Using the Mid-Call Transfer function, the call handling agent call can choose how they would like to transfer the call to their colleague. Calls can be transferred to any UK landline or mobile number using either a blind transfer, introduction transfer or transfer with all parties remaining on the line.
Keeping lines free for incoming sales or support calls is a fundamental part of running a telephone service for callers. If calls are transferred in the traditional method, a line is used to transfer the call, this would prevent a call from arriving at the business. With Mid-Call Transfer in the cloud, calls are transferred in a layer above the phone system or telephone line, keeping lines available for incoming calls.
Help callers to find the right person by transferring them quickly to the correct department within your office. Calls can be transferred at the click of a button, reducing the caller’s waiting time for increased customer satisfaction. Transfer calls immediately, or by first placing the caller on hold while you speak to the 3rd party recipient before the connects.
No matter where you or your colleagues are located in the UK, calls can be transferred seamlessly to any mobile or landline number. This means that customers can be connected quickly and efficiently to any member of staff. For example, if your sales team are at home or out on the road, calls can be connected immediately to increase customer sales.
There are times you may need to transfer calls to external parties. If your sales team are working from home using their mobiles, initial payments for new business wins may need to be taken using a PCI compliant payment source. In this case, the call can be transferred to the 3rd party for secure and private payment and then transferred back to the sales agent (2nd party) to conclude the call.
It’s often the case that a caller doesn’t necessarily require a specific individual to address their query. Mid-Call Transfer allows you to use existing hunt groups to transfer inbound calls to departments. For example, if the caller requires information on their account or payment terms, they can be transferred to the billing team where anyone from that hunt group can pick up the call.
From small to larger organisations, businesses of all sizes can benefit from Mid-Call Transfer
Calls can be transferred to any landline or mobile inside or outside of your organisation across the UK.
Transfer callers without hassle by placing them on hold or immediately transferring the call with ease.
Calls are transferred quickly and efficiently with no time wasted on finding the correct number.
Calls can be transferred to colleagues working in the office or remotely for complete flexibility.
Setup Mid-Call Transfer quickly and easily without any hassle or external hardware required.
Securely transfer customer calls to secure payment platforms mid-call for PCI compliance.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Transferring business calls between staff using the dial pad, or directory lookup has been in existence for decades. This function has helped callers to reach the relevant team, staff member or department in a fuss-free manner. A huge downside to this function is the use of a line to transfer the call, a line in for the caller and a second line to transfer from the agent to another internal agent. Mid-Call transfer removes this complication and saves line usage by moving the call into the cloud.