IT Support Services
Our experts take the hassle out of your business IT
- Microsoft 365, Cloud Backup, WiFi Solutions and Domain Hosting
- Choose from a range of support packages from Ad-Hoc to Monthly plans
- Technical expertise for 24/7 support on Software and Hardware
- Simple and Cost-effective management of business technology
Comprehensive IT support and monitoring services
We run a specialist IT department with skilled technicians whose role is to oversee the configuration of voice and data systems supplied to clients across the UK.
Cloud solutions are supplied to sole traders, SMEs and Corporate businesses utilising the latest technology to empower your business. Our team of IT specialists provide business experience, trust and expertise, meaning we can support your business network whilst you take care of everything else. Monitor your websites, email addresses & IP addresses for only £14.99/month with 24/7 maintenance, monitoring and proactive support from IT experts.
Key IT services we offer
See why more customers choose Telecoms World
We provide fully managed IT support and software solutions to meet the needs of modern businesses across the UK. Our team gets to understand your business, providing scheduled maintenance and planned visits. With friendly and professional IT support available 24/7, we monitor and manage your systems proactively to prevent issues before they become problems, ensuring your technology supports rather than hinders your business growth.
We are experts in cloud solutions and migrations, tier-1 approved (CSP) Microsoft Cloud Solutions Provider. Expert advice from our UK based team with flexible billing options at competitive prices. Easy setup, simple migration & aftercare means your transition to cloud services is seamless, secure, and tailored to your business needs with ongoing support throughout the journey.
Security solutions at an affordable price with anti-virus, anti-malware, firewalls & endpoint management for all size business. No time-consuming system updates as we handle everything. Setup for 24/7 monitoring and management with preventative support of company systems, protecting your business from threats before they cause damage or data loss.
Internet connectivity is the backbone of modern business. Ensure you have a fast, stable & resilient connection to support all business demands. Managed across 15 independent networks with secure connectivity for multi site business. Business-only connections provide higher contention ratios and guaranteed performance, unlike residential-shared broadband that slows during peak times.
We help you to understand your IT infrastructure and identify the hardware and software in place, and how to best achieve your future business goals. Identify unused licenses and services to reduce costs, optimize your technology stack, and create strategic roadmaps for digital transformation. Our consultants provide actionable insights to improve efficiency and maximize your IT investment ROI.
Microsoft 365 with Teams & Dark Web Monitoring
Now more than ever, people need to know their virtual conversations are private and secure.
At Microsoft, privacy and security are never an afterthought. Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are. Instantly go from group chat to video conference with the touch of a button. Teams of 10 or 10,000 can meet in one place, no matter how many places they're in.
Our data breach specialists scan your company domain and then monitor it continuously; with alerts that highlight to you when a breach has been made. This ensures passwords and payment details can be changed before they are sold or used maliciously - stopping scammers in their tracks!
Unrivalled IT Support & Business Connectivity
It's no secret that IT systems are the backbone of most businesses these days.
Our unrivalled services and IT support packages for SMEs will ensure the smooth running of your IT systems and future-proof them for the ever-evolving tech world. With packages for all needs, you can relax with the knowledge that your services are tailored to you and that you won't be buying services you don't want or need.
Improve staff productivity with a faster and more resilient business internet connection with our diverse range of business broadband options. Our connections are deployed with the highest speed to your premise and reliability is enhanced as your data is carried over our business-only network.
Cloud Migration & Data Backup
Cloud migration is the process of moving data, applications or other business elements to a cloud computing environment.
We work with hundreds of organisations to migrate workloads such as applications, websites, databases, storage, physical or virtual servers, or entire data centres. Migrations to the cloud include moving any workload from an on-premises environment, hosting facility, or other public cloud.
Gain instant business benefits with faster data in the cloud. Secure backup solutions ensure your critical business data is protected and recoverable in any disaster scenario.
FAQs
Our IT support includes Microsoft 365 management, Cloud Backup solutions, WiFi installation and support, Domain Hosting, 24/7 system monitoring, cybersecurity protection, and IT consultancy. We provide comprehensive technical expertise for both software and hardware with flexible support packages ranging from ad-hoc assistance to monthly managed service plans.
Yes, we provide both remote and onsite IT support. Remote support allows us to resolve most issues quickly without site visits, while onsite support is available for hardware installations, network infrastructure work, and complex troubleshooting that requires physical presence. Our Grade-1 support team is available 24/7 for urgent issues.
IT support starts from as little as 92p per day per user (approximately £34 per month for managed support). We offer flexible packages including ad-hoc support charged by the hour, monthly retainer plans, and comprehensive managed service agreements. All packages are tailored to your business size and requirements with transparent pricing and no hidden costs.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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