Press 1 for Sales, 2 for Customer Services.....

Typically larger organisations, with multiple departments or branches, would use an IVR solution; allowing callers to select the option that they require to connect them to the correct team. A professional welcome creates the perfect first impression.

• Award-Winning IVR Solution with custom recorded scripts
• Professional Welcome Message and Department Options
• Configure up to 10 Keypad Options for Company Departments
• Create a Professional Image and Never Miss Another Business Call

Create the perfect first impression to callers with an IVR solution

Simple and cost-effective business call recording solutions

Our secure and easy-to-use online management portal allows recordings to be searched by a range of parameters including dialled number, callers number, date and time. Recordings can be stored for up to six years and downloaded or played from within the system, emailed to a designated address or sent via FTP (File Transfer Protocol) to an external server.

• Capture audio files to store in the cloud or download when required
• Record incoming calls, outgoing calls and calls from all devices
• Filter through audio files using search and export data features

• PCI Data Security Standard to remove the callers information

• Recording solutions from £19.99 per month with free setup

Recording options to suit your needs

A simple way to queue callers in the cloud

Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly. Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone; even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service.

• Manage where and when calls are answered 24/7
• Play music or promotional information to queued callers
• Configure where calls are routed based on queue volumes
• Utilise a single online interface for all queue control settings
• Make quick decisions based on real-time call queue data

Never miss another business call with Call Queuing

Complete control of agents with real-time reporting

Whether you have desk-based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our system allows you to increase productivity whilst reducing costs. Because the system is cloud-based, it allows agents to be active from any location which is ideal for a business dealing with multiple locations or growing teams, departments or sites.

• Award-winning contact centre solution - approved by the NHS
• Configure agents, agent groups and teams to handle incoming calls
• Comprehensive real-time analytics with customised KPI reporting
• Activate homeworkers, remote workers and office-based workers
• Increase productivity and customer satisfaction

Control all interactions, manage agents and improve service levels

We can answer your calls when you are busy or away

Telecoms World's call answering service is designed to revolutionise how businesses handle their communications. With a commitment to seamless customer experiences, Telecoms Worldoffers a comprehensive solution that ensures every call is handled professionally and promptly. Whether you're a small startup or a large corporation, their service is tailored to meet yourspecific needs, providing a reliable extension of your team.

• UK based 24/7 call answering
• Calls answered whilst your line is busy or you are away
• Call answered, notes taken and sent to you instantly
• Call transfers, order taking, appointment booking & more...
• Fully bespoke service with calls answered with your script

Premium Call Answering Service

Measure and improve your calls with real-time data

Our business Call Analytics software is used to enhance call handling and improve sales/customer service experience. There are wide range of reports, graphs and charts that offer complete visibility of calls and call outcome.

• Access graphs, charts and reports from a single portal
• Review incoming business calls at a glance
• Compare multiple numbers for marketing and sales
• Filter call data and export data quickly and easily
• Analyse and identify why calls are missed or engaged

The quick and easy way to view and export business call data

Voice and video conference solutions for business

Take complete control of your business conference calls and video conferences with our bespoke services. Choose the number that your clients and staff call in to or the web-link that attendees access. When the caller dials in, a company-branded message is played "you are connecting to the Redline Technology' conference service, please enter your 8 digit PIN".

• Build a conference service on any business number
• Configure the access codes and secure private PINs
• Customise the solution with branded introduction messages
• Capture audios and record conference calls in the cloud
• Activate video functionality at the click of a button

A private and secure conference room with call, video and sharing