Smarter Business Communications with iPECS Cloud & On‑Premise Phone Systems

The iPECS phone system is a feature-rich Unified Communications (UC) platform developed by Ericsson-LG Enterprise. Combining traditional telephony with modern cloud and IP technology, iPECS enables businesses to communicate seamlessly through voice, video, messaging, conferencing, and mobile applications.

Whether you need an on-premise phone system, a cloud-hosted solution, or a hybrid deployment, iPECS provides the flexibility to match your business requirements today while supporting future growth.

• Supports VoIP, video, instant messaging, and mobility
• Feature-rich but cost-effective for smaller businesses
• Enables easy remote work and multi-site connectivity

Whether you're a small business, a growing enterprise, or a multi-site organisation, the iPECS phone system delivers a powerful, scalable communications platform designed to keep your teams connected wherever they work.

Get a tailored iPECS phone system quote today and discover a smarter way to communicate.

Delivering a professional customer experience starts with making sure every call is answered quickly, routed correctly, and managed efficiently. iPECS includes a comprehensive suite of advanced call handling features designed to help businesses manage high call volumes, improve responsiveness, and ensure customers always reach the right person.

Whether you operate a busy customer service department, multi-site organisation, reception team, or sales office, iPECS gives your business the tools to communicate professionally and efficiently at every stage of the customer journey.

Powerful call management features include:

• Auto-attendants - Professionally greet callers and direct them to the correct department or team without requiring receptionist intervention.
• Call queues - Manage high inbound call volumes effectively while reducing missed calls and improving response times.
• Intelligent call routing - Route calls based on availability, schedules, departments, or business rules for a smoother customer experience.
• Call forwarding - Redirect calls seamlessly to mobile devices, remote workers, or alternative offices.
• Call recording options - Monitor quality, support compliance requirements, and improve staff training.

With intelligent call management and enterprise-grade reliability, iPECS helps your organisation handle every call professionally, efficiently, and without interruption.

Modern businesses rely on multiple systems and applications to manage customer relationships, collaboration, productivity, and daily operations. iPECS is designed to integrate seamlessly with leading CRM platforms, collaboration tools, and business applications, helping organisations create a more connected and efficient communication environment.

By integrating telephony directly with your existing systems, iPECS enables teams to work smarter, respond faster, and improve customer interactions across the business.

iPECS integrates with leading platforms including:

• Microsoft teams
• Salesforce
• Hubspot
• CRM platforms
• Productivity and collaboration applications
• business workflow tools

By connecting communication tools with the systems your business already relies on, iPECS helps create a more efficient, responsive, and productive working environment, improving both internal collaboration and customer experience.