from the business premises
Mobile call recording allows you to record calls away from the office
Improve customer service and staff training when recording all business calls
Helping financial organisations to abide by FSA legislation with secure recording
Capture important details of any conversation vital to your organisation
PCI-DSS compliant to ensure you don’t store or archive any sensitive information
Instil trust in your customers about your methods of operation
Callers input card details via their keypad, keeping details hidden from the recording
Sensitive information omitted from stored or archived call recordings
Protect your business from fraud, fines and loss of credibility
Powerful call recording features for any size business
Hosted Cloud Recording - The key benefits of Hosted Call Record:
Easy and quick set up compared to traditional call recording systems.
Monitor your staff and ensure your customer service is excellent.
Have a record of what was said and when with instant retrieval.
Comply with important regulations i.e. FSA and PCI-DSS compliance.
Review and establish why some leads are successful and others aren’t.
Inbound Recording - The key benefits of Inbound Call Record:
Log in to our web portal to review and listen to the differing calls.
PCI-DSS compliant giving you invaluable safe-guarding and secure recordings.
Recording available to remote, mobile and multiple offices/sites calls.
Establish trends, areas for improvement and quality control.
Improve call handling of employees when used as a training tool.
Outbound Recording - The key benefits of Outbound Call Record:
Calls are captured 24/7 in real-time and available to playback instantly.
Manage difficult customers easily by recording their calls.
Discover the true ROI of telemarketing by analysing staff calls.
Use an outbound call recording service to comply with regulations.
Activate / deactivate call recording online, at the touch of a button.
VoIP Recording - The key benefits of VoIP Call Record:
Record calls from start to finish and even choose to record half-way through.
Give your staff access to pause or stop recording during an active call.
Record calls across multiple users and hunt groups with online access.
Monitor staff performance and gain valuable insight into business calls.
HD quality recordings in the best digital format are captures 24/7 in real-time.
Mobile Recording - The key benefits of Mobile Call Record:
Simple to capture employee calls made away from the business premises.
Mobile call recording allows you to record calls away from the office.
Improve customer service and staff training when recording all business calls.
Helping financial organisations to abide by FSA legislation with secure recording.
Capture important details of any conversation vital to your organisation.
PCI-DSS Compliancy Recording - The key benefits of PCI-DSS Call Record:
PCI-DSS compliant to ensure you don’t store or archive any sensitive information.
Instil trust in your customers about your methods of operation.
Callers input card details via their keypad, keeping details hidden from the recording.
Sensitive information omitted from stored or archived call recordings.
Protect your business from fraud, fines and loss of credibility.
Recording options to suit your needs
Our secure and easy-to-use online management portal allows recordings to be searched by a range of parameters including dialled number, callers number, date and time. Recordings can be stored for up to six years and downloaded or played from within the system, emailed to a designated address or sent via FTP (File Transfer Protocol) to an external server.
Key Benefits of Recording Business Calls
Choose a voice that echos your brand ethos and creates a professional image of your company to anyone that calls your phone number.
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered.
Regardless of the time of day or your availability to answer incoming business calls, the Virtual Receptionist handles each call with care.
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email
Using the Virtual Receptionist, if you are unable to answer the phone call, a greeting message will play and capture the calls for your to call back.
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to
Key Benefits of Recording Business Calls
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered.
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome
Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to
Key Benefits of Recording Business Calls
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered.
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered.
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email.
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email.
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality.
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality.
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome.
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome.
Key Benefits of Recording Business Calls
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality
Record business calls securely and follow guidelines to comply with financial and security certificates; for PCI-DSS with stop/start functionality
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome
Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to
Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
Business call recording is available across multiple inbound numbers, allowing you to record all business calls; no matter how you’re contacted
Our secure business Call Recording services offer flexibility, reliability, easy implementation and are extremely cost-effective. At Telecoms World we offer reliable and innovative software and services which are designed to improve your business performance; record an unlimited amount of inbound and outbound calls with ease.
There are various benefits to recording business calls such as compliance, market monitoring or simply to promote staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques.
Once a call is connected, our business Call Recording is automatically activated and can be configured to capture all incoming and outgoing calls. Securely Record any business call, regardless of when the call arrives - during or outside of working hours; There is NO LIMIT to the volume of business calls you can save.
Call recordings allow you to review interactions between your agents and customers. This enables you to assess the quality of customer service, identify areas for improvement, and ensure that your agents are adhering to company policies and communication standards.
"Our customers love our Call Recording service because of the flexibility and reliability that comes with it. Recordings are completely secure and provides the perfect solution for staff and business enhancement. Contact me today to learn more about the additional benefits."
A Guide to Call Recording
Download PDF Guide
A Guide to Call Recording
Customer testimonials
James May
Heywood Waterproofing
Harriet Wilmore
OMIST Skin & Beauty
Ester Thompson
Greenway Solicitors
Declan Smith
Amis Shutters & Blinds
The key benefits of Telecoms World as your communications provider
UK Based
Monitored Service
Dedicated Support
Increased Security
Rated Excellent
Est. 2002
Proud to work with leading UK businesses
