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Contact Centre Service

Award-winning solution with control of calls and agents

Manage where and when calls are answered 24/7
Configure agent groups and teams to handle calls
Full reporting of calls and dashboard functionality
Add and remove numbers, agents, user groups at anytime
Increase call handling with Hosted Contact Centre
MANAGE MULTIPLE CALLS AND STAFF FROM ANY LOCATION

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What is a Contact Centre Service?

A hosted Contact Centre service is used by businesses to centrally manage staff availability and ensure business calls are answered. Agents often log-in to an online system or dial-in to become active in a call group or call queue so that they can work in an office environment, at home or on the move. Online management is provided for agents, call routing, and call control.

Why should I have a Hosted Contact Centre?

Depending on the departments within your business, the volume of calls received and if you have multiple staff required to answer business calls, do you have the ability to connect them wherever they are? A hosted Contact Centre improves efficiency and customer service levels, which can only lead to more sales!

Is Call Reporting available in a Contact Centre?

A wide range of reports and charts are available within the hosted Contact Centre online interface. The information available ensures that incoming calls, agents and departments are performing to the highest standard. Custom call reports are available on a wallboard view and .csv or .xls formats.

Contact Centre
"Our Contact Centre Service provides your business with the ability to control every call and agent no matter where they are located. With full reporting analytics and enhanced features, your business can thrive from anywhere. Contact me today to learn more about what’s included."
Speak with our UK based team to learn how Contact Centre Service can help your business
Route calls, manage agents and improve call handling with a hosted Contact Centre

Control all interactions, manage agents and improve service levels

Whether you have desk-based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. Because the system is cloud-based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations or growing teams, departments or sites.

Powerful Hosted Contact Centre features for any business

Hosted Contact Centre Access for Office Staff
Access For Office Staff
Turn your call centres into true contact centres with our hosted contact services
Our Hosted Contact Centre is ideal for call centres and businesses in rapid growth
Manage the hunt group configuration of office-based staff with various options
Access the dashboard online to manage on any PC or smartphone
Award-winning innovative and effective Hosted Contact Centre service
Hosted Contact Centre Access for Home Workers
Access For Home Workers
Home workers can log-in to the dashboard and add themselves to the hunt group
Reduce the investment in expensive call centre technology with our call center service
Agents have their own portal access where they can set their status to active
Configure your hunt group based on staff skill level, in a particular order, longest idle, etc
Boost overall satisfaction for responding to customers and flexible working for your staff
Hosted Contact Centre Access for Remote Workers
Access For Remote Workers
The system is cloud based, allowing remote workers to be active from any location
Our system allows you to increase productivity of staff in multiple locations
Agents can receive queued calls to their landline or mobile number
Low-cost contact centre without having to buy and maintain advanced equipment
Ultimate solution for easy call management and flexible control of multi-site agents
Start of Quote

It's amazing what you can do with a Hosted Contact Centre

We have worked with Telecoms World on several projects, each of these has improved how our departments manage calls. It is great to know we have a knowledgable and supportive communications provider and look forward to taking further advantage of their hosted telephony services.

Khuram Afzal IT Project Manager - NHS Foundation Trust

Start of Quote
Increase Productivity with a hosted contact centre

Increase Productivity

Improve collaboration between sales, marketing and customer service teams, increasing productivity and profitability across your organisation.

Customer Satisfaction with a hosted contact centre

Customer Satisfaction

Boost customer satisfaction through better first contact, fewer data entry errors and lower average call handling time.

Unparalleled Flexibility

Unparalleled Flexibility

This is the ultimate call centre service for easy call management and flexible control of multi-site agents and remote workers.

Telecoms World

The Key Benefits of our Hosted Contact Centre

Take advantage of call control at anytime with online access to your call centre service
Manage Inbound Calls 24/7

Take control at anytime with online access to your call centre service; allowing you to divert calls during work hours, out of hours and weekends

IVRs, Call Queues and Hunt Groups for your call centre are managed in the cloud
Enhanced Cloud Control

Manage IVRs, Call Queues and Hunt Groups for your call centre in the cloud. You can simply login to edit the way that calls are routed and save the changes

The hosted Contact Centre provides real-time monitoring of your incoming calls
Wallboard Call Statistics

The Hosted Contact Centre provides real-time monitoring of your incoming calls from a single platform. Measure and improve your business

Your office based staff and home workers can login to the hosted contact centre at anytime
Quick & Easy Agent Control

Your office-based staff and home workers can log in to the Hosted Contact Centre at any time. Add or remove users, audit their calls and review activity.

guide callers to the correct department in your call centre using the device keypad
The Perfect First Impression

Introduce callers to your company with a branded welcome message to guide callers to the correct department in your call centre using the keypad

The Contact Centre is hosted in the cloud to offer complete resilience and control of calls
Complete Disaster Recovery

The Contact Centre is hosted in the cloud to offer complete resilience and control of calls; should your line fail. Ensure that no business calls are missed

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
18,500
Accounts
Happy Customers
38,400+
Live Numbers
Across the UK
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Support
Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

MANAGE MULTIPLE CALLS AND STAFF FROM ANY LOCATION