Contact Centre Solutions
Complete control of agents with real-time reporting
Award-winning contact centre solution - approved by the NHS
Configure agents, agent groups and teams to handle incoming calls
Comprehensive real-time analytics with customised KPI reporting
Activate homeworkers, remote workers and office-based workers
Increase productivity and customer satisfaction
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Control all interactions, manage agents and improve service levels
Whether you have desk-based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. Because the system is cloud-based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations or growing teams, departments or sites.
Powerful Hosted Contact Centre features for any business
Turn your call centres into true contact centres with our hosted contact services
Our Hosted Contact Centre is ideal for call centres and businesses in rapid growth
Manage the hunt group configuration of office-based staff with various options
Access the dashboard online to manage on any PC or smartphone
Award-winning innovative and effective Hosted Contact Centre service
Home workers can log-in to the dashboard and add themselves to the hunt group
Reduce the investment in expensive call centre technology with our call center service
Agents have their own portal access where they can set their status to active
Configure your hunt group based on staff skill level, in a particular order, longest idle, etc
Boost overall satisfaction for responding to customers and flexible working for your staff
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The system is cloud based, allowing remote workers to be active from any location
Our system allows you to increase productivity of staff in multiple locations
Agents can receive queued calls to their landline or mobile number
Low-cost contact centre without having to buy and maintain advanced equipment
Ultimate solution for easy call management and flexible control of multi-site agents
Powerful Hosted Contact Centre features for any business
Access For Office Staff
Turn your call centres into true contact centres with our hosted contact services.
Our Hosted Contact Centre is ideal for call centres and businesses in rapid growth.
Manage the hunt group configuration of office-based staff with various options.
Access the dashboard online to manage on any PC or smartphone.
Award-winning innovative and effective Hosted Contact Centre service.
Access For Home Workers
Home workers can log-in to the dashboard and add themselves to the hunt group.
Reduce the investment in expensive call centre technology with our call center service.
Agents have their own portal access where they can set their status to active.
Configure your hunt group based on staff skill level, in a particular order, longest idle, etc.
Boost overall satisfaction for responding to customers and flexible working for your staff.
Access For Remote Workers
The system is cloud based, allowing remote workers to be active from any location.
Our system allows you to increase productivity of staff in multiple locations.
Agents can receive queued calls to their landline or mobile number.
Low-cost contact centre without having to buy and maintain advanced equipment.
Ultimate solution for easy call management and flexible control of multi-site agents.
It's amazing what you can do with a Hosted Contact Centre
We have worked with Telecoms World on several projects, each of these has improved how our departments manage calls. It is great to know we have a knowledgable and supportive communications provider and look forward to taking further advantage of their hosted telephony services.
Increase Productivity
Improve collaboration between sales, marketing and customer service teams, increasing productivity and profitability across your organisation.
Customer Satisfaction
Boost customer satisfaction through better first contact, fewer data entry errors and lower average call handling time.
Unparalleled Flexibility
Control up to 10 department options with the ability to select landline or mobile targets to divert your calls to, all managed online.
The Key Benefits of our Hosted Contact Centre
Choose a voice that echos your brand ethos and creates a professional image of your company to anyone that calls your phone number.
Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends
Regardless of the time of day or your availability to answer incoming business calls, the Virtual Receptionist handles each call with care.
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes
Using the Virtual Receptionist, if you are unable to answer the phone call, a greeting message will play and capture the calls for your to call back.
The Hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
Your office-based staff and home workers can log in to the Hosted Contact Centre at any time. Add or remove users, audit their calls and review activity.
If a call is made to your business outside of working hours, a greeting message will play and the callers details captured for your to call back.
Introduce callers to your company with a branded welcome message to guide callers to the correct department in your call centre using the keypad
The Key Benefits of our Hosted Contact Centre
Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes
The Hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business
Your office-based staff and home workers can log in to the Hosted Contact Centre at any time. Add or remove users, audit their calls and review activity.
Introduce callers to your company with a branded welcome message to guide callers to the correct department in your call centre using the keypad
The Key Benefits of our Hosted Contact Centre
Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends.
Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends.
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes.
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes.
The Hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business.
The Hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business.
Your office-based staff and home workers can log in to the Hosted Contact Centre at any time. Add or remove users, audit their calls and review activity.
Your office-based staff and home workers can log in to the Hosted Contact Centre at any time. Add or remove users, audit their calls and review activity.
The Key Benefits of our Hosted Contact Centre
Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends
Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes
Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes
The Hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business
The Hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business
Your office-based staff and home workers can log in to the Hosted Contact Centre at any time. Add or remove users, audit their calls and review activity.
Your office-based staff and home workers can log in to the Hosted Contact Centre at any time. Add or remove users, audit their calls and review activity.
Introduce callers to your company with a branded welcome message to guide callers to the correct department in your call centre using the keypad
Introduce callers to your company with a branded welcome message to guide callers to the correct department in your call centre using the keypad
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed
The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed
Businesses utilise a hosted Contact Centre service to streamline staff availability and ensure prompt handling of business calls. Agents can conveniently log in to an online system or dial in to become active within a call group or call queue, enabling them to work from various locations such as offices, homes, or while on the go. The service offers online management features for agents, call routing, and call control, providing a comprehensive solution.
Considering the specific departments in your organisation, the incoming call volume, and the need for multiple staff members to handle business calls, do you possess the capability to connect them regardless of their location? Implementing a hosted Contact Centre enhances operational efficiency and elevates customer service levels, ultimately contributing to increased sales opportunities.
The hosted Contact Centre online interface offers an extensive selection of reports and charts. These valuable resources provide comprehensive insights into the performance of incoming calls, agents, and departments, ensuring that they meet the highest standards. Custom call reports can be accessed in various formats, including wallboard view, .csv, and .xls, offering flexibility and convenience.
Yes, providing functionality to analyse peak periods and the efficiency of staff will help to utilise staff.
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"Our Contact Centre Service provides your business with the ability to control every call and agent no matter where they are located. With full reporting analytics and enhanced features, your business can thrive from anywhere. Contact me today to learn more about what’s included."
A Guide to Hosted Contact Centres
Download PDF Guide
A Guide to Hosted Contact Centres
Customer testimonials
James May
Heywood Waterproofing
Harriet Wilmore
OMIST Skin & Beauty
Ester Thompson
Greenway Solicitors
Declan Smith
Amis Shutters & Blinds
The key benefits of Telecoms World as your communications provider
UK Based
Monitored Service
Dedicated Support
Increased Security
Rated Excellent
Est. 2002
Proud to work with leading UK businesses
