Broadband services are down

We are currently aware of an issue with all Broadband services being unavailable (except Leased Lines). At present this is affecting customers in London and surrounding areas and we are unsure how quickly the issue will be resolved, but the network are currently investigating the problem as a priority.

We apologise for inconvenience caused. Further updates will follow.

‍

13:00 26/09

Latest update for the Broadband outage is that BT Wholesale have confirmed that this is a Major Service Outage which they are currently working on. They have confirmed that they believe that the estimate repair time is 16.53. We will continue to update when we receive further information.

‍

14.30 26/09

We have observed a growing number of connections restoring. We have not been advised of a fix time by the supplier, but a large number of customers seem to be back online. We continue to seek further information and updates will be provided before the end of the day.

‍

3.30 26/09

We would like to confirm that services have regained connection. If any issues remain, please reboot equipment onsite and contact our Support team if any services continue to be affected. Thank you for your patience today.

‍