We have recently been made aware by customers of audio quality issues experienced with their VoIP phones, being used on our Assured or Converged broadband products.

Customers are reporting issues such as calls dropping in and out of sound or loud crackling/interference on the line. The network have confirmed that there is a network issue causing high amounts of packet loss on these broadband products, which is in turn affecting the call quality.

They are currently investigating the cause of this and updates will follow once we have them.

We apologise for any inconvenience caused.