Home Mobiles Contact Us
We have over 1000 5 star reviews on Trustpilot

Mid-Call Transfer

Seamlessly transfer callers to any landline or mobile

Transfer calls between 3 parties inside or outside of your organisation
Quick re-directing of business calls at the click of a button
Flexibly transfer calls to colleagues and clients located anywhere
Transfer calls to third party platforms for secure PCI payments
Save inbound call channel by transferring calls in the cloud
Transfer your business calls without the hassle
INSTANTLY TRANSFER CALLS TO ANY LANDLINE OR MOBILE PHONE

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)

What is Mid-Call Transfer?

Our Mid-Call Transfer solution enables you to transfer a call between 3 parties to any landline or mobile located in the UK. Seamlessly transfer calls to colleagues working in the office or remotely at the click of a button. Transfer calls from Party A (the caller) to Party B (the first receiver) and Party C (the second receiver).

How can I benefit from Mid-Call Transfer?

It’s possible that an answered incoming call may need to be transferred a colleague best suited to answer the caller’s enquiry. For example, someone getting through to the sales team may need to be transferred to the billing team to settle an account. Mid-Call Transfer enables you to quickly and efficiently transfer the call to the correct person or department.

How does Mid-Call Transfer work?

When the caller needs to be transferred, they can be placed on hold while the agent informs their colleague who the caller is and what it’s in regard to before the full transfer is made. Alternatively, callers can be immediately transferred to the appropriate department who will then pick up their ringing telephone to complete the Mid-Call Transfer.

Mid-Call Transfer
"It's important to be able to transfer callers to the correct person quickly. Our Mid-Call Transfer solutions enables you to quickly transfer callers between 3 parties to reduce client frustration. Allow me to discuss how Mid-Call Transfer can help your business today."
Speak with our UK based team to learn how Mid-Call Transfer can help your business
Icon

Choose how you transfer calls to colleagues

Using the Mid-Call Transfer function, the call handling agent call can choose how they would like to transfer the call to their colleague. Calls can be transferred to any UK landline or mobile number using either a blind transfer, introduction transfer or transfer with all parties remaining on the line.

Icon

Keep lines free with call transfer in the cloud

Keeping lines free for incoming sales or support calls is a fundamental part of running a telephone service for callers. If calls are transferred in the traditional method, a line is used to transfer the call, this would prevent a call from arriving at the business. With Mid-Call Transfer in the cloud, calls are transferred in a layer above the phone system or telephone line, keeping lines available for incoming calls.

Telecoms World

Key Features of Mid-Call Transfer

Transfer calls to internal colleagues
Transfer calls to internal colleagues

Help callers to find the right person by transferring them quickly to the correct department within your office. Calls can be transferred at the click of a button, reducing the caller’s waiting time for increased customer satisfaction. Transfer calls immediately, or by first placing the caller on hold while you speak to the 3rd party recipient before the connects.

Transfer calls to off-site staff and departments
Transfer calls to off-site staff and departments

No matter where you or your colleagues are located in the UK, calls can be transferred seamlessly to any mobile or landline number. This means that customers can be connected quickly and efficiently to any member of staff. For example, if your sales team are at home or out on the road, calls can be connected immediately to increase customer sales.

Transfer calls to external parties
Transfer calls to external parties

There are times you may need to transfer calls to external parties. If your sales team are working from home using their mobiles, initial payments for new business wins may need to be taken using a PCI compliant payment source. In this case, the call can be transferred to the 3rd party for secure and private payment and then transferred back to the sales agent (2nd party) to conclude the call.

Transfer calls to individuals or hunt groups
Transfer calls to individuals or hunt groups

It’s often the case that a caller doesn’t necessarily require a specific individual to address their query. Mid-Call Transfer allows you to use existing hunt groups to transfer inbound calls to departments. For example, if the caller requires information on their account or payment terms, they can be transferred to the billing team where anyone from that hunt group can pick up the call.

The benefits of choosing Mid-Call Transfer

Beneficial For Any Business Size
Beneficial Solution For Any Business Size

From small to larger organisations, businesses of all sizes can benefit from Mid-Call Transfer

Transfer Calls To Any Landline Or Mobile
Transfer Calls To Any Landline Or Mobile

Calls can be transferred to any landline or mobile inside or outside of your organisation across the UK.

Enhance Caller Satisfaction
Enhance Caller Satisfaction With A Seamless Transfer

Transfer callers without hassle by placing them on hold or immediately transferring the call with ease.

Transfer Calls Quickly & Efficiently
Transfer Every Caller Quickly And Efficiently

Calls are transferred quickly and efficiently with no time wasted on finding the correct number.

Flexibly Transfer Calls To Any Location
Flexibly Transfer Inbound Calls To Any Location

Calls can be transferred to colleagues working in the office or remotely for complete flexibility.

Quick & Easy Feature Setup
Quick & Easy Feature Setup Without External Hardware

Setup Mid-Call Transfer quickly and easily without any hassle or external hardware required.

Perfect For PCI Compliancy
Perfect For PCI Compliancy And Secure Business Payments

Securely transfer customer calls to secure payment platforms mid-call for PCI compliance.

5 Star Service From Our UK-Based Team
5 Star Service From Our Expert UK-Based Team

Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.

Mid-Call Transfer - Transfer calls in the cloud
Transfer calls in the cloud

A Guide to Mid-Call Transfer

Transferring business calls between staff using the dial pad, or directory lookup has been in existence for decades. This function has helped callers to reach the relevant team, staff member or department in a fuss-free manner. A huge downside to this function is the use of a line to transfer the call, a line in for the caller and a second line to transfer from the agent to another internal agent. Mid-Call transfer removes this complication and saves line usage by moving the call into the cloud.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
18,500
Accounts
Happy Customers
38,400+
Live Numbers
Across the UK
5
Star Rating
On Trustpilot
24 / 7
Support
Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

INSTANTLY TRANSFER CALLS TO ANY LANDLINE OR MOBILE PHONE