Please accept our sincere apologies for the Gamma network outage on Horizon/TW Cloud experienced yesterday.

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Gamma engineers have confirmed early this morning that a fix has been applied which has been successful, and they will continue to monitor the service and its stability throughout today.

We totally appreciate the impact this had on your business, as we were also affected by yesterday’s outage and were without phones or access to the Horizon/ TW Cloud platforms. Gamma have advised that the outage was due to a software bug, which they were able to patch relatively quickly. But all phone connections were lost during the fix, and when the network was re-booted, it appears it could not handle the sheer volume of phones trying to re-connect.There will be a full, independent, investigation in to yesterday’s situation with planned improvements to their communication process, and how they keep all customers informed of developments.

We will continue to inform our customers with any further updates or issues, as and when we are given any information.

Once again please accept our apologies for the inconvenience caused, and if we can be of any further assistance relating to this matter please contact our Support Team on 0800 043 0800 (Option 3) or alternatively email support@telecomsworldplc.co.uk