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A Virtual Receptionist or Interactive Voice Response (IVR), enables your customers to connect with the right person or department of your business by pressing the number buttons on their telephone keypad. Allowing you to route business calls based on what your customers choose.
A Virtual Receptionist is an effective call management tool that eliminates the need of multiple diverts, extended wait times or just no answer. Callers can select a choice of up to 10 telephone keypad options to route them to the correct person or department. You could even divert all options to the same number and help your business appear larger.
Customers decide a lot about your business by the way they are greeted and handled over the phone; make the best first impression you can with our auto-attendant. Professional voice artists are also available to record your greetings and messages; allowing you to set a professional tone for your business telephony.
Typically larger organisations, with multiple departments or branches, would use a Virtual Receptionist; allowing callers to select the option that they require to connect them to right team. A professional welcome creates the perfect first impression. But start-ups and growing SME businesses are also taking advantage of a Virtual Receptionist because a professional introduction message creates the perfect impression of a business. The experience of listening to a professional voice-artist introduction, gives your business an edge over the competition!
You can script what your clients hear on your Virtual Receptionist, allowing you to control how clients interact and engage with your brand 24/7.
Our online dashboard (shown) allows you to amend your call forwarding settings for your IVR, from any device. Changes are live instantly.
Control up to 10 department options with the ability to select landline or mobile targets to divert your calls to, all managed online.
Our online dashboard allows you to take complete control of your incoming calls at the click of a button. Simply design your professional IVR scripts and then choose the number of options to divert callers to different departments or employees in your business. From the SMEs looking for the corporate edge to the blue-chip receiving high call volume, a Virtual Receptionist can be tailored to meet your needs.
Callers interact with the IVR and listen to the pre-recorded voice prompts to navigate to the correct department using their telephone keypad
Set the right tone for your Virtual Receptionist. Welcome greeting, department options and busy messages are recorded by professional voice artists
A Virtual Receptionist allows you to handle higher call volumes. Calls are immediately directed to the correct department to improve customer service
Make a great first impression with your customers. An IVR will always greet your callers and present your company as professional and well established
An IVR with keypad options is easy to use and your customers will always be diverted to the correct staff member or department at the click of a button
Your company can become more efficient with a Virtual Receptionist. Callers are talking to the correct member of staff or department much quicker
A Virtual Receptionist is an effective call management tool that can be customised to meet your business needs.; allowing callers to select a choice of up to 10 telephone keypad options so that they can be directed to the right person or department. This means that businesses can route incoming business calls correctly and efficiently, based on what the customers are calling for.
Our Virtual Receptionist, auto-attendant service, starts at £29.99 per month - which is as little as £1 per day to have calls professionally answered.
You could record and upload your own personal greetings should you wish. We have professional recording artists available to record your messages and prompts so that when your customers call your company, they have a more personalised experience.
IVR systems allow your business to easily handle high call volumes and divert your callers to the most appropriate department or the agent that is most qualified to meet their needs. All receptionist settings can be quickly and conveniently modified online within the account dashboard, from any device.
Startups, sole traders and smaller companies can use an IVR to make it appear that their company is larger and more established than it actually is. Even if you only have one or a few people in your company, you can configure your IVR options, to allow your callers to talk to sales, support, marketing or technical support, etc. Regardless of what keypad option the caller chooses, they will be forwarded to the person on your team assigned to answer those particular calls; even if it's just you!
Make the perfect first impression and increase customer service with a Virtual Receptionist answering all of your calls.
Increase agent and company efficiency with an IVR. Employees can utilise their time more productively while not tied to an office all day.
Reduce operational costs with an auto-attendant. It doesn’t need to be seated at a desk in your office; in fact, you don't have to hire an employee at all!
Increase professionalism with a Virtual Receptionist, reduce hiring costs, eliminate staff training, and deal with employee issues.
An IVR is a sound investment with huge ROI. It's a great product to streamline your organisation, optimise your profits, and your time.
IVR, Interactive Voice Response
The above are all alternative names.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG